High-Performance Work Practices

Exogenous Factors Affecting HPWPsThe ‘high leverage’ bundle: Bundle Staff #2: 'Frontline Acquisition &control & freedom to challenge'DevelopmentEmployment SecurityFactors influencing HPWP adoption:•Senior leadership support' •Lower union densityFactors influencing HPWP functioning &continued success:• Higher quality of the local labor market• Continued leadership supportQuality ofCandidate Pools- Pool size- Applicant qualityQuality of Hires(capabilities)- Experience- Capacity to learn-Motivation-LoyaltyStaff effectiveness- quality focus- communication- problem-solvingCapacity forcontinuous systemimprovement- Motivation to learn- Capacity to learn- Freedom to'challenge the system'Bundle #4: ‘Managementefficiency'Management traininglinked to organizational needsReduced status distinctions• Rigorous recruitingTeams / decentralizeddecision-making• Selective hiring• Extensive training• Career development / internal labor poolsPerformance contingentcomp: managerSuccession planningLaborcostsOrganizationalPerformance• Decreased"never events"• Decreasedmalpractice costs• More efficientInnovation adoption• Lower agencyutilization costs• Lower turnovercostsInformationsharing(organizational)System reliability /capacity for selfcorrectionStaff resources- staffing adequacy- staffing stabilityPerformancecontingentcomp: EmployeeBundle #3: ‘Organizational Engagement’CommunicatingMission & VisionEmployeeInvolvement inDecision-makingEmployee Outcomes-Lower voluntary &involuntary turnover-Higher satisfaction/ engagement- Lower burnout-Higher generalwell-being