Best practices in business process redesign: an overview and ...
Best practices in business process redesign: an overview and ...
Best practices in business process redesign: an overview and ...
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Control<br />
addition<br />
↗ Time,<br />
↗ quality,<br />
↘ cost<br />
Information Bu er<strong>in</strong>g ↘ Time,<br />
↗ cost<br />
Technology Task au- ↘ Time,<br />
tomation ↗ quality,<br />
↘ exibility<br />
Integral<br />
Bus<strong>in</strong>ess<br />
Process<br />
Technology<br />
↗ Quality<br />
↘ cost,<br />
↘time<br />
Rupp <strong>an</strong>d<br />
Russell [39]<br />
Guidel<strong>in</strong>e None None<br />
Seidm<strong>an</strong>n <strong>an</strong>d Qualitative None None<br />
Sundararaj<strong>an</strong> discussion<br />
[25]<br />
on impact of<br />
control cost<br />
on delegat<strong>in</strong>g<br />
Own<br />
enceexperi-<br />
work or not<br />
Guidel<strong>in</strong>e None None<br />
Unknown Poyssick<br />
H<strong>an</strong>naford<br />
[46]<br />
<strong>an</strong>d Guidel<strong>in</strong>e None None<br />
Buzacott [36] Rules on Queu<strong>in</strong>g None<br />
where it is model<br />
Hammer <strong>an</strong>d<br />
best to check.<br />
Guidel<strong>in</strong>e None Taco Bell elim<strong>in</strong>ated some supervisory layers to give<br />
Champy [6]<br />
more responsibility to restaur<strong>an</strong>ts m<strong>an</strong>agers lead<strong>in</strong>g<br />
to a new job category the Market m<strong>an</strong>ager<br />
Unknown Own<br />
enceexperi-<br />
Guidel<strong>in</strong>e None None<br />
Peppard <strong>an</strong>d Rules of<br />
Telephone-based bus<strong>in</strong>esses. Niss<strong>an</strong> uses a rule of<br />
Rowl<strong>an</strong>d [32] thumb for<br />
thumb of not automat<strong>in</strong>g dirty, di cult or d<strong>an</strong>gerous<br />
greater success<br />
<strong>in</strong> automation.<br />
tasks<br />
Hammer <strong>an</strong>d Guidel<strong>in</strong>e None Taco Bell:the Taco-mak<strong>in</strong>g mach<strong>in</strong>e<br />
Champy [6]<br />
Berg <strong>an</strong>d<br />
Pottjewijd [38]<br />
Guidel<strong>in</strong>e None None<br />
Unknown Kle<strong>in</strong> [35] Guidel<strong>in</strong>e I & T Loews corporation (cha<strong>in</strong> of movie theatres) <strong>in</strong>troduced<br />
Tele lm <strong>an</strong>d Teleticket services<br />
Hammer <strong>an</strong>d<br />
Champy [6]<br />
Peppard <strong>an</strong>d<br />
Rowl<strong>an</strong>d [32]<br />
Berg <strong>an</strong>d<br />
Pottjewijd [38]<br />
V<strong>an</strong> der Aalst<br />
<strong>an</strong>d V<strong>an</strong> Hee<br />
[41]<br />
A chapter with<br />
examples on<br />
the enabl<strong>in</strong>g<br />
role of IT<br />
I & T Shared databases, expert systems, telecommunications<br />
networks, etc.<br />
Guidel<strong>in</strong>e None None<br />
Guidel<strong>in</strong>e None None<br />
Guidel<strong>in</strong>e i.e. work ow<br />
packages<br />
Computerization of documents<br />
H.A. Reijers, S. Lim<strong>an</strong> M<strong>an</strong>sar / Omega 33 (2005) 283 – 306 291
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