NATIONWIDEA still from winning film“The Kissing Booth”“A purchase made,a till is hummingBronze dials complementingthe deepest chocolate.Money for the workersin fields and in citiesLike sharing in a divineglobal banquet.The product has been chosen,Selected from a radiant rangeof luscious indulgencesPerfected by the passionatehands of thousands.”Extract from My Chocolate Shopby Ruth O’ Sullivan, winner <strong>12</strong>-16age groupFrank Cottrell BoyceOur celebration of “nnoboa” did not stopthere. During the year we also collaboratedwith other co-operative owned brands likeKerrygold and Ocean Spray to bring lovelypromotions and prizes to Divine chocolatefans, while raising awareness of differentbusiness and ownership models whichcreated considerable interest.Divine inspirationAs much as we like telling the Divinestory and expressing everything that iswonderful about Divine – we are equallyinterested in how Divine inspires otherpeople. The winner of our Divine FilmCompetition – briefed to capture thefun and cheekiness of Divine – was“The Kissing Booth” created by MariaVouza, Gemma Holdway and KonstantinosVassilaros. Set on a sunny day on the riverside by Tower Bridge, it tells the story ofa young man who has a stall selling kisseswhich is doing quite well, until a rival stallsets up nearby which seems to be takingall his custom ….(you can find out whathappens on youtube).It was thrilling to welcome children’sauthor and scriptwriter Frank CottrellBoyce, who worked with Danny Boyle onthe Olympics opening ceremony, as thisyear’s celebrity judge for the DivinePoetry Competition. The theme “MyChocolate Shop” inspired an outpouringof chocolate fantasy, happiness andreflection which made judging with ourpartners Christian Aid a real joy. You cansee Frank reading the winning poemsaloud on youtube.At the end of the day just the taste ofDivine regularly inspires a hundred tweetsand posts, and we aim to introduce Divineto thousands more chocolate lovers everyyear. You could find us amongst the delightsat Liverpool Food & Drink Festival andRamsbottom Chocolate Festival creatingdelicious treats from Divine, fuellingcyclists at Revolution bike ride aroundLondon, and tempting crowds of passersby at the Thames Festival. Shoppers inScotland, Salford and London also hadthe special opportunity to hear first handabout the cocoa that goes into Divine,and the benefit that goes back to farmers,from Kuapa farmers Elias and Agnes whojoined us for Fairtrade Fortnight.Agnes & Elias showing cocoa pods to customers atPeople’s SupermarketWhen it comes to Chocolate Week, thenational festival of good chocolate Divinehas sponsored from the start, our aim eachyear is to increase the different wonderfulways you can experience the flavours ofDivine and create some unique Divinemoments for chocolate lovers to enjoy.A highlight this year was the incredibleselection of Divine chocolate dim sumcreated exclusively for us at theGrand Imperial Chinese restaurant inVictoria. These beautiful, ingeniousdelicacies were something very special.And so were the mouthwatering poshpud recipes created for us by top TV
NATIONWIDEWhite chocolate and raspberry browniesby Linda CollisterEach of the West African Adinkrasymbols you see on our packaginghas a meaning. Here are the symbolswhich best represent Divine valuesCherishchefs Lorraine Pascale, Mary Berry andGregg Wallace.Our marketing objectives for the yearincluded targets for sampling, and toengage in campaigns which can be evaluatedand built on. In addition to the variety ofopportunities to sample with customersface-to-face, we also covermounted twodifferent bars on top women’s magazineRed reaching thousands of readers insupermarkets where Divine is stocked,and for the first time, ran an advertisingcampaign featuring a money-off voucherover six weeks in The Guardian, andObserver and additionally in food monthlies.This gave us a total reach of over 4 million,with several thousand vouchers redeemed,and a clear net sales uplift amongst Guardianreaders shopping in Sainsbury’s.We also stepped up our brand collaborations,creating tempting competitions reachingnew audiences, and in turn growingour database of Divine supporters.Working with partners like Penguin Books,Universal Studios and Eden Project added10,000 to our database over the year.Building the Divine brandDuring the course of the year wecommissioned research and consultancyprogrammes to increase our insight intochocolate consumer behaviour, responsesto the Divine brand, and the changingconsumer environments in which Divinefinds itself operating. London South BankUniversity carried out an interestingquantitative and qualitative survey ofchocolate purchasing behaviour and howconsumers perceive the different brandsthey buy. Out of these have come a numberof developments both to the look of thebrand and some subtle changes to theway we communicate about Divine andwhat makes it special. We are working tomaximise our distinctive visual equities,increase visibility and appeal on shelf,and evolving our positioning to ensurewe continue to have a leading edge in thechocolate market. We are focusing ouractivity and communication around thevalues we share with our audiences –cherishing the things that really matterin life, treasuring the independence tomake our own choices, keeping it personaland putting people first, and enjoyingcollaborating to bring diversity to thebrand and share benefits with others.These developments will becomeincreasingly visible through our packaging,website, marketing materials and activity.Divine in the newsMedia highlights included Sophi’s interviewon CNN talking about traceability, Divinefeatures in the Swiss press and on GermanTV, a great spot with chef Nigel Bardenon the Simon Mayo show on BBC Radio 2.There was a bit of a twitter storm whenDivine was clearly one of the mysteryingredients on Celebrity Masterchef!New people at DivineWe said goodbye to Tom Mitchell who hadbeen with us for six years on a KnowledgeTransfer programme with Liverpool JohnMoores University introducing a systematicapproach to New Product Development,and developing our environmental policy.Juliet Bacon took over from Tom, and hasnow been succeeded by Simon Ward whohas a range of experience in premiumproduct and packaging development.During the year we were also pleased towork with Laura Polanco who helped usdevelop our sourcing and quality checkingsystems, and to welcome Larissa Kelly asmaternity cover in Accounts.Dua Afecaring and nurturingIndependentDenkyemadaptabilityPersonalAnanse Ntontanwisdom, ingenuityand creativityCollaborationKokrobotieco-operationand teamworkOver 40,000sampled Divine4 million reachedwith advertisingTwitter followersup 44%Facebook ‘likes’up 82%10% increasein supporterssigned up toour newsletter