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July/August 2015A guide to benefits, news and informationBenefitseducatorsClinicalalarm safetyfor Norton Healthcare employeesTheReplacementsGoodSamaritansEmployeeresourcegroupsPetinsurance

Contents3 Exhibiting our values3 News Briefs5 The Replacements6 Straight Talk6 Unit displays original art7 Dr. Wright retires8 Open enrollment coming soon9 Benefits educators9 Omnilert alerts employees10 Studying clinical alarm safety11 Free help for life’s struggles12 Employee enjoys volunteering13 Remote patient management14 Cycling to a “life event change”15 Finding motivation15 Deskercise16 Long-term care needs17 Good Samaritans honored18 Coronary calcium scan18 Townsend is Black Achiever19 Employee resource groups20 Mobile screenings available20 Onboarding engagement21 Living with Crohn’s disease22 Third Norton Pharmacy opens22 Employee handbook online23 Foundation News23 Good catch!24 Get your pet insuredOn the cover:Sally Mastrolia, Deve Vetter, R.N., andJennifer HutchinsPhoto by Nick BonuraNorton, UK HealthCareresearch advances patient careA 3-year-old partnership between Norton Healthcare and UK HealthCare,which has yielded statewide benefits in cancer care, transplant services andstroke protocols, is also leading to significant strides in medical research.The appointment of Stephen Wyatt, DMD, MPH, as vice president,Research, for Norton Healthcare has helped to accelerate the pace ofcollaboration. Dr. Wyatt also serves as an associate director for the Centerfor Clinical and Translational Science at the University of Kentucky.“One of the benefits of having a foot in both the Norton and UK worldsis it helps both sides see how we are helping each other,” Dr. Wyatt said.“Not only is it true for the medical research we’re conducting, but there arebenefits that cross over to the clinical side and patient care.”The research partnership benefits both parties, including providingUK HealthCare with access to a large and diverse Louisville-based patientpopulation.“We have opportunities to engage communities for research that justdon’t exist in Lexington or eastern Kentucky,” Dr. Wyatt said. “Nortonbenefits because this research helps to attract a very high caliber ofclinicians to its operations. Many of these young doctors come fromacademic medical center backgrounds. They want to have at least a foot inthe research door. The partnership with UK provides research opportunitiesthey might not have with other systems.”Having a strong research program in place also enhances patient care.“Ultimately, what we want is the bestclinical experience for patients,” Dr. Wyattsaid. “What is considered state of the artin patient care today is based on researchfrom the past. Tomorrow’s advances willcome from today’s research. Many don’trealize that Norton is a leader in the fieldof research in the Louisville community.There are more than 750 active clinicalstudies underway right now at NortonHealthcare. That is a little-knownfact that has huge implicationsfor the future of patient care inKentucky.”–Thomas JohnsonConnectA publication of Norton HealthcareMarketing and Communications Departmentand Human Resources DepartmentEditorial director: Mary JenningsManaging editor: Cheryl LockhartCreative director: David MillerDesigner: Kevin BaylessCopy editors: Jen Reynolds, Luisa SatterlyStephen Wyatt, DMD, MPH(502) 629-8070 Phone(502) 629-2688 Faxconnect@nortonhealthcare.org©2015 Norton HealthcarePhoto by Nick Bonura

Photo by Jamie RhodesExhibiting Norton Healthcare’s valuesTony Schultz, patient care associate,Norton Audubon Hospital, showsrespect by holding a door for a patient.Norton Healthcare is built ona foundation of values, faith andgenerosity. We want to make iteasier for you to understand theactions that go into living ourvalues every day.Two years ago, a groupof employees, leaders andeducators began looking at waysto add action steps to NortonHealthcare’s values. The groupdeveloped behavior statementsfor each value so that employeeswill have a way of knowingwhat it means to work at NortonHealthcare. The behaviorstatements include protectingeveryone’s privacy, lookingfor ways to improve patients’experiences, being kind to everyone and creating a healing environment.The expectations outlined in the statements are not new; the behaviorshave always been a part of our values. The statements are simply intendedto provide more information about how our values are lived out in dayto-dayinteractions.“This is a very natural progression for Norton Healthcare,” saidJacinta Nelson, R.N., system associate vice president, Human ResourcesOperations, who served as facilitator for the values team. “We are knownthroughout the community for our service and our values. The valuestatements simply provide a framework for living our values.”There are several statements that go along with each of our values.Our values are:• Respect every person• Set the standard for qualityand caring• Continually improve careand service• Demonstrate stewardshipof resources• Accept accountabilityfor results• Succeed with integrityBeginning with performance appraisals for 2015, the values will makeup the competencies portion of an employee’s evaluation. The decision tomake this change was based on your feedback, asking that the appraisalsalign better with our everyday work.You will see more information about each value and its statements infuture Connect articles and on Nsite.Whether you provide patient care or vital behind-the-scenes support,you are a part of our values, which assure that we provide quality healthcare to all those we serve, in a manner that responds to the needs of ourcommunities and honors our faith heritage.–Mary JenningsNEWSBriefsThe American Board ofNeuroscience Nursing(ABNN) has honoredneurosurgeon ChristopherB. Shields, M.D., president,Norton Neuroscience Institute, witha “Friend of ABNN Award.”Dr. Shields teaches seminars to 10nurses semiannually that prepare themto care for patients with neurologicaldisorders. The seminars prepareattendees to take the AmericanAssociation of Neuroscience Nurses’certification exam.Charlotte Ipsan, RNC,MSN, NNP-BC, chiefadministrative officer,Norton Women’s andKosair Children’s Hospital,was named Business First’s 2015Enterprising Woman of Influence duringa ceremony on April 24. Ipsan and threeother women were recognized for theircommunity impact through leadership,service and career achievements. Ipsanstood out for her leadership throughoutthe two-year transformation of the nowNorton Women’s and Kosair Children’sHospital.Sameer S. Talwalkar, M.D.,staff physician andmedical director,Molecular Diagnostics,CPA Lab, was namedto the American Society for ClinicalPathology’s 2015 “40 Under Forty” list.This is the second year the organizationhas honored 40 professionals underage 40 whose achievements andqualities are vital to the pathology andlaboratory science fields. Dr. Talwalkarwill be recognized at the society’sannual meeting in October.CONNECT • July/August 2015 3

4 CONNECT • July/August 2015Photo by Nick Bonura

The ReplacementsEmployees with new joints pick up the paceMore than 7 million people in the United Stateshave undergone total joint replacements. Theseknee and hip surgeries give back mobility and an activelifestyle to those who have them, including a group ofNorton Healthcare employees who formed a walkinggroup called “The Replacements.”Sally Mastrolia, executive assistant, HumanResources, helped organize the team members andnamed the group after the movie “The Replacements,”which tells the story of a group of men who got a secondchance to play professional football.“I feel like we all have been given a second chance,”said Mastrolia, who had a partial left knee replacementat Norton Brownsboro Hospital in 2014. “In my case, Idon’t want to waste it.”Jennifer Hutchins, executive secretary,Kosair Children’s Hospital, got her second chanceafter undergoing a total hip replacement, also atNorton Brownsboro Hospital in 2014. Prior to hersurgery, Hutchins experienced constant hip pain thatradiated down her leg, creating problems with her kneeas well.“It was affecting my quality of life every day, and Ididn’t like it,” Hutchins said. “The difference from beforemy surgery and after is amazing. The way I see it, themore active you stay, the younger you feel and the moreenergy you have every day.”The Replacements also includes Deve Vetter, R.N.,system associate vice president and patient safety officer,and Helen Combs, director, Compensation. Vetterhad both knees replaced, in 2012 and 2013, at NortonHospital. She stressed the importance of keeping jointsmobile and improving range of motion, especially forthose with arthritis.“I’ve always been active and wanted to resume thatlevel of activity as soon as I could,” Vetter said. “I’ve gotgrandchildren to keep up with!” Vetter completed theKentucky Derby Festival miniMarathon in April.For Combs, who had both hips replaced at NortonBrownsboro Hospital in 2014, keeping active isimportant to her recovery.I feel like we allhave been given asecond chance“After physical therapy, it is important to keepactive to maintain the ability to use the joint and use itappropriately,” she said.All of the team members agree that getting movingand introducing some level of activity is the first step torecovery after a joint replacement.“Get up and keep moving,” Vetter said. “You don’thave to do a miniMarathon. Keep pushing that range ofmotion. I think I am still improving that even after18 months.”–Tracy KellerDeve Vetter, R.N., Sally Mastrolia and Jennifer Hutchinsenjoy a workout together.CONNECT • July/August 2015 5

Straight TalkTony Bohn, system vice president and chief human resources officerPulse surveyEvery day, all of us at NortonHealthcare have the chance to makea positive difference. We can setthe standard for quality and caringin our community and live out ourorganization’s values.Soon, we’ll have another important opportunity tohelp our organization, our co-workers, our patients andtheir families.This October, we will invite you to participate inour annual employee engagement survey. We trulyvalue your input. It helps improve our culture andenables Norton Healthcare to become more efficient andeffective.Through past surveys you’ve told us that you seekout ways to improve and accept personal accountabilityfor ensuring positive patient outcomes andorganizational results. You’ve expressed how confidentyou are in our senior leadership and whether you havestrong relationships with your managers.In fact, in last year’s employee engagement “pulse”survey, we asked whether you trust your leader. Of the7,500 of you who responded, 77 percent answered “yes,”which is in the 90th percentile for our survey vendor.Because so many of you responded, we had a solidbasis for creating an effective action plan to improvetrust. We’ve focused on encouraging our leaders todemonstrate their caring for you in ways such asrecognizing you for great work and discussing careergrowth with you, just as they display integrity andcompetence.Your participation in the survey matters! So plan nowto share your thoughts and ideas in the 2015 employeeengagement survey. Your input will help us improve ouremployee and patient experiences and continue to makeNorton Healthcare the health care provider of choice inour region.Pediatric unit blooms with kids’ artworkInspired by a series of stunning photographs of local parks and neighborhoods, studentsfrom Greathouse/Shryock Traditional Elementary School, located on Browns Lane inLouisville, created their own original artwork for Norton Women’s and Kosair Children’sHospital. Kids from Kosair Children’s Hospital also took part in the project.With one-on-one coaching, the children used iPads to create drawings of nature,animals and places in our community that were printed on oversized, medium-densityfiberboard. Fifty of the colorful images have been hung in children’s rooms, play areas andpublic spaces in the hospital, with more to follow. Noted local artists Lloyd Kelly andLynn Dunbar, members of the St. Matthews Art Committee, were instrumental in leadingthis venture.“This was a winning project that exceeded our expectations on so many levels,”said Lynnie Meyer, Ed.D., R.N., CFRE, system vice president, Women’s and Children’sCommunity Partnerships, and chief development officer, Norton Healthcare.As part of a broader initiative, the project reflected tremendous community involvementand provided unique and exceptional artwork on a modest budget. It also was anengaging opportunity for students to sharpen their technology and creative skills.The children’s work has sparked positive feedback from patients, visitors and staff.“It is so much fun as part of our transition to see how the children’s imagesconnect with people as they brighten and distinguish our new pediatric serviceareas,” said Charlotte Ipsan, RNC, MSN, NNP-BC, chief administrativeofficer, Norton Women’s and Kosair Children’s Hospital.–Menisa Marshall6 CONNECT • July/August 2015

Q&AAdventures behind the white coatStephen P. Wright, M.D., has been a pillar forKosair Children’s Hospital and this community fordecades. He served as medical director of the hospitalfor 19 years before retiring in June.Most know Dr. Wright in his “white coat” role.He is a staunch advocate for children, fighting toeliminate child abuse, and he has made countless lastingimpressions as a mentor to medical school students. Tomost, becoming a successful pediatrician would be alifetime achievement, but for Dr. Wright there is muchmore behind the white coat.Behind his humble, caring and charismatic demeanor,Dr. Wright is daring and adventurous. Some might beshocked to know he originally aspired to be a mortician,and only after completing two years of college andprompting from a professor did he continue and go intomedicine. Along the way he changed his focus fromadult cardiology to pediatrics, married his middle schoolsweetheart (whom he met in eighth grade at a basketballgame) and obtained his private pilot’s license — allbefore he graduated from medical school.He and his wife, Diane, welcomed the first of theirtwo daughters just two weeks after he graduated frommedical school. He started in a private pediatrics practicethe day after graduation 40 years ago and never stoppedrunning.His myriad adventures after medical school haveincluded 13 years of service in the Navy Reserve,commander of the Jefferson County Sheriff’s reserveunit, commendation from the Secret Service, certificationas an expert marksman, competitive fishing and playingsaxophone in a jazz band. His favorite adventure of all?“Being a husband and dad,” he said. “Hands-downmy best adventure.”Dr. Wright’s life has proven that his decision to retirefrom Kosair Children’s Hospital is just the end of oneadventure and the beginning of the next.“I am planning to spend more time with my wife,daughters and grandchildren and some of my hobbies,”he said. “I’m looking forward to playing more of thesaxophone, and I do have a couple of ‘adventures’ in theworks that I am considering.”For all those who have had the pleasure of soakingup Dr. Wright’s great energy, we are better off for thetime we spent with this special man.–Lauren DavisStephen P. Wright, M.D., with his wife, DianePhoto by Dean LavensonCONNECT • July/August 2015 7

Open enrollment is just around the cornerOpen enrollment for 2016 employee benefits beginsMonday, Oct. 19, and ends Friday, Nov. 6. You can beginpreparing for this process now by reviewing your currentcoverages.To explore your current benefits, go to Nsite, clickon the Employee Services tab and select My Benefits inthe Time, Money & Benefits section. After logging in,click on the Current Benefits Statement link in the MyBenefits section. Also consider your health care use sofar this year, including your out-of-pocket costs (suchas deductibles and co-pays), number of doctor visits andprescription drug expenses.As you evaluate your coverage use and needs, thinkabout your health. By taking steps to improve yourhealth now, you can positively impact your 2016 benefitschoices and medical expenses. Norton Healthcare offersall employees and covered spouses the N Good Healthwellness program to help you improve and maintainyour health. To join, simply create an account onNGoodHealth.com. The program allows you to identifyhealth risks and develop a personal wellness plan.N Good Health alsoenables employees whowork at least 32 hoursper pay period and areenrolled in a NortonHealthcare medical planto qualify to earn $25in wellness creditsevery pay period.If your spouse isenrolled in a Nortonmedical plan, heor she also mayqualify for thewellness credits.Each year Norton Healthcare reviews its benefitsplans and makes changes based on overall use.Information on changes for the 2016 benefits planswill be included in upcoming open enrollmentcommunications and the benefits guide you will receivethis fall.Like last year, you will complete your 2016 openenrollment online. Reviewing these materials andbecoming familiar with your current benefits and thebenefits website will help you enroll efficiently. You willbe able to use the benefits website on any computer ormobile device with Internet access.Remember, each year you are required to take actionto receive benefits coverage. If you do not elect yourbenefits by the end of open enrollment — Nov. 6 at5 p.m. — you will not have benefits, including medicalcoverage, during 2016.As you consider your 2016 benefits needs, make sureyou understand what is and is not changing. Use theinformation and tools Norton Healthcare provides tolearn about your options and make decisions that workbest for you and your family.–Kathy Campbell8 CONNECT • July/August 2015

Benefits educators available year-roundMany of us think about our benefits only once a year,when open enrollment is near. But you can review yourbenefits and be more informed about your options at anytime. Norton Healthcare benefits education specialistsare available year-round to meet with you at yourconvenience and help you understand the variety ofavailable benefits as well as answer your questions.With the guidance of a benefits education specialist,you can better understand the plans you are enrolledin and make the most of your 2015 benefits. Theywill show you how to view the benefits website andexplain the details of your medical and dental coverage,including deductibles, drug and provider tiers, outof-pocketcosts and co-pays. They also will helpyou understand the many voluntary benefits NortonHealthcare offers and how you can earn wellness creditsby participating in the N Good Health program.“We’re glad to offer this service to all Nortonemployees,” said Hans Buhts, benefits educationspecialist. “Choosing benefits is an important personaldecision that impacts your health and well-being. Wewant to ensure that you have the coverage you need.”In addition to helping you understand your currentbenefits, these specialists can help you explore how yourbenefits needs may be evolving. For example, if you aregetting married or having a baby, they can explain theprocess of completing a life event status change and howOmnilertyour benefits will be affected. If you are within youreligibility window (31 days after a qualifying life event),they can help you make the status change in the onlinebenefits system.To schedule an appointment with a benefitseducation specialist, call (502) 629-BENE (2363).Reviewing your existing coverage with a trainedconsultant will help you better manage your benefits andbe more prepared for 2016 employee open enrollment,Oct. 19 through Nov. 6.–Kathy CampbellHans Buhts, benefits education specialist, explainsbenefits options to Kalpana Rangaswamy, R.N.,Norton Brownsboro Hospital.to notify staff of emergenciesPhoto by Nick BonuraNorton Healthcare has implemented an emergencynotification system called Omnilert. The system willbe used to send critical communications to NortonHealthcare employees and medical staff in the case of anemergency.To participate you must provide a cellphone numberfor receiving text messages or a secondary email addressfor receiving email communications. You also will needto select the facilities for which you wish to receivealerts. Gathering this data will be an ongoing process,but you are asked to provide it as quickly as possible.There is no fee to sign up for this service.To provide the information, Norton Healthcareemployees should go to http://Apps.Nsider/Omnilert.Your username is your AHSN and it will be prepopulated.Your password is the first two letters of your last nameplus your birthdate. For example, the password for JohnSmith born Jan. 14, 1968, would be sm011468.Call the Norton Service Center at (502) 629-8911 ifyou have any questions.CONNECT • July/August 2015 9

Photo by Nick BonuraSound the alarm for patient safetySince December 2013, a Norton Healthcare ProcessImprovement Team has been addressing clinical alarmsafety from a patient needs perspective. The team wasformed in response to one of The Joint Commission’sNational Patient Safety Goals, which notes the risksassociated with the large number of alarm signals inbusy units. The concern is that the frequency of thesignals results in “alarm fatigue,” causing the alarms tobe missed or ignored.Clinical alarms include heart, blood pressure andrespiratory rate monitors; fall alarms; and equipmentthat monitors oxygenation. The team uses the DMAIC(Define, Measure, Analyze, Improve and Control)performance improvement methodology. Team membersrepresent pediatric and adult critical care nursing,clinical engineering, risk management, and clinicaleffectiveness and quality for all Norton Healthcarehospitals.Work is focusing on four key areas:• Collecting information and concerns about currentclinical alarm management methods from keystakeholders, from frontline nurses to hospitalexecutives; the team begins with critical care areasand then shares lessons learned with other care areas10 CONNECT • July/August 2015• Gathering data and measuring the occurrence ofalarm-related patient harm events, the frequencyof alarms and our performance in responding toalarms• Mapping the processes of responding to alarms,setting alarms and addressing malfunctioningalarms• Completing a risk assessment to identify key alarmtypes to address and the most critical ways analarm management process can break down, basedon data and staff experienceThe results will be used to leverage evidence-basedpractices to address the key risks that are identified.The team also will work to develop process controlsto ensure the solutions are sustained going forward. Inaddition, collaborations with Philips, a large medicalequipment manufacturer, will allow Norton Healthcareto share its analysis with the goal of influencing futureproducts that benefit patient safety.–Tammy WarrenAbove, Michael Vetter, R.N., assistant nurse manager,Open Heart Unit, Norton Audubon Hospital, left, andNorman Crouthamel, biomedical equipment technician,Clinical Engineering, check a monitor.

Help is just a call awayDo you feel overwhelmed by stress? Are your childrenstruggling with issues at school? Maybe you’re going through adivorce and you’d like to talk with a mental health professionalabout your concerns. Help for these and other commonstruggles of daily life is just a phone call away through theEmployee Assistance Program (EAP), a benefit provided to allNorton Healthcare employees.“Norton Healthcare values its employees and knows thatpersonal challenges need to be addressed before they becomeunmanageable and begin to adversely impact other areas of life,such as work,” said Donna Hilbert, benefits analyst, HumanResources. “The EAP program provides up to six counselingsessions in a year with a mental health provider throughWayne Corp. for you and your family members.”The EAP can help you with a variety of personal andfamily situations, including emotional issues such asgrief, stress or anxiety; relationship/marital issues, eitherindividually or as a couple; and work/life balance struggles.“The services provided through EAP are completelyconfidential,” Hilbert said.Wayne Corp. is staffed with licensed clinicalsocial workers as well as Ph.D.-level providers.Wayne Corp. offers male and female therapists toaccommodate the preferences of each client. Whenyou call for an appointment, the staff will workwith you to schedule your initial assessment withinfour days, or sooner if your schedule permits.You can contact the EAP directly to set upconfidential treatment sessions by calling (502) 451-8262or (800) 441-1327 or visiting WayneCorp.com. There are nofees or co-payments for EAP services.In addition to the sessions, resources ranging frommanaging grief and healthy eating tips to planning a budgetand calculating an auto loan are available on WayneCorp.com.“The additional online resources are tools to help planahead and therefore hopefully relieve some of life’s stress,” saidLaura Hecht, administrative manager with Wayne Corp. “Theonline resources are simple to use, confidential and available24/7.”The website is also accessible through Nsite by selectingthe EAP link under Health & Wellness in Employee Services.You will be asked to create a user login and password in orderto use the site’s tools.–Lynne ChoateCONNECT • July/August 2015 11

A call to serve othersA single mother of three, Lisa Sarno, executivesecretary, Patient Registration, is determined to be agood role model and teach her children life’s lessonsthrough compassion, service and love. She wants tohelp others, she said, even if it is in a small way. NortonHealthcare has benefited from her call to volunteerism.Sarno has been a part of Norton Healthcare’s “Raisethe Roof” efforts for Habitat for Humanity since 2007,serving as a team leader since 2011. Through this annualproject, Sarno has discovered new abilities and gainedstrength from witnessing the service of others.“I like that I can help make a difference in someone’slife and sometimes I have that opportunity to make apersonal connection as well,” Sarno said. “For me, onceI get involved, my heart takes over.”Sarno often can be seen around the worksite takingpictures to gather memories for the homeowner. Lastyear she was asked to be Norton Healthcare’s sponsorspeaker at the home’s dedication.“I was happy to share in the experience with thehomeowner in that way. I’m happy to say I have anothernew friend because of my involvement with Habitat forHumanity,” Sarno said.She also volunteers her time to other NortonHealthcare projects, including the annual golf outingssponsored by the Children’s Hospital Foundation andNorton Healthcare Foundation. She participates in theNorton choir, is an N Good Health wellness championand co-leader of NWIRED, Norton Healthcare’s women’semployee resource group. Sarno also is very active withher church.“I am thankful God has allowed me to give back inthe small ways,” Sarno said. “Once in a while, we allmay find we need a helping hand. While I’m able, I hopeto always be given the opportunity to participate inNorton’s volunteer work.”Sarno credits her children, Zachary, 23; Payton, 16;and Lucas, 14, with keeping her focused and on trackthrough life’s ups and downs. She considers it a win-winwhen they join her volunteer efforts, making service toothers a family affair.“I have learned through them how to be the personI should be and want to be. They keep me grounded,”Sarno said.While juggling work, raising three children andbeing an active volunteer, Sarno also made time to goto college. She earned her bachelor’s degree in businessmanagement in 2013.“I wanted it for myself — to feel thataccomplishment,” she said. “I also wanted to set a goodexample for my children. I feel it’s important not todoubt yourself but to constantly improve and grow.”–Tracy KellerLisa Sarno, left, stands with homeowner CaritaYoung in front of the Habitat for Humanity homeNorton Healthcare helped her build in 2014.Photo by Nick Bonura12 CONNECT • July/August 2015

Videocalling opens doors to improved outcomesIf you’ve ever used Facetime or Skype, you knowthat videocalling technology has opened up endlesspossibilities in the way we communicate with oneanother. In October 2014, Norton Healthcare Nursingrolled out an innovative use for this technology in theinpatient setting, called remote patient management.Remote patient management is one of Nursing’s 20/20initiatives created by Tracy Williams, DNP, R.N., systemchief nursing officer. A group of emerging leaders weretasked with getting the initiative off the ground, andnow the program is overseen by Maureen Capalbo, R.N.,M.S., system vice president of Nursing Systems.“Tracy’s vision was to give staff nurses a systemfor support and a place to turn in a timely manner foranswers to patient care questions,” Capalbo said. “It’sa quality initiative. When questions are raised anddecisions are arrived at more quickly, patient outcomescan be affected in a positive manner.”At this time select hospital units have iPads thatnurses use to connect with an advanced practiceregistered nurse (nurse practitioner) based in theRemote Patient Management Department at WattersonEast. The nurse practitioner has access to each patient’smedical record and therefore is familiar with the patients’health status and plan of care.“The nurse practitioner participates in rounds twice aday in the Norton Audubon Hospital ICUs, as part of aninterdisciplinary team in the mornings and with nursesat night,” Capalbo said. “The nurse practitioner candiscuss orders and treatment plans, and will monitor thepatient throughout the day.”Nurses can call the nurse practitioner 24 hours a dayon the secure, protected network if they have questionsor would like to consult or get validation about adecision.The program has a wide variety of potentialapplications, including use with skilled nursing facilitiesto help cut down on hospital re-admissions.“It’s a different way to think about problem-solving,”Capalbo said. “The only limitation is our imagination.”–Jennifer ReynoldsRoshana Cheek, APRN, inset, watches at her computerscreen from Watterson East while Amanda Katzman,R.N., assistant nurse manager, right, talks to DouglasFord about his father, Ron Ford, who is a patient in theIntensive Care Unit at Norton Audubon Hospital.Photos by Nick BonuraCONNECT • July/August 2015 13

CyclingOne way to get to know someone is to choose ahobby you can do together, like cycling. That’s howCherie Gaither, R.N., director, Patient Care Services,Norton Clinical Agency, met her husband.“Several family members and I participated in theGreat Ohio Bicycle Adventure in June 2004,” Gaithersaid. “We rode 50 miles a day for seven days and campedat a different campground each night.”At one of those campgrounds Gaither met ahandsome Canadian named Rob. She saw him again thefollowing year and the year after that. Then she noticedhe started showing up at other bike events, like the Hilly100 in Bloomington, Indiana.They were married Feb. 15, 2014, and nowsometimes enjoy riding a “bicycle built for two.” Theyplan to participate in the Bike to Beat Cancer and the110-mile El Tour de Tucson this fall.“On a tandem bike, you quickly learn how everymove you make affects your partner,” Gaither said. “Youcan’t stop peddling or go in the opposite direction. Thesame is true of marriage.”It took less than an hour for Gaither to update herbenefits coverage following her marriage to Rob.“It was a simple process,” she said.If you experience a qualifying life event or statuschange, you have 31 days after the event to updateyour benefits coverage and provide all requireddocumentation. Just go to http://NortonBenefits.Bswift.com. After you log in, click on “Begin a LifeEvent,” and select the type of change you need to make.14 CONNECT • July/August 2015leads to‘life event change’Qualifying event status changes include:• Marriage, divorce, legal separation, annulment ordeath of a spouse• Birth, adoption, legal guardianship or death of adependent child• The beginning or end of your or your spouse’semployment• A change in benefits eligibility status (e.g., areduction or increase in hours of employment or anunpaid leave of absence)• A dependent who becomes eligible or ineligible forcoverage• A court order requiring you, your spouse or aformer spouse to provide coverage for a child• Entitlement to Medicare or Medicaid by you, yourspouse or a dependent childRemember, you will need to upload applicabledocumentation for your life event within the 31-daywindow. Examples of required documentation includea marriage certificate, divorce decree or baby’s birthcertificate. If documentation is not provided, therequested change will be denied.If you have questions, call the Norton Service Centerat (502) 629-8911, option 2.–Tammy WarrenAbove, Cherie Gaither, R.N., and her husband,Rob Davies, enjoy a ride on their tandem bicycle.Photo by Nick Bonura

Finding motivationto make a life changeLosing weight can be a challenge. Finding the right motivationcan keep you focused on better health and improve your chance ofsuccess.For Sheri Friedrich, associate, Human Resources, her daughterKitty’s upcoming wedding was the motivation she needed to startexercising and losing weight. Friedrich started walking every dayafter work. At first, she would walk 3 miles around the IroquoisPark area. Each month she’d add a mile onto her route until she waswalking 6 miles. When she noticed her weight loss had stalled, shecontacted the N Good Health team for ways to jump-start her healthgains.“They gave me some tips once I wasn’t losing any more weight,”Friedrich said. “They suggested I start jogging or add weightlifting tomy routine.”Friedrich has lost more than 50 pounds since she began herwalking routine. Her goal is to lose an additional 20 pounds. She saidthat setting goals is a great way to maintain focus and stay motivated.“Don’t give up,” Friedrich said. “Keep your mind focused on agoal and stick to it.”N Good Health is helping motivate employees toward discoveringa new version of themselves with healthy lifestyle programs thatput emphasis on activity, nutrition and wellness. Recent programsinclude the Step Into Springteam steps challenge andthe Daniel Plan, whichwere focused on gettingparticipants moving towardbetter health. Wellnessfairs and Health Stylecoaching provideopportunities topersonalize yourhealth plan withthe help of theN Good Healthstaff.Exercises you can do at or nearyour deskCalf raisesWe’ve all been there — standing, waitingfor those pages to print or that fax to gothrough. You can alleviate boredom andimprove your health with one move: thecalf raise.1. Stand with your feet shoulder-widthapart.2. Lift your heels, placing all of yourweight on your toes.3. Hold that position for a full second.4. Lower back down until your feet are flaton the floor.5. Repeat for three sets of 12 to 15repetitions, or until your printing, faxingor scanning is complete.Tip: Want to take it up a notch? To makethe move more difficult, do the exercisewith one leg and then switch to theopposite leg.–Tracy KellerSheri Friedrich, right,with her daughter,Katherine FrazierPhoto by Jamie RhodesDemonstrating: Allyson Cohen, N GoodHealth navigatorPhotos by Jamie RhodesCONNECT • July/August 2015 15

Plan now for long-term care needsAccording to the Centers for Disease Control andPrevention, residents of the United States are livinglonger than ever; the average life expectancy is justunder 79 years for men and 81 for women. This news,combined with more geographically dispersed familiesand fewer adult children able to take on caregiver roles,underscores the need to plan ahead for long-term careoptions.Long-term care insurance is one of the manyvoluntary benefits Norton Healthcare offers toemployees. As you assess your need for this benefit,consider these three points:• The younger you are when you sign up, the loweryour premium will be.• Long-term care insurance may not be affordablefor everyone; generally, premiums for all yourinsurance needs should not exceed 7 percent ofyour income.• You can elect to continue coverage should youleave Norton Healthcare.“I’m thinking about my family and lessening theirburden down the road,” said Ralynn Harruff, medicaltechnologist, Norton Brownsboro Hospital, who has twosons in their 20s. “I came from a small town withoutmany care options, and saw aunts and uncles use theirentire savings for nursing homes.”The U.S. Department of Health & Human Servicesreports that someone turning 65 today has almost a70 percent chance of needing some form of long-termcare in their remaining years. Moreover, accidentsor serious illnesses may make extended nursing carenecessary for those of various ages.This was the case for Harruff’s father, who developeda form of dementia in his early 60s. The family cared forhim as the disease robbed him of his ability to work, hisspeech and his memories, yet several nursing home staysbecame necessary before his death in 2006.Anyone who’s seen a loved one through such anexperience knows how important it is to consider longtermcare insurance as soon as you can afford it.“There isn’t enough money in the world on your ownfor situations like that,” Harruff said.CNN Money recently reported that nursing homecosts have soared to more than $80,000 per year.Many people mistakenly assume medical insurance orMedicare will cover this cost. Medicare pays only forshort nursing home stays or very limited in-home care.Medicaid is limited primarily to those who meet federalpoverty guidelines.Norton Healthcare is committed to addressing thehealth care needs of employees through all stages oflife. To make an appointment to discuss your needswith a benefits education specialist, call(502) 629-BENE (2363).–Menisa Marshall16 CONNECT • July/August 2015

Good Samaritansaid critically ill childrenStacy Baxter, R.N.Stacy Baxter, R.N., heardfrantic knocking at the frontdoor of her parents’ homewhile she was getting readyfor work one early Octobermorning. Baxter, a surgicalnurse at Kosair Children’sHospital, opened the door tofind her parents’ neighbor onthe porch with her 3-year-old boy in her arms. The childwas having a seizure, and while his father was at homecalling 911, the mother ran to Baxter for help.Baxter made sure the child’s airway was clear andlaid him on his side to aid his breathing. She knewhis condition was serious, and when the ambulancearrived, she insisted that he be taken to Kosair Children’sHospital. At first, the emergency medical services staffrefused, but Baxter insisted the boy be transported to themost appropriate hospital for his care.Baxter said her actions that day are normal for her.“I was doing what anybody else would do in thatsituation,” she said. “I was being an advocate for mypatient.”Baxter checked on her neighbors and their sonthroughout the day and visited the boy during a longillness and recuperation.“It’s great seeing his progress and seeing him getbetter,” Baxter said. “It is gratifying.”Brittany Kurtz, R.N.Photos by Jamie RhodesChilly weather almostkept Brittany Kurtz, R.N., asurgical nurse atKosair Children’s MedicalCenter – Brownsboro, awayfrom her daughter’s finalfield hockey game of theseason. Her last-minutedecision to attend saved thelife of a teenager.After the game ended, Kurtz was getting ready toleave when a flurry of activity caught her attention. Sheran toward a teenage boy who had collapsed on a distantfield. Hearing shouts that the boy was not breathing, sheknew she was running to a true emergency.The boy was lying on the field and unresponsive.Identifying herself as a nurse, Kurtz assessed hiscondition and began chest compressions.“As I was doing compressions, I was simultaneouslypraying because I knew if this was going to have a goodoutcome, we needed a miracle,” Kurtz said.Emergency services arrived, and Kurtz stayedwith the family while the teen was stabilized atKosair Children’s Medical Center – Brownsboro beforebeing transferred to Kosair Children’s Hospital.Kurtz has kept in touch with the family as the boyrecovers. The family has begun a community CPRtraining initiative with a goal of eventually training10,000 people.“This experience has truly been a life-changingevent,” Kurtz said. “I am a big believer in faith. God waswith us that morning. I don’t know what God has instore for him, but God definitely has some big plans.”About the awardThe Good Samaritan Award honors The Rev.John N. Norton, whose name Norton Healthcarecarries and who is recognized as a “good Samaritan”because of his dedicated, selfless service toindividuals in our community. This honor is givento employees who go above and beyond the call ofduty by performing extraordinary acts of servicefor patients, guests or members of the community.It represents the pinnacle of recognition for serviceexcellence at Norton Healthcare.CONNECT • July/August 2015 17

Coronary calcium scan provides answersNorton Healthcare employees who met certaincriteria were offered the opportunity to undergo a freecoronary calcium scan at Norton Diagnostic Center– St. Matthews during February. The scan measurescalcium deposits in coronary (heart) arteries. Coronarycalcification is a highly sensitive marker for the presenceof coronary atherosclerosis (hardening of the arteries),even before symptoms develop. The more calciumpresent, the greater the risk for cardiovascular events,such as heart attack or stroke.A computer tomography (CT) scan is the mosteffective method for detecting coronary calcium. Nopreparation is needed for the scan, which lasts about20 seconds. Three leads to an electrocardiogrammonitor are placed on the chest, and the high-speed CTscan captures multiple images that are then read by aradiologist. If calcium is present, the computer createsa calcium score that estimates the extent of coronaryartery disease. A score of 101 to 400 can be a cause forconcern, depending on the patient’s medical history. Ascore of more than 400 is a sign of heart disease.I qualified for a free scan, so I had one on Feb. 10.My score was 1.68, which is interpreted as “minimalplaque burden; significant coronary artery diseasevery unlikely.” This gives me some peace of mind,considering both sides of my family have a history ofheart disease.The cost for a coronary calcium scan is $150, whichincludes the interpretation. It is not covered by mostinsurance companies or Medicare. To schedule a scan,call (502) 893-7145.–Cheryl LockhartJan Brossart, CAT scan technologistPhoto by Jamie RhodesPhoto by Jamie RhodesEmployee honored as 2015 Black Achiever18 CONNECT • July/August 2015Corenza Townsend, practice manager, Norton Rehabilitation Physicians/NortonPain Management Associates, has been named a 2015 Black Achiever by theChestnut Street Family YMCA. Townsend was nominated by Tim Findley, systemdirector, Diversity and Inclusion, who said, “She is an effective and professionalleader, and a great role model.”As co-leader for Norton Healthcare’s African-American EmployeeResource Group, Townsend took action when she learned last December thatmany students at Martin Luther King Jr. Elementary School in Louisvillewere coming to school wearing thin jackets or no coats at all.“Our group had been looking for a task to focus on. When I took thisidea back to everyone, the response was, ‘Great. We’re in!’” Townsend said.The group quickly organized a coat drive and delivered 198 coats forstudents. Since then, Townsend and her group have “adopted” the school.They’re tackling issues such as homelessness, family language barriers,hunger and a need for mentors.Townsend has been with Norton Healthcare for five years. Originallyfrom Milwaukee, Wisconsin, she lives in Fern Creek with her 4-year-old,who will soon start kindergarten. Teamwork apparently runs in Townsend’sblood; she and her family work together to run Catrina’s Kitchen, a line ofspices based on her mother’s home recipes. Her mother serves as the faceand name of the brand, which is a Kentucky Proud product.Corenza Townsend—Menisa Marshall

Join an employee resource groupIn 2014, the Office ofDiversity and Inclusioncreated employee resourcegroups (ERGs) in support ofwomen, African Americansand military veterans. EachERG is an inclusive “thinktank” that unites employeeswith similar interests andexperiences to accomplishgreat things personally andprofessionally.Group dynamics andsynergy within the groupshelp to create practicalinformation-sharing whilepromoting education andcollaboration. Involvementin an ERG can help developor strengthen leadershipskills for career advancementat Norton Healthcare.All that’s needed to bepart of an employee resourcegroup is a desire to support others in reaching commongoals by working together. All ERGs are inclusive, whichmeans men can join the women’s group, nonveteranscan join the veterans’ group, and people of all races arewelcome to join the African-American group.“ERGs are about recognition, camaraderie,networking, engagement, retention and outreach,” saidTim Findley, system director, Diversity and Inclusion.“These groups of dedicated employees are combiningefforts to make a positive difference for our health caresystem and our community.”In late 2014, members of the African-AmericanERG organized a coat drive for Martin Luther King Jr.Elementary School after learning that many studentsthere needed winter coats. Within two weeks they hadcollected and delivered 198 coats. This project ledthe group to “adopt” the school to help it meet futurestudent and staff needs.Last year, to show appreciation and honor ouremployees who are on active status and retired militaryveterans, the military veterans’ ERG provided a free mealin our hospital cafeterias on Veterans Day. The group’smembers also traveled with staff from Human Resourcesfor a recruiting event at Fort Knox late last year.Raylene Brown, director of business development, Strategic and Business Planning, andTim Findley, speak at NWIRED, the women’s employee resource group.The official name of the women’s employee resourcegroup is NWIRED, which stands for “Norton WomenInspiring a Remarkable and Exceptional Difference.”NWIRED is dedicated to being a collective voice forshared interests and concerns, and aims to promote amore inclusive and respectful workplace. It’s also focusedon providing mentoring, networking and opportunitiesto showcase leadership skills and grow professionallyat Norton Healthcare. NWIRED members have chosen“Year of Me” as their theme for 2015.The employee resource groups are well-aligned withNorton Healthcare’s diversity and inclusion strategy,which is to pursue our mission to improve the health ofour community and all those within it, and to increaserecruitment, retention and engagement among ourworkforce.–Tammy WarrenFor more information or to join an ERG,call Tim Findley at (502) 629-8455.Photo by Jamie RhodesCONNECT • July/August 2015 19

Mobile screenings promote community wellnessNorton Healthcare Prevention & Wellness seeksto improve community health and reduce the rates ofmortality from preventable diseases through education,screenings and patient navigation.Screenings are conducted aboard the NortonHealthcare Mobile Prevention Center, a 40-foot mobilemammography unit with an exam room, and at healthfairs and community-based events throughout GreaterLouisville. The Prevention & Wellness team alsoprovides employer screenings and services for clinicalsites, including Norton Community Medical Associates.“On April 1, we added annual wellness exams to ourservices,” said Krista Van Bever, R.N., manager, clinicalservices, Norton Healthcare Prevention & Wellness.“The wellness exams include Pap smears, breast examsand mammography if eligible. Prostate screenings, skincancer screenings, and cardiovascular health assessmentsand screenings also are available.”Other services include cholesterol, blood pressureand blood sugar screenings. This year, Cologuard, a newcolorectal cancer screening kit, also is available.“Our goals for 2015 are to participate in 20 mobilescreening events per month and to see 20 patients perevent,” Van Bever said.If your church or other organization wouldlike to host a free screening event, email krista.vanbever@nortonhealthcare.org or john.renfrow@nortonhealthcare.org or call (502) 899-6842.Susan Daugherty, R.N., Prevention & Wellness, checks LynnBennett’s blood pressure during a wellness clinic.Photo by Jamie RhodesOnboarding helps create engaged, happy workforceJohn Hess, onboarding coordinator, HumanResources, welcomes new employees to NortonHealthcare every Monday. He is among the first tointroduce new hires to Norton Healthcare’s culture andpolicies, and he makes sure the experience is positiveand lasting.Hess is part of the team that leads new employeeonboarding. Norton Healthcare takes a three-phaseapproach to this orientation process. It begins on theemployee’s first day, then continues at 30 days and90 days with the organization. According to Hess, theseare critical points in retaining a first-year employee.“Onboarding is much more than orientation,” Hesssaid. “Of course getting paid, setting up benefits andother prerequisites are important, but onboardingallows us to include these topics with the culture piecenecessary to understand what it means to be a NortonHealthcare employee.”Each year Norton Healthcare sends 1,800 to 2,500employees, contract workers, interns and externsthrough onboarding.“We want to make sure we have an engagedworkforce,” Hess said. “With happy employees, we havepeople in place who are providing excellent care. We feelthe more engaged employee takes ownership and feelsinspired to do great work.”–Tracy KellerWhat are the three phases?Phase 1: This is Norton Healthcare – Employees learnabout our organization’s culture and policies andhear from senior leaders about Norton Healthcare’simportance to our patients and the community.Phase 2: My Norton is remarkable – Employees seethe importance of their roles, not only within NortonHealthcare but also in their facilities. Topics arefocused on the importance of creating a great “Nortonexperience” for our employees, patients, families andvisitors.Phase 3: This is my Norton – Employees discoverwhat they mean to the organization through real-timediscussions about their roles at Norton Healthcare inaction. Employees are tasked with creating “and thensome” moments in their day-to-day activities.20 CONNECT • July/August 2015

LivingwithCrohn’s diseaseStephanie Davis, R.N.,Kosair Children’sHospital, was diagnosedwith Crohn’s diseasewhen she was 10years old. A form ofinflammatory boweldisease, Crohn’s affectsapproximately 700,000people in the UnitedStates.“I remember beingpretty sick at differenttimes and having totake medication to helpmanage my symptomsand to gain weight,”Davis said.Davis hasn’t let thedisease slow her down.Today she is a mom,wife and caring nurse toher patients on 5 East/5 West. She sometimesshares her story as a wayof encouraging youngpatients who also have the disease.Stephanie and Tim Davis take a walk in their neighborhoodwith son, Landon.“When I have a patient who has a similar diagnosis tomine, I want to work with them,” Davis said. “If they arereceptive, I offer to share my story. There are times I feelsharing my story is more beneficial to their parents. Theyare relieved to see someone who has carried on with thedisease and been able to finish college, get married andhave a child.”One of the challenges Davis has encountered alongher journey is infertility.“I was never given a reason as to why I had infertilitybut was told it could have been related to my Crohn’sdisease,” she said.After three years andmultiple fertility treatments,Davis became pregnant. Sheand her husband welcomedtheir son, Landon, to thefamily in January 2014.Shortly before then, Davisbegan participating in aCrohn’s and colitis supportgroup.“Having people whoshare your concerns, fearsand challenges is helpful,”Davis said. “We share ourexperiences, learn from oneanother and provide supportboth in a group setting andthrough our friendships.”In June, Davis servedas the honorary chair forLouisville Take Steps forCrohn’s & Colitis, the annualfundraising walk of theCrohn’s & Colitis Foundationof America’s Kentuckychapter.“Stephanie is the face of the walk,” said SandraBowling, Take Steps walk manager. “She gives hope topeople of all ages who struggle with the disease.”Over the past three years, Davis has raised more than$4,000. She credits her success to her family, friends andco-workers, who support her in her fundraising efforts.“Crohn’s disease is my condition but it doesn’t defineme,” Davis said. “I will continue to share my story, and,thanks to the Crohn’s & Colitis Foundation of Americaand my work as a nurse, I will have that opportunity.”–Lynne ChoatePhoto by Nick BonuraCONNECT • July/August 2015 21

Third Norton Pharmacy opensAll offer “Meds to Beds” serviceNorton Pharmacy – St. Matthews opened on May 11at Norton Women’s and Kosair Children’s Hospital.It is Norton Healthcare’s third community pharmacy,joining those at Norton Brownsboro Hospital andNorton Hospital.All three pharmacies offer the “Meds to Beds”program, a bedside prescription delivery serviceavailable to all pediatric and adult inpatients and thosehaving outpatient procedures to help ease the transitionfrom hospital to home.“Meds to Beds allows our pharmacists to addresspatient barriers prior to discharge,” said KellyMcDonald, Pharm.D., pharmacy director. “Patients havethe opportunity to talk to pharmacists about side effectsand drug interactions and assure medications prescribedare available and affordable to them. The patients andemployees who have used this program have been verypleased with the service they have received.”Norton Healthcare employees and their familiesreceive a 20 percent discount on all over-the-counterproducts. Those enrolled in a Norton Healthcaremedical plan receive a discount of at least $5 per tier onprescription co-pays.Prescriptions can be submitted electronically viaEpic by selecting Norton Pharmacy – St. Matthews asthe pharmacy of the patient’s choice. They also canbe faxed to (502) 559-1715 or called in to(502) 559-1710.For more information about the pharmacy ortransferring prescriptions, contact McDonald at(502) 629-3800.Cole Vanover, pharmacy technician, right, delivers aprescription to 9-year-old patient Melodie Martin and heraunt, Ilene Steenbergen, at Kosair Children’s Hospital.Photo by Nick BonuraEmployee handbook now onlineNorton Healthcare’s employee handbook has goneelectronic. The printed handbook has been reformattedas a Web page accessible through Nsite. To find it, selectthe Employee Services page and then click the MyEmployee Handbook link under Resources & Contacts.My Employee Handbook is valuable not only for newhires, but for current employees as well. It is divided into12 sections, including “Employment policies,” “My22 CONNECT • July/August 2015benefits,” “My pay” and “Our culture.” Related topics arefound within each section. Each topic that is covered byan official policy has a hyperlink to that policy. Topicsthat are not covered by a policy have an explanatoryparagraph or a link to a related website.Having the handbook online instead of on papermakes it more accessible to employees, saves moneyon printing costs, is more environmentally friendly andallows for quicker updating.

FoundationNewsKohl’s High Five program expands reachDanielle Crawford, left, and Katherine Johnson,nursing students at the University of Louisville, leada school assembly.The Kohl’s Cares High Five Prevention Program —Kohl’s High Five for short — is now in its third year. Theprogram has expanded to include 13 school assembliesfocused on teaching kids the key things they can do tostay healthy, safe and out of the hospital. Kohl’s Cares alsojoins with Kosair Children’s Hospital to host the annualChildren & Hospitals Week. This year’s event in Marchreached more than 5,100 children from 73 elementaryschools in Jefferson County, Kentucky, and surroundingareas. For more information on Kohl’s High Five, visitKosairChildrensHospital.com/High5.Upcoming eventsNow through Nov. 21 ∙ Win a house. Help a child.Purchase a ticket for the Kosair Children’s Hospital Homeand BMW Raffle for a chance to win a 2015 BMW fromPhoto by Jamie RhodesSam Swope BMW plus $10,000 and a home in NortonCommons valued at more than $400,000. Tickets are$100 each; only 8,000 will be sold. Tickets are availableat KosairChildrensHospital.com/HomeAndBMWRaffle.The raffle is sponsored by Norton Commons, The RamageCompany, Sam Swope BMW, Wave 3 News, Leslie CotterInteriors, Century Entertainment and Wal-Mart.Aug. 1, 2015 ∙ Kosair Children’s Hospital Splash ‘n’ Dash5k Run/WalkMake a big splash to help kids at Kosair Children’sHospital by participating in the Splash ‘n’ Dash 5k Run/Walk, presented by Texas Roadhouse. Runners and walkerswill experience fun and refreshing ways to get wet in splashzones at Beckley Creek Park. After the race, enjoy familyfriendlyactivities in the “Just for Kids” zone.Sept. 19, 2015 ∙ Bike to Beat CancerThe Bike to Beat Cancer, presented by Bryant Heating &Cooling, is a one-day cycling event for riders of all levelswho want to help those battling cancer at Norton CancerInstitute. There are three distance options to choosefrom — 35, 65 or 100 miles — as well as a 5-mile FamilyRide. The ride begins at Kosair Children’s Medical Center– Brownsboro and takes cycling enthusiasts through thebeautiful bluegrass of Kentucky. For more information, visitBiketoBeatCancer.org.For more information on foundations events,visit the Foundation Offices page underDepartments on Nsite or call (502) 629-8060.Good catch!Anytime someone identifies and avertsa potentially harmful situation before itreaches a patient, it is considered a “goodcatch.” All good catches should be reportedthrough the Patient Safety ReportingSystem so everyone can learn from them.This recent good catch is an example of anemployee being observant and willing toquestion others to protect a patient’s well-being:This month’s good catch shows the importance ofchecking every detail and not making assumptions. Apatient was scheduled to have an additional amputationprocedure on his right leg, which had previouslyundergone amputation. The vascular surgery residentsaw the patient in the preoperative area and, noting thatthe patient already had an amputation of the right leg,assumed the surgery was to be done on the left leg andmarked it for amputation. Lana Loving, R.N., NortonHospital preoperative services, noted the discrepancyand compared it with the schedule and orders. She calledthe resident back to mark the correct site. Because ofLana’s alertness and attention to detail, this patient wasspared a life-changing procedure on the wrong leg. Goodcatch, Lana!CONNECT • July/August 2015 23

P.O. Box 35070Louisville, KY 40232-5070NONPROFIT ORG.U.S. POSTAGEPAIDLOUISVILLE, KYPERMIT #149Bea says be coveredBea, a beautiful 6-year-old Persian cat, is the pet ofproud owner Tracy Keller, communications manager,Marketing and Communications Department. Keller isamong a small but growing number of pet owners whohave pet insurance.“Pet insurance for Bea gives me peace of mind whenit comes to her care,” Keller said. “I can take Bea to theveterinarian and know that if something is seriously wrong,I’ll be able to supplement the bill with pet insurancereimbursement.”Norton Healthcare offers pet insurance as a voluntaryemployee benefit. The provider, Veterinary PetInsurance (VPI), is accepted at any licensedveterinary clinic and can be applied towardnumerous veterinary services, includingsignificant medical incidents. VPI willreimburse you for a percentage of your pet’streatment based on your policy. You arerequired to pay for treatment up front, thenfax or email a claim form with a receipt ofpayment for reimbursement. Pet insurancepremiums are payroll-deducted for yourconvenience.“Bea was recently diagnosed with anupper respiratory infection,” Keller said.“This can be a chronic condition of herbreed. I take great comfort in knowing thatif Bea becomes sick again, I can focus on hercare and not fear the vet bill.”For more information or to enroll in VPI, visitPetInsurance.com/NortonHealthcareor call (800) 872-7387.–Lynne ChoateTracy Keller with BeaPhoto by Nick Bonura