<strong>Thompson</strong> tractor • Fall 20076 Product supportUsed Parts ConnectionReliable used parts and equipment for over 60 years!• Large selection of Caterpillar Used Parts and rebuiltcomponents• All major credit cards accepted• Same-day shipping on all major carriers• Can search nationwide parts inventories to locate what youneedCall us at 1-800-547-0760Contact us at www.thompsontractor.comWhy Do I Need A <strong>Thompson</strong> <strong>Tractor</strong> Customer Service Agreement?According to Terrill Surrett, <strong>Thompson</strong> <strong>Tractor</strong>CSA Manager, Customer Service Agreements(CSA) are more than meets the eye andcan ultimately help your business minimizedowntime and maximize performance. Surrettdescribes it this way, “I think that the biggestproblem an owner has, is dealing with thestress and worry that come with keeping yourequipment maintained and running, so youcan make money with it. And that is wherea <strong>Thompson</strong> <strong>Tractor</strong> CSA comes into play.Let <strong>Thompson</strong> <strong>Tractor</strong> do the worrying aboutmaintaining your equipment, so you can worryabout the bottom line.”In a recent interview, Surrett explains whatthese agreements provide to customers.Q: Are CSAs available on new equipment only?And are they only for Cat ® machines?A: No, we put them on old or new machinesand they can be purchased for brands otherthan Cat.Q: If I already own a machine, can I still get aCSA?A: Yes, you can.Q: How many different CSA programs do weprovide?A: There are several types, but our two mostpopular are: an M&R (Maintenance & Repair)and PM CSA (Preventive Maintenance CustomerService Agreement). We can customize theseany way we need to and we can do a CSA forany machine model.Q: Are all PM CSAs good for one, two or threeyears?A: Yes and more. The whole purpose is toprovide a service agreement based on customerneed. <strong>Thompson</strong> <strong>Tractor</strong> will customize thisagreement to meet a customer’s needs basedon machine usage and ownership period.Q: What services are covered?A: With an M&R, the dealer will take care ofall preventive maintenance services and allrepairs on a given number of hours per thecontract either in shop or via field service within<strong>Thompson</strong> <strong>Tractor</strong>’s territory. With a PM CSA,the dealer performs all preventive maintenanceon a customer’s machine on the required PMintervals.Q: How long have these been available tocustomers?A: They have always been available for ourearthmoving machines and we’ve recentlycreated several affordable preventivemaintenance options for skid steer loader andmulti-terrain loader owners. A longer lastingand more reliable machine means potentiallyhigher resale.Q: What benefits are there to purchasing theagreement?A: Businesses can minimize downtimeand avoid lowering profitability by havinga <strong>Thompson</strong> <strong>Tractor</strong> technician performpreventive maintenance on a regular basis.<strong>Thompson</strong> <strong>Tractor</strong> technicians will also makenote of any potential problems. Schedulingservices at appropriate times and working witha customer’s schedule also helps. A longerlasting and more reliable machine meanspotentially higher resale value down the road.With <strong>Thompson</strong> <strong>Tractor</strong>, our customers do notneed to have a maintenance technician on theirpayroll and this also reduces costs.Q: Why should I have a service agreement?A: With a more reliable, well-performingmachine, no need for employing technicians,purchasing and housing tooling, keeping bayspace or a budget for PM service, you willsave money. Even better, you won’t have toworry about the disposal of used oils, filters,absorbent pads, etc. You also won’t have toworry about EPA or OSHA safety requirements.Q: If I want a PM CSA who should I contact?A: For all inquiries, contact a <strong>Thompson</strong> <strong>Tractor</strong>Service Department or you can call your salesrep. or PSSR (Product Support & ServiceRepresentative).Q: How much money can customers save witha CSA?A: It can save thousands of dollars dependingon individual customer needs.Getting The Most From Ground Engaging ToolsBucket teeth, blades and edges make a difference for contractorsGround engaging tools (GET) are the teethand edges that take the brunt of the wear,protecting more expensive machine parts andcomponents like buckets, grader moldboardsand dozer blades. Proper GET management isessential, both to control costs and maximizeperformance.Why GET MattersPoor ground penetration in an applicationmeans the bucket or blade must hit the materialharder, sending shocks back through themachine. Those shocks are transferred intodrivetrain components and hydraulics, furthercontributing to stress and wear.GET affects fuel consumption as well. Poorpenetration means the machine must workharder to dig. The harder a machine has towork, the more excess fuel it burns.The right choice in GET improves bucketfill, cycle times, cutting ability and otherproduction factors, so a machine can movemore material per hour.Choose CarefullyEarthmoving equipment can require differentGET at each new jobsite, depending on theapplication and environment. Equipmentmanufacturers may offer GET systemsdesigned for a particular model of machine ora specific application.Select GET components that last as longas possible in their intended application.Depending on the work environment, thatcould be as long as 1,000 hours, while inmore demanding applications, it could beas few as eight hours. Equipment providerslike <strong>Thompson</strong> <strong>Tractor</strong> can help contractorschoose the right GET for the application, basedon penetration ability, impact resistance andabrasion protection requirements.Operator skill can contribute to theperformance and wear life of GET components.Operators should be aware of propertechniques for various types of GET and waysto maximize productivity and GET life.Contact a <strong>Thompson</strong> <strong>Tractor</strong> Parts and ServiceSales Representative for more information.PartStoreTMOrder parts online.Anytime.No Cost. No Wait.Online. Anytime.750,000+ Parts.24/7 Availability.Order Parts Online. Anytime.We’ve added a new parts counter…It’s On Your Desktop! PartStore.Imagine ordering parts: without leaving your office, without picking upyour telephone, right from your desktop, 24-hours a day, 7 days a week.www.thompsontractor.comwww.thompsontractor.com
thompson tractor • Fall 2007product support 7choose a careerthat allows you to useyour head and your hands.Choose a career as a <strong>Thompson</strong> <strong>Tractor</strong> Technician.You’re smart, and you’re good with your hands. Makinga solid career choice doesn’t mean choosing one or theother. As a <strong>Thompson</strong> <strong>Tractor</strong> Technician, it’s “go time”from the minute you fire up your laptop until you close theengine compartment on the last big machine. You’ll findthe opportunities are wide open.Learn more about how to become a <strong>Thompson</strong> <strong>Tractor</strong>Technician by visiting www.thompsontractor.comMore than a career choice.A choice career.© 2007 Caterpillar All Rights ReservedCAT, CATERPILLAR, their respective logos, “Caterpillar Yellow” and the POWER EDGE trade dress,as well as corporate and product identity used herein, are trademarks of Caterpillar and may not beused without permission.Cat ® Product LinkImprove machine availability. Lower operating costs.When machines are operating at several different job sites, it becomes more difficult to keep current and accuraterecords. That can lead to missed maintenance, poor use of assets and wasted time. Product Link provides two-wayinformation flow between machine on-board systems and your computer.Benefits:• Provides machine location• Monitors fuel level andconsumption• Eliminates trips for servicemeter hour readings• Helps identify unscheduledmachine operation• Facilitates efficientmaintenance schedulingContact <strong>Thompson</strong> <strong>Tractor</strong> and put the power of Product Link to work in your operation.• Can be retrofit on Cat and non-Cat machines• Provides machine healthinformationMark YourCalendarsfor theUpcoming<strong>Thompson</strong><strong>Tractor</strong>50thAnniversary OpenHouse Celebration.Please Join Us for Food, Funand Giveaways.LocationDateTuscaloosa, AL 9/18/2007Reliable parts.Affordable prices.Quality service.<strong>Thompson</strong> <strong>Tractor</strong> can now supply you with NEXUS Pumps, Motors, HydraulicCylinders, Undercarriage and Filters for most non-Cat manufacturers. Why goanywhere else?Mobile, AL 10/9/2007Montgomery, AL 11/13/2007Birmingham, AL 12/6/2007Call your <strong>Thompson</strong> <strong>Tractor</strong> PSSR today to learn more.www.thompsontractor.com
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