VOI Style - Veterinary Implants

Terms␣and␣ConditionsThere␣are␣three␣ways␣to␣place␣an␣order.␣␣Please␣use␣our␣codes␣when␣ordering.␣FAX 1(904)436-6540 Toll Free 1(866)372-8257 E-mail sales@vetimplants.comOrders␣may␣be␣faxed␣or␣E-mailed␣24␣hours␣a␣day.␣␣We␣have␣provided␣a␣FAX␣order␣form␣on␣page␣R11that␣indicates␣the␣information␣we␣need␣to␣properly␣process␣your␣order.␣Telephone 1(904)436-6546 Toll Free 1(800)375-1115V.O.I.␣Team␣members␣can␣be␣reached␣Monday-␣Friday␣between␣9am␣-␣6pm␣EST.International OrdersAll␣orders␣must␣be␣paid␣in␣full␣by␣Mastercard,␣Visa␣or␣bank␣wire␣transfer␣before␣shipping.␣New CustomersInitial␣orders␣require␣payment␣by␣Mastercard␣or␣Visa.␣Net␣30␣terms␣are␣then␣available␣to␣qualified␣customers.␣ShippingPlease␣specify␣when␣you␣would␣like␣to␣receive␣your␣order.For same day shipping, orders must be received by 5pm EST, Mon - Fri.Domestic␣options␣include␣overnight␣am␣or␣end␣of␣day,␣2nd␣day,␣3␣day,␣and␣Saturday␣where␣available.All␣orders␣will␣be␣sent␣UPS␣ground␣unless␣otherwise␣requested.␣Freight␣charges␣will␣be␣added␣to␣invoice.Receipt of OrdersEach␣order␣is␣double␣checked␣for␣accuracy␣before␣it␣is␣sent.␣Occasionally,␣there␣are␣discrepancies␣ormiscommunications␣with␣orders.␣Please␣check␣your␣order␣at␣time␣of␣receipt.␣Customers␣are␣responsible␣to␣notify␣V.O.I.␣of␣any␣discrepancies␣within␣48␣hours␣of␣delivery.Return PolicyV.O.I.␣products␣are␣guaranteed␣to␣meet␣specifications␣and␣be␣free␣of␣defects␣in␣workmanship␣and␣materials.Returned␣products␣will␣be␣replaced␣or␣repaired␣at␣our␣discretion␣provided␣there␣is␣no␣evidence␣of␣abuse,misuse␣or␣unserviceability␣due␣to␣wear␣from␣prolonged␣use.␣This␣policy␣presumes␣instruments␣are␣usedunder␣normal␣operating␣conditions,␣established␣techniques␣and␣cleaned␣properly␣after␣each␣use.␣Returnedinstruments␣must␣be␣properly␣cleaned.Please␣call␣for␣authorization␣before␣returning␣an␣item.␣Unused␣products␣may␣be␣returned␣for␣a␣credit␣orrefund␣(if␣pre-paid)␣within␣30␣days␣of␣receipt.␣All␣returns␣must␣be␣accompanied␣by␣a␣copy␣of␣the␣invoiceor␣packing␣slip.␣If␣items␣are␣returned␣in␣acceptable␣and␣unused␣condition,␣a␣credit␣will␣be␣given␣when␣thereturned␣goods␣are␣received␣by␣us.␣Returns␣are␣subject␣to␣a␣15␣percent re-stocking␣fee.␣Special␣Order␣itemsmay␣not␣be␣returned.␣Shipping␣&␣insurance␣charges␣are␣non-refundable.␣Customers␣who␣return␣items␣after30␣days␣will␣receive␣a␣merchandise␣credit.␣Merchandise␣credits␣are␣valid␣for␣one␣year␣and␣become␣void␣ifnot␣used␣during␣that␣time.Send␣returns␣to:␣V.O.I.␣(Returns␣Dept.)␣310␣Commerce␣Lake␣Drive,␣#107,␣St.␣Augustine,␣FL␣␣32095Veterinary␣Orthopedic␣Implants␣␣␣Phone␣800-375-1115␣␣␣Fax␣866-372-8257␣␣␣Email␣sales@vetimplants.com␣R.5