About our concierge service - Helen DeVos Children's Hospital

When a loved one is ill or injured and you’re awayfrom home, the last thing you should worry aboutis finding a place to stay, eat or get around in anunfamiliar city. The comforts and conveniences ofSpectrum Health’s Concierge Service will simplifyyour visit from your arrival until you return home.More importantly, our service will allow you tofocus on your loved one(s).Our staff can provide information on accessing thefollowing resources:• Local hotel and hospitality lodging, along withavailable discounts• Local restaurant options• Area leisure activities• Transportation services between hospital, hotelor airport• How to access patient relations to connect toclinical resourcesAt Spectrum Health, our goal is to be an integratedsystem of comprehensive care that addressespatients’ medical and emotional needs in a trusted,efficient, timely manner.Contact UsContact the concierge service team by phone at(616) 267-1234 or toll free at (888) 208-8075, or bye-mail at conciergeservice@spectrum-health.org.The service is available 24/7, although someservices may only be available 8 a.m. to 5 p.m.,Monday to Friday.Concierge services are available to patients andfamily members at Butterworth and Blodgetthospitals, Helen DeVos Children’s Hospital, MeijerHeart Center, and Lemmen-Holton Cancer Pavilion.

Plymouth RoadPatientParkingWealthy StreetNMap KeyInformationParkingEntranceBlodgett Hospital continuedFrom the West1. Take I-196 East. Follow to I-96 East.Patient Entrance& RegistrationEmergencyDepartmentEntryBlodgett Hospital2. Take Exit 40A merging onto westboundCascade Road.3. Follow the blue hospital signs to RobinsonRoad and turn left.Ramp EntranceOne WayProfessional Office BuildingMainEntranceUnder ConstructionProfessionalOffice BuildingStaff Parking OnlyHospital Entry(Patient Drop-off)4. Continue to Plymouth Road, turn left. Turn leftonto Wealthy Street and follow the SpectrumHealth signs for parking directions.Free Parking RampSherman StreetBlodgett Lake HospitalDriveComing from North1. Take US-131 South to I-196 East. Follow toI-96 East.2. Take Exit 40A merging onto westboundCascade Road.3. Follow the blue hospital signs to RobinsonRoad and turn left.4. Continue to Plymouth Road, turn left.5. Turn left onto Wealthy Street and follow theSpectrum Health signs for parking directions.From the South1. Take US-131 North to Wealthy Street (Exit 84A).2. Turn right onto Wealthy Street. Travel 2.5miles. Look for parking directions at the cornerof Wealthy Street and Plymouth Road.From the East1. Take I-96 West to Exit 40A merging ontowestbound Cascade Road.2. Follow the blue hospital signs to RobinsonRoad and turn left.3. Continue to Plymouth Road, turn left.4. Turn left onto Wealthy Street and follow theSpectrum Health signs for parking directions.Parking InformationPatient Parking: Same-day and outpatientsshould park in the patient parking lot offPlymouth Road.Visitor Parking: Visitors and family membersshould park in the free parking ramp off WealthyStreet. The ramp accommodates vehicles with aheight of seven feet or less.Handicap Parking: Handicap access parking isavailable in the patient parking area off PlymouthRoad and on the 1st level of the parking ramp.The Spectrum Health Concierge Service is offeredby the Spectrum Health staff at the RenucciHospitality House.X12390 SH10590b ©05.2009