job description director of clinical services - St Ann's Hospice

3.2 CLINICAL GOVERNANCEWith the Medical Director jointly lead the Clinical Governance programme ensuring,with the Chief Executive that the system is effective within the Hospice.Collaborate with the Medical Director on issues including clinical audit, promotingevidence-based practice, clinical risk management, research, education and training.In conjunction with the Chief Executive, Medical Director and operational managersensure that internal and external standards are met and maintained, includingstandards laid down by the Care Quality Commission and in Service LevelAgreements.Ensure that user views are adequately represented within all services. Ensure a fullprogramme of partnership with patients, including patient satisfaction monitoring,further development of patient information and patient and carer involvement.Advise the Chief Executive about complaints and work with the Chief Executive andrelevant managers to deal with complaints and develop systems to preventrecurrence of issues raised through the complaints system.Be jointly responsible, as a member of the Executive Management Team, for theeffective implementation of all Health and Safety legislation.Ensuring that St Ann’s clinical workforce meets its current and future requirementsand the appropriate professional and support strategies are developed.Ensuring the development and implementation of appropriate continuousprofessional and practice development initiatives in line with St Ann’s strategic aims.3.3 HUMAN RESOURCE MANAGEMENTBe responsible for the appointment, management, support, appraisal anddevelopment of directly managed staffWorking with operational managers ensure the effective delivery of services withininpatient units, day therapy and community services including the promotion ofeffective teamwork and coordination. With the operational managers ensure thatstaffing levels and skill mix are appropriate.Provide leadership for professional staff and within Hospice policies ensure provisionof systems for staff support, appraisal, development and clinical supervision,encouraging the highest possible standards of professional conduct and ensuringthat current practice is evidence based.Encourage and develop effective communication, teamwork and relationships inthe multi disciplinary setting to ensure the highest possible professional standardsare delivered within all Hospice services.Manage staff within St Ann’s Practice Development Centre and with the MedicalDirector advise and support them on all aspects of education, training, research andPage 3 of 7