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Indigenous PTO course a success<br />

When the QAS introduced a<br />

customised Patient Transport<br />

Officer Course for Indigenous<br />

Australians in the Central Region,<br />

the course organisers never envisaged<br />

it would be ranked as a finalist just<br />

one year later at the Queensland<br />

Training Awards.<br />

But, such was its success, the<br />

course was named as a finalist in<br />

the Queensland Indigenous Peoples’<br />

Training Initiative Award category <strong>of</strong> the<br />

Queensland Training Awards, which<br />

were held recently.<br />

In August, the course also won a<br />

Minister’s Award for Excellence in<br />

the category <strong>of</strong> Partnership and<br />

Reconciliation.<br />

Course sponsor and QAS Strategic Staff<br />

Development Manager Rod Sheather<br />

said the program was founded on a<br />

recognition that existing recruitment<br />

and training practices were not<br />

attracting participation from<br />

Indigenous peoples.<br />

Rod said patient transport <strong>of</strong>ficers<br />

played an important role in the<br />

community, working mostly with people<br />

with chronic and debilitating illness<br />

or injuries.<br />

“Many <strong>of</strong> these patients require<br />

transport support from the QAS at<br />

regular intervals over long periods and<br />

the patient transport <strong>of</strong>ficers become<br />

a highly pr<strong>of</strong>essional constant in their<br />

lives,” he said.<br />

“In the Central Queensland Region,<br />

many clients for this service are<br />

Aboriginal and Torres Strait Islander<br />

peoples. However, less than two per<br />

cent <strong>of</strong> the QAS workforce in the region<br />

identifies as Indigenous.<br />

“To address this imbalance and<br />

improve the service to Indigenous<br />

communities, education <strong>of</strong>ficers in the<br />

QAS Central Region developed and<br />

implemented a program to recruit,<br />

train and employ a group <strong>of</strong> Aboriginal<br />

and Torres Strait Islander patient<br />

transport <strong>of</strong>ficers.”<br />

Rod said he was extremely pleased<br />

with the success <strong>of</strong> the course to date,<br />

and even more pleased with the<br />

course outcomes.<br />

“The pilot course was conducted<br />

over three months from September to<br />

December last year,” he said.<br />

“We recruited five students for the<br />

course. All <strong>of</strong> them completed the<br />

Certificate III in Non-emergency Patient<br />

Care and all participants have been<br />

employed as patient transport <strong>of</strong>ficers.<br />

Patient Transport Officer Stewart Smith, pictured with Learning Support Officer Carolyn<br />

O’Sullivan, is now training to become a Paramedic.<br />

The customised Patient Transport Officer course provides a great model for other employers<br />

who want to improve access and success for Indigenous Australians.<br />

Three participants are currently<br />

pursuing higher-level qualifications<br />

within the QAS.”<br />

Rod said he believed the project would<br />

have far-reaching effects on the way<br />

the QAS recruits, trains and supports<br />

Aboriginal and Torres Strait Islander<br />

students.<br />

“The QAS now has a proven model<br />

to recruit and train patient transport<br />

<strong>of</strong>ficers from Indigenous communities,”<br />

he said.<br />

“This model will be adapted over time<br />

to improve access and success in other<br />

QAS vocational education and training<br />

programs.<br />

“In addition, the project will provide<br />

the basis for a manual <strong>of</strong> guidelines<br />

for tailoring training for Aboriginal<br />

and Torres Strait Islander participants<br />

and this manual will be used within<br />

QAS and made available to<br />

other organisations.”<br />

Work was now underway to develop a<br />

State Indigenous Cultural Awareness<br />

Course, Rod said.<br />

“On behalf <strong>of</strong> the State Ambulance<br />

Education Committee, I am<br />

developing the course, which will<br />

be completed <strong>by</strong> all paramedics,<br />

communications <strong>of</strong>ficers and patient<br />

transport <strong>of</strong>ficers,” he said.<br />

“It aims to provide all operational<br />

staff with a level <strong>of</strong> understanding<br />

about working with Indigenous<br />

colleagues and Indigenous patients.”<br />

The next Patient Transport Officer<br />

Course for Indigenous Australians<br />

will be held in March 2007. The<br />

course will be held in Central Region<br />

with an invitation extended to<br />

participants from other regions<br />

to attend.<br />

– Hayley Gillespie<br />

2 EMERGENCY October 2006 www.emergency.qld.gov.au

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