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How reliable are the consumers?<br />

Comparison of sensory profiles<br />

from consumers and experts<br />

(1) OPP Product Research<br />

(2) AAgroCampus C OOuest t<br />

Project 8013<br />

July 2008<br />

WORCH Thierry (1)<br />

LÊ Sébastien (2)<br />

LÊ Sébastien ( )<br />

PUNTER Pieter (1)<br />

mailto: thierry@opp.nl<br />

Senior project manager Pieter Punter<br />

Project manager Thierry Worch


introduction<br />

• in the sensory theory:<br />

• experts p ppanels are used for the pproducts’ description p<br />

• consumers should only be used for the hedonic task<br />

• they lack two essentials qualities for profiling (consensus<br />

and reproducibility)<br />

• there are strong halo effects (Earthy, MacFie & Hedderley,<br />

1997)<br />

• in the sensory practice:<br />

• consumers are sometimes used for both tasks<br />

8013<br />

• it has been proven that consumers’ consumers description show the<br />

required qualities (consensus and reproducibility) (Husson, Le<br />

Dien, Pagès, 2001)<br />

3


problematic<br />

How reliable are the consumers?<br />

8013<br />

4


<strong>presentation</strong> of the studies<br />

• products:<br />

• twelve luxurious women perfumes<br />

(Gazano, Ballay, Eladan & Sieffermann, 2005)<br />

8013<br />

AAngel l L’I L’Instant t t<br />

(Eau de Parfum) (Eau de Parfum)<br />

Cinéma J’Adore<br />

(Eau de Parfum) (Eau de Toilette)<br />

Pleasures<br />

J’Adore<br />

(Eau de Parfum) (Eau de Parfum)<br />

Aromatics Elixir<br />

(Eau de Parfum)<br />

Lolita Lempicka<br />

(Eau de Parfum)<br />

Pure Poison<br />

(Eau de Parfum)<br />

Shalimar<br />

(Eau de Toilette)<br />

Chanel N°5 N 5<br />

Coco Mademoiselle<br />

(Eau de Parfum) (Eau de Parfum)<br />

5


<strong>presentation</strong> of the studies<br />

• expert panel (Agrocampus Rennes)<br />

8013<br />

• twelve persons (11 students and 1 teacher) from the Chantal Le<br />

Cozic school (esthetics and cosmetic school)<br />

• focus group per group of six, with two animators<br />

• generation of a list of twelve attributes<br />

• “Vanille”, “Notes Florales”, “Agrume”, “Boisé”, “Vert”, “Epicé”, “Capiteux”,<br />

“Fruité”, “Fraîcheur Marine”, “Gourmand”, “Oriental”, “Enveloppant”<br />

• training session for the most difficult ones<br />

• the twelve products were tested two times in two one-hour<br />

sessions<br />

6


<strong>presentation</strong> of the studies<br />

• consumer panel (OP&P Product Research, Utrecht)<br />

8013<br />

• 103 naïve Dutch consumers living in the Utrecht area<br />

• the same twelve perfumes were rated on 21 attributes<br />

• “odour intensity”, “freshness”, “jasmine”, “rose”, “camomile”, “fresh lemon”,<br />

“vanilla”, “mandarin/orange”, “anis”, “sweet fruit/melon”, “honey”, “caramel”,<br />

“spicy” spicy , “woody” woody , “leather” leather , “nutty/almond” nutty/almond , “musk” musk , “animal” animal , “earthy” earthy , “incense” incense ,<br />

“green”<br />

• two products (Shalimar and Pure Poison) were duplicated<br />

• the fourteen (12+2) products were tasted in two one-hour sessions (seven<br />

products in each session, <strong>presentation</strong> order was balanced)<br />

7


<strong>presentation</strong> route map<br />

• the consumer and expert data are compared in three different ways<br />

8013<br />

1.Univariate analysis<br />

• analyses of variance<br />

• correlations<br />

22.Multivariate Multivariate comparison<br />

• construction of the two products’ spaces (PCA)<br />

• comparison of the products products’ spaces through GPA and MFA<br />

3.Confidence ellipses<br />

• graphical confidence intervals around the products averaged<br />

over the two panels<br />

• graphical confidence intervals around the products defined<br />

by the different panels<br />

8


8013<br />

Performance of the two panels<br />

(univariate analysis)<br />

9


performance of the panels<br />

• usually, the expert panels should have many qualities:<br />

8013<br />

• discrimination: panelists should be able to detect and describe<br />

the differences existing between the products<br />

• reproducibility: panelists should describe the products in the<br />

same way, when they are repeated<br />

• agreement: panelists should give the same description of the<br />

products as the rest of f the panel<br />

• it can be measured with the correlations (usually, one<br />

panelist pa e s is s co compared pa ed to o the e mean ea oover e the e rest es oof the e<br />

panel)<br />

10


expert panel<br />

• panel performance<br />

• discriminate on 11 out of 12 attributes (“Agrume”, pvalue=0.08)<br />

• reproducible for 11 out of 12 attributes (“Notes Florales”)<br />

• panellist performance (discrimination (discrimination, reproducibility)<br />

8013<br />

• panellists 1, 3 and 12 are very good<br />

• panellists 8, 9 and 10 are not good in discrimination<br />

(discriminate the products on less than 6 out of 12 attributes)<br />

• panellist lli 9 iis also l not good d iin reproducibility d ibili ( (reproducible d ibl on<br />

only 3 out of 12 attributes. “Notes Florales”, “Agrume” and<br />

“Enveloppant”)<br />

11


expert panel (correlations)<br />

• distribution of the correlations (correlation between expert i and the<br />

mean over the (n-1) ( ) others) )<br />

8013<br />

12


consumer panel<br />

• discrimination (on the twelve original products)<br />

• the consumers discriminate the products on all attributes except<br />

“camomile” (pvalue = 0.62)<br />

• NB: the consumers discriminate on “Citrus” (pvalue < 0.001)<br />

• reproducibility (on the two duplicated products only)<br />

8013<br />

• consumers are reproducible on all attributes except one<br />

(“woody”)<br />

13


consumer panel (reproducibility)<br />

Shalimar<br />

Shalimar 2<br />

8013<br />

14


consumer panel (correlations)<br />

• distribution of the correlations (correlation between a consumer i and<br />

the mean over the (n-1) ( ) others) )<br />

8013<br />

15


conclusions on the panel performance<br />

• expert panel<br />

• discriminates between the products<br />

• are reproducible<br />

• high correlations<br />

• consumer panel<br />

8013<br />

• discriminates between the products<br />

• shows reproducibility reproducibility’s s qualities<br />

• lower but still positive correlations (consumers are untrained)<br />

Both panels show the same qualities<br />

16


8013<br />

Products’ spaces<br />

(multivariate analysis)<br />

17


methodology<br />

• products’ spaces<br />

• the products profiles (averaged over the panellists or consumers)<br />

are computed.<br />

• Principal Components Analysis is then run on these product x<br />

attribute matrices<br />

• comparison of the two products’ products spaces (expert and consumer) is a<br />

“multi-table problem”<br />

• comparison through the Procrustean analysis<br />

8013<br />

• comparison through Multiple Factor Analysis ( (MFA) )<br />

• comparison through the confidence ellipses technique<br />

18


Dimennsion<br />

2 (21.87 %) %<br />

3,5<br />

3,0<br />

25 2,5<br />

2,0<br />

1,5<br />

1,0<br />

0,5<br />

0,0<br />

-0,5<br />

-1,0<br />

-1,5<br />

-2,0<br />

-2,5<br />

-3,0<br />

-3,5<br />

-4,0<br />

-4,5<br />

expert panel g p<br />

Pleasures<br />

JAdore_EP JAdore_ET<br />

CocoMelle<br />

PurePoison<br />

LInstant<br />

Cinema<br />

AromaticsElixir<br />

Chaneln5<br />

LolitaLempicka<br />

Shalimar<br />

Angel<br />

-4 -3 -2 -1 0 1 2 3 4<br />

Dimension 1 (64.22 %)<br />

8013<br />

2 (21.87 %)<br />

Dimension<br />

1<br />

0<br />

Notes.florales<br />

Agrume<br />

Fraicheur.marine<br />

Fruité<br />

Vert<br />

-1 Gourmand<br />

Boisé<br />

Vanille<br />

Epicé<br />

Oriental<br />

Capiteux<br />

Enveloppant<br />

-1 0 1<br />

Dimension 1 (64.22 %)<br />

19


Dimennsion<br />

2 (17.97 %) %<br />

6,0<br />

5,5<br />

5,0<br />

4,5<br />

4,0<br />

3,5<br />

3,0<br />

2,5<br />

2,0<br />

15 1,5<br />

1,0<br />

0,5<br />

consumer panel<br />

JAdore_EP<br />

Cinema<br />

0,0<br />

-0,5 JAdore_ET<br />

CocoMelle<br />

-1,0<br />

-1,5<br />

-2,0<br />

-2,5<br />

-3,0<br />

-3,5<br />

-4,0<br />

Pleasures PurePoison<br />

-4,5<br />

-5,0<br />

-5,5<br />

-6,0<br />

-6,5<br />

-7,0 70<br />

LolitaLempicka<br />

LInstant<br />

Chaneln5 Shalimar<br />

AromaticsElixir<br />

Angel<br />

-5 -2.5 0 2.5 5 7.5<br />

Dimension 1 (68.29 %)<br />

8013<br />

Dimensionn<br />

2 (17.97 %)<br />

1<br />

0<br />

-11<br />

sweet_fruit<br />

freshness<br />

green<br />

jasmin<br />

rose<br />

citrus<br />

fresh_lemon<br />

g<br />

vanilla<br />

honey<br />

camomille<br />

caramel<br />

anis<br />

iintensity t it spicy i<br />

nutty<br />

animal<br />

musk<br />

incense<br />

leather<br />

woody<br />

earthy<br />

-1 0 1<br />

Dimension 1 (68.29 %)<br />

20


8013<br />

Multivariate comparison of the<br />

two panels (GPA and MFA)<br />

21


expert vs consumer: Procrustes analysis<br />

GPA consensus space<br />

(coefficient of similarity: 0.93)<br />

8013<br />

Dimm<br />

2<br />

0.4<br />

0.1 0.2 0 0.3<br />

0.0<br />

-0.3 -0.2 - -0.1<br />

JAdore_EP JAdore_ET CocoMelle<br />

Pleasures PurePoison<br />

Cinema<br />

LInstant<br />

LolitaLempicka<br />

Chaneln5<br />

AAngell Shalimar<br />

AromaticsElixir<br />

-0.2 02 00 0.0 02 0.2 04 0.4<br />

Dim 1<br />

22


expert vs consumer: Multiple Factor Analysis<br />

MFA partial points’<br />

re<strong>presentation</strong><br />

(RV coefficient: 0.87)<br />

8013<br />

Dim 2 (19.35<br />

%)<br />

2<br />

1<br />

0<br />

-1<br />

-2<br />

experts<br />

consommateurs<br />

Cinema<br />

LInstant<br />

JAdore_EP JAdore_ETCocoMelle<br />

PurePoison<br />

Pleasures<br />

LolitaLempicka<br />

Chaneln5<br />

Angel<br />

Shalimar<br />

AromaticsElixir<br />

-2 -1 0 1 2 3<br />

I di id lf t<br />

Dim 1 (64.06 %)<br />

23


expert vs consumer: Multiple Factor Analysis<br />

g<br />

MFA variables’<br />

re<strong>presentation</strong><br />

(RV coefficient: 0.87)<br />

8013<br />

(19.35 %)<br />

Dimension D 2<br />

1<br />

0<br />

-1<br />

expert<br />

consumer<br />

citrus<br />

Fruité<br />

sweet_fruit<br />

freshness<br />

green<br />

jasmin<br />

rose<br />

Agrume<br />

Notes.florales<br />

ffresh_lemon h l<br />

Fraicheur Fraicheur.marine marine<br />

Vert<br />

Gourmand<br />

vanilla<br />

honey<br />

Vanille<br />

caramel<br />

anis<br />

camomille<br />

intensity<br />

Boisé<br />

nutty<br />

Enveloppant<br />

animal<br />

musk<br />

woody<br />

leather<br />

incense<br />

earthy<br />

Capiteux<br />

Epicé<br />

Oriental<br />

spicy<br />

-1 0 1<br />

Dimension 1 (64.05 %)<br />

24


8013<br />

Comparison through the<br />

confidence fid ellipses lli ttechnique h i<br />

(Husson, ( , Lê & Pagès, g , 2005) )<br />

(Lê, Pagès & Husson, 2008)<br />

25


confidence ellipses<br />

methodology<br />

1.Compute the product profiles (averaged by product over the judges)<br />

2.Create the products’ space<br />

33.Re-sample R l bby bbootstraping t t i new panels l<br />

4.For each new panel, compute new products’ profiles<br />

5.Project as illustrative the products on the original product space<br />

6.Steps 3 to 5 are repeated many times (i.e. 500 times)<br />

7.Confidence ellipses around the products containing 95% of the data are<br />

constructed<br />

8013<br />

principle<br />

• if ellipses are superimposed, the products are not significantly different<br />

• the size of the ellipses is related to the variability existing around the<br />

products p<br />

26


confidence ellipses<br />

Dim 2 (19. .39%)<br />

2<br />

1<br />

0<br />

-1<br />

8013<br />

Confidence ellipses around the products<br />

JAdore_EP<br />

JAdore_ET<br />

Pleasures<br />

CocoMelle<br />

Cinema<br />

LInstant<br />

PurePoison<br />

LolitaLempicka<br />

Chaneln5<br />

Angel<br />

Shalimar<br />

AromaticsElixir<br />

-3 -2 -1 0 1 2 3 4<br />

Dim 1 (64.02%)<br />

27


confidence ellipses<br />

• as we have two different panels, we can apply this methodology to<br />

both<br />

8013<br />

• creation of confidence ellipses around each product seen by<br />

each panel (24 ellipses are created here)<br />

• comparison of a given product through the two panels (same<br />

colour)<br />

• comparison of f the different ff products within a panel (same ( type<br />

of line)<br />

28


Dim 2 (199.39%)<br />

confidence ellipses<br />

2<br />

1<br />

0<br />

-2 - -1<br />

8013<br />

cons.<br />

expert<br />

Confidence ellipses for the partial points<br />

Cinema<br />

LInstant<br />

JAdore_EP JAdore_ET CocoMelle<br />

PurePoison<br />

Pleasures<br />

LolitaLempicka<br />

Chaneln5<br />

Angel<br />

Shalimar<br />

AromaticsElixir<br />

-4 -2 0 2 4<br />

Dim 1 (64.02%)<br />

(64 02%)<br />

29


confidence ellipses<br />

• partial points<br />

8013<br />

• within a product, the ellipses related to the two panels are<br />

always superimposed (no differences between the panels)<br />

• the sizes of the ellipses are equal<br />

• the higher amount of consumers compensate the higher<br />

variability due to the lack of training for consumers<br />

30


conclusions<br />

• although consumers don’t don t have the habit to describe perfumes<br />

(difficult task), they give the same information as the expert panel (and<br />

it’s identical to the standard description of the perfumes)<br />

• they also have the same qualities (discrimination and reproducibility)<br />

• a difference between consumers and experts panel exists in the<br />

variability of the results (more variability for consumers), but this is<br />

compensated by the larger size of the panel (here 103 vs 12)<br />

• with consumers, co su e s, not o oonly y intensity, e s y, bu but aalso so ideal dea aand d hedonic edo c<br />

questions can be asked in the same time<br />

8013<br />

31


eferences<br />

• Earthy P., MacFie H & Hedderlay D. (1997). Effect of question order on sensory<br />

perception and preference in central locations. Journal of Sensory Studies, vol.12, p215-<br />

237<br />

• Gazano G., Ballay S., Eladan N. & Sieffermann J.M. (2005). Flash Profile and flagrance<br />

research: using the words of the naïve consumers to better grasp the perfume’s perfume s universe universe.<br />

In: ESOMAR Fragrance Research Conference, 15-17 May 2005, New York, NY.<br />

• Husson FF., Le Dien SS. & Pagès J J. (2001) (2001). Which value can be granted to sensory<br />

profiles give by consumers? Methodology and results. Food Quality and Preference,<br />

vol.16, p291-296<br />

• Husson F., Lê S.& Pagès J. (2005). Confidence ellipses for the sensory profile obtained<br />

by principal component analysis. Food Quality and Preference, vol.16, p245-250<br />

• Lê S., Pagès J. & Husson F. (2008). Methodology for the comparison of sensory<br />

profiles provided by several panels: Application to a cross cultural study. Food Quality and<br />

Preference, vol.19, p179-184<br />

8013<br />

32


thank you<br />

• special thanks to<br />

• Melanie COUSIN<br />

• Maëlle PENVEN<br />

• Mathilde PHILIPPE<br />

• Marie TOULARHOAT<br />

students from AgroCampus-Rennes, who took care of the whole<br />

expert panel data.<br />

8013<br />

33


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