MBA in Project Management

SUBJECT CODE: MBA-14SUBJECT: TOTAL QUALITY MANAGEMENTThis course provides in depth understanding of problems and issues in total qualitymanagement. It also incorporates the managerial reasoning and analyzing in order to derive anappropriate course of action by focusing quality in products and services.OBJECTIVES:1. To understand the quality implication in business set up.2. To ensure the principles and tools used in total quality management.3. To create an awareness about the quality certification process.STRUCTURE OF THE COURSE CONTENTBLOCK ICONCEPT OF QUALITY MANAGEMENTUnit 1: Concept, Principles and Role of TQM Implementation.Unit 2: Quality Control TechniquesUnit 3: Cost of QualityUnit 4: Kaizen and Continuous ImprovementBLOCK IIPRINCIPLES OF TQMUnit 1: Customer Specification and PerceptionUnit 2: Employee Involvement and RetentionUnit 3: Supplier Relationship MovementUnit 4: Service QualityBLOCK IIIQUALITY ANALYSESUnit 1: Introduction to StatisticsUnit 2: Statistical Control ChartsUnit 3: Probability EstimationUnit 4: Measurement of Reliability and SamplingUnit 5: Experimental Designs