Company Profile

Knowledge economyconsultantsCompany ProfileLast updated: 10 August 2006Radian is a professional services firm expert in helping public and privatesector organisations address the challenges and opportunities of the globalisedand digitally networked world. We do this by providing research, strategy,change management, developmental and marketing consulting services on aproject basis. At the core we assist private firms and public sector institutionsto make better use of technology.We research, strategise, plan and implement business improvement projectsfor a wide range of public and private sector clients, locally in South Africa andinternationally. Mostly these projects are at the intersection of businessoperations and technology.Our skills and capabilities include:Business analysis andstrategy developmentTechnology definitionand specificationdevelopmentIndustry and market research, business needsanalysis, process modelling and engineering,preparing white papers and policy writing,business planningWe have researched a variety of industries andbusiness opportunities for clients, and haveexperience of all aspects of defining, assessing andpresenting findings and recommendations. Wehave goof financial analysis experience, and goodwriting and presentation skillsIdentifying technology trends, market definitionand user needs, and technology specification,together with supporting business processdefinition, implementation and managementWe have researched and defined the parametersof products and services ranging from healthcaremanagement systems to video archivingRadian_profile_Aug06.doc

- 2 -Project implementationmanagement andchange managementDefining, planning and executing business andtechnology projects of all typesWe have been involved in a variety of projects inboth the public and private sector, includingdevelopment of new products such as freecomputer access for citizens, healthcare diagnostictools, knowledge directories and databaseservices, FMCG and communication servicesOur areas of expertise and interest include:Strategy developmentand alignmentAll things InternetKnowledgemanagementSystems analysisAlignment of customer needs, managementobjectives and plans, and delivery processesWe have wide experience of industry and businessresearch, and strategy development through goalsetting, alignment of objectives, processes,resources and tasks, and monitoringe-business and e-government, online applications,domain management, web and emailcommunication, telecommunicationsWe have advised local, national and internationalgovernments and agencies on aspects of Internetgovernance, and provide Internet related servicesto businesses and private clientsIdentifying and making available all informationneeded to develop and deliver products andservicesWe have experience of knowledge systemengineering, the use of knowledge managementtools, identification and sourcing of informationcontent, and system maintenance. We also haveexperience of soft KM techniques. Currentlyexperimenting with the use of wikis as a KM toolUsing systems analysis and systems thinking toolsto approach complex business problemsWe use a systems-based approach to clientprojects. We are usually able to quickly develop aholistic view of business problems and challengesOur industry sector experience covers:Municipal, provincial andnational governmentWe have lead e-Government projects for The Cityof Cape Town, Provincial Government of theWestern Cape, Eastern Cape ProvincialGovernment, national departments ofCommunications, Trade & Industry, Public ServiceAdministration and others

- 3 -TelecommunicationsindustryHealthcare industryConsumer servicesWestern Cape, Eastern Cape ProvincialGovernment, national departments ofCommunications, Trade & Industry, Public ServiceAdministration and othersAs a consequence we have a good understanding ofhow government thinks and operates. Weunderstand its service delivery challenges andsocio-economic imperatives, includingdevelopmental economicsThrough telecommunications related work for theCity of Cape Town, projects for internet serviceproviders associations, work for Transnet onTranstel, and the establishment of our own ISP, wehave gained good experience in the technologiesand business issues that characterise this sectorWe have had long business involvement in thehealthcare industry, from the pharmaceuticalindustry through to diagnostics, medical insuranceand managed care. Two current clients provideknowledge management services to the industry,and operate a healthcare recruitment serviceService process design and service deliverymanagement have been at the centre of a numberof projects that we have led for both public andprivate sector clients, including the City of CapeTown and South African Airways. Research to alignservice process outcomes with target customerexpectations has become a particular area ofinterest and experience – especially in relation totechnology based servicesOur business ecosystemRadian is the consulting division of Future Perfect Corporation(www.futureperfect.co.za). Future Perfect Corporation also runs the niche ISPVanilla (www.vanilla.co.za) to facilitate the management of domains, websites, e-mail hosting and mailing lists, and voice services. Vanilla is also apartner with Vodacom for mobile data productsFuture Perfect Corporation has an interest in a number of associate companiesand projects, including knowledge management experts Knowledge Crucible(www.kcrucible.za.net), and Billy (www.billyengine.com), which is anautomated billing management system.Associate companies with whom we work closely include Nitric Industries(www.nitric.co.za), Duo Marketing (www.duomarketing.co.za), ConnectionTelecom* (www.connection-telecom.com), Jam Warehouse

- 4 -(www.jamwarehouse.com), Fur (www.fur.co.za), Imagineer(www.imagineer.cc) and Ingenium.We also are involved with a range of civil society organisations. Alan Levin isthe chairman of the Internet Society (www.isoc.org.za), sits on the board ofthe .za domain name authority (www.zadna.org.za),and the African NetworkInformation Centre (AfriNIC) (www.afrinic.net) which is the regional Internetregistry. Raven Naidoo sits on the board of The Cape IT Initiative(www.citi.org.za).We are supporters of open source and open content.Future Perfect Corporation was established in 2001. The company is 51% PDIowned, and fully owned by its management.Our track recordCurrent and recent clients include:• The City of Cape Town – IT Directorate• The City of Cape Town – Smart City Office• The City of Cape Town – Department of Health• City of Cape Town – Department of Economic Development• The Provincial Government of the Western Cape – Department of EconomicDevelopment• The Provincial Government of the Western Cape – Centre for e-Innovation• The Provincial Government of the Western Cape – Department of Housing• The Shuttleworth Foundation – Go Open Source campaign• Transnet• The CSIR• South African Airways• MEDPages• The UK Department For International Development (DFID)• The Presidential National Commission• The Department of Public Service – Centre for Pubic Service Innovation• Calling the Cape• The African Internet Service Providers Association• The South African Internet Service Providers Association• The Eastern Cape Development Corporation• The Internet Providers Association

- 5 -• OpusHealth• The Cape IT Initiative• The Bar Coding Alliance group of companies• BizCommunityResumes of managementAlan Levin BSc MBAAlan Levin is a specialist in change and governance. In addition to activelyparticipating in global information society policy making activities, he drivesinstitutional strategy and helps with information society research anddevelopment projects. Levin has actively built communities of interest at aglobal, regional, national and local level and continues to focus on creatingnew information society jobs, driving economic and social development inAfrica.Levin currently serves on a number of governing bodies including the Board ofthe African Regional Internet Registry (AfriNIC), the .za Domain NameAuthority, the Internet Society (Cape Town Chairperson, National Vice-Chair),the Bandwidth Barn (a co-operative incubator) and various other public sectororganisations. Alan is the founding treasurer of the newly created - US based -Public Interest Registry.Levin created and implemented the e-government strategy for the ProvincialGovernment Western Cape and recently lead a team responsible forimplementing the first route name server in Africa. He continues to work onvarious e-government projects and is assisting the United Nations and UKDepartment For International Development on various strategic and researchprojects for the developing world. He participates in ICANN and operatesAfriDNS, providing information about African country code domain names. Alanwas elected IT Person of the Year by the Computer Society, Western Cape in2001-3.His qualifications include a BSc with majors in Computer Science and IndustrialPsychology, and an MBA from UCT. He is widely experienced in the appropriateuse and management of open source software and applications. Alan is afounder and executive of Radian.Dr Raven Naidoo BSc MSC PHDRaven Naidoo has unparalleled experience of business and economicdevelopment, especially in the technology sector. Since 1994 he has initiatedand managed a number of government sponsored and other businessdevelopment initiatives, including director and architect of the Government’spremier small business development projects on Technology and Innovation

- 6 -Management, and Technology and Corporate Strategy; consultant to theMinistry of Trade and Industry and Coordinator of the World Bank study onTechnical and Marketing Support to South African SMEs; consultant to theMinistry of Trade and Industry and Coordinator of the British ODA investigationinto Business Support Services; member of the Dept of Communications e-Commerce reference team; Senior Consultant to the Cape Town Unicity on thedevelopment of an IT Strategy for the Cape Town Unicity and the Developmentof a Smart City; Senior Consultant to Wesgro on the State of the ICT Industryin the Western Cape; and consultant to Siemens SA on Mobile Business andthe Internet.He was the founding managing Director of Capricorn Park, and was also themanaging director of the WorldOnline division of Vodacom. Most recently hehas been active in the formation of a Primgro, a black empowerment holdingcompany as well as undertaking business development projects. He has boardlevel positions at The Cape IT Initiative (CITI)- where he is Chairman, and theCape Town International Convention Centre (CTICC).Raven has a B.Sc. form the University of Durban-Westville, an M.Sc. in Physicsfrom the University of Durban-Westville, a Ph.D. in Physics form the Universityof Cape Town, and a Masters degree in the Management of Technology andInnovation from the University of Sussex, UK. He is the CEO of Future PerfectCorporation.Mark Neville BSc MBAMark is an experienced business manager, project manager and businessanalyst. He is currently a partner of Radian, a knowledge economy consultingfirm focused on helping private firms and public sector institutions make betteruse of technology. He fulfils the role of Radian CEO, as well as CEO if Vanilla, aniche Internet service provider (ISP). Radian has developed unequalledexperience in e-government, telecommunications and healthcare through workfor government entities in all spheres, providers and users oftelecommunications, and advising on the use of technology for the provision ofservices for the healthcare industry.He has a marketing background, developed whilst working for publicly listedinternational companies in both Africa and the UK. He has a strong processorientation, and is experienced in the management of technology and itsapplication to deliver against marketing goals.Mark’s current professional interests are in service process design, knowledgemanagement, and strategy consulting. Service management and knowledgeengineering are critical competitive elements in the knowledge economy; Markhas gained experience and insight into how these should be folded intobusiness strategy through his consulting work for Radian clients.Mark has an MBA from the University of Cape Town, as well as a first degree inPhysiology & Biochemistry. He has had a number of articles published,including his MBA thesis on Organisational Design for Service Excellence in theJournal of Human Resource Management. He is a volunteer mentor for the

- 7 -Cape IT Initiative, as well as fulfilling this role professionally for severalcompanies. He is an, an occasional public speaker, and guest lecturer at theUCT Graduate School of Business.Contact detailsDr Raven Naidoo+27 21 409 7997 office+27 82 992 0882 mobileraven@radian.co.zaMark Neville+27 21 409 7997 office+27 83 259 1723 mobilemark@radian.co.zaAlan Levin+27 21 409 7997 office+27 82 600 8181 mobilealan@radian.co.zaPhysical Address:Suite 610/611 | The Bandwidth Barn | 125 Buitengracht Street | Cape Town |8001 | South AfricaPostal Address:PO Box 51014 | Waterfront | 8002 | South AfricaCorporate informationFuture Perfect Corporation is a closed corporation registered in the Republic ofSouth Africa. Company registration number: 2001/025644/23VAT number: 4480191529Western Cape Government Supplier Database number: FUTU001

- 8 -Recent projectsExamples of work done by Radian are listed below;Project Client When Problem OutcomeInformation andKnowledgeManagement AuditInformation andKnowledgeManagementDept, City ofCape TownCurrentNo meta data onknowledge assetsin the CityDirectory of IKM assetscreatedICT and sharedgrowthProvincialGovernment ofthe WesternCape (PGWC)January 2006Needed a positionpaper aligningICT with NationalShared growthstrategyDeliverede-ServicesProvincialGovernment ofthe WesternCape (PGWC)November 2005Analyse PGWCservices with aview to businessprocess reengineeringfor e-governmentIn progressReview ofPresidential NationalCommission ISADPlanProvincialGovernment ofthe WesternCape (PGWC)December 2005Analyse andreview PNC ISADplanDeliveredRoadmap forProvincial Govts ICTdevelopmentProvincialGovernment ofthe WesternCape (PGWC)November 2005Develop goodpractice guidebased onExperience ofthePGWCDeliveredGo Open Source –conference facilitationand declarationformulationGo OpenSourceCampaign – anon profitconsortiuminitiativeJuly-Oct 2005Ratifygovernmentalposition on opensourceConsensus conferencedeclaration in supportof Open SourceAfrican InternetExchange Point - taskforceAfrISPA, CATIAand UK DFIDDec 2004 -currentInternet trafficwithin (andbetween) Africancountries traverseUSA or Europe>10 new InternetExchange Points(IXPs) have beenestablished in differentcountries across theregion.Cape GatewayreviewProvincialGovernment ofthe WesternCape (PGWC)November 2005Evaluate theCape Gatewayportal andcommunicationschannelsSerious threats to theongoing operationswere identified. A fullreport was completedfor future versions andproduct improvements.

- 9 -Project Client When Problem OutcomeBroadband studyUniversity ofCape TownJanuary –October 2005channelsIdentify strengthsand weaknessesof the telecomslegislation withrespect toeconomic andsocialdevelopment(informationsociety)for future versions andproduct improvements.SA legislation hasseverely hampered thedevelopment of aninformation society inSouth Africa.Information SocietyforumInternet awarenessweekInfo Soc and HigherEducation InstitutionprojectPGWC July 2005 Evaluate conceptand proposestrategyPGWC July 2005 Evaluate conceptand proposestrategyProvincialGovernment ofthe WesternCape (PGWC)November 2005Evaluate andpropose role ofUniversitiesEvaluation Report andproposed strategy.Evaluation Report andproposed strategy.Being evaluated byuniversitiesDevelopment ofstrategy for the callcentre and BPOindustryDepartment ofEconomic,ProvincialGovernment ofthe WesternCapeJanuary – June2005Allocation ofpublic funds to thesupport anddevelopment ofkey economicsectors in theWestern CapeFinalrecommendationsdelivered June 2005Preparation of anMSP Framework forthe Branch:Knowledge Economy& E-Government,ProvincialGovernment of theWestern Cape.Branch:KnowledgeEconomy & E-Government,ProvincialGovernment ofthe WesternCape. (DrHarold Wesso)2003 Departmentrequired angeneric MSPframework forapplicationthroughputProvincialGovernmentdepartments.MSP frameworkadopted for usethroughout ProvincialGovernment.Strategic review ofTranstel, on behalf ofTransNet, as part ofits restructuring.Transnet August –December 2004Assist Transnet todecide on whichsubsidiaries arecore/strategic andthe nature offuture serviceprovision.Completed. Transnetto decide onrecommended methodto extract value fromTranstel.

- 10 -Project Client When Problem Outcomeprovision.Concept and designof an online servicedirectory – includedata structure andfunction alspecification, contentdefinition andmanagement of thedata gatheringprocess for the City ofCape Town.City of CapeTown (PatLockwood)October 2003 –November 2004The merger ofcouncils hasresulted in serviceconfusion andcustomerconfusion on whoowns and deliversspecific services.Online directory ofservicesconceptualizedand created –currently onintranet.Full conceptualisationand development ofServices Directorystructure and datamanagement tools.Curretly involved inproject management ofdata collection,applicationdevelopment and usertraining.Programmanagement for thedevelopment of theCape Gatewayinformation portal(www.capegateway.gov.za).ProvincialGovernment ofthe WesternCape2001 - 3 Externallyfocusedinformation portalto beconceptualized,designed andimplemented.Launched April 2004.Specification forversion 2 underdevelopment.Process analysis,functionalspecification andtechnology definitionfor a clinic levelhealth informationsystem.Department ofHealth, City ofCape Town (DrIvan Toms)2003 Gathering ofhealth statisticsand patientrecords(treatment events)to be improvedthroughautomation.Integrate withDHIS.Solution specified anddeveloped using opensource software.Currently in test phase.Optimisation of thetelecommunicationoperations anddevelopment of atelecoms strategy forthe City of CapeTown.City of CapeTownJune 2003 –May 2004The City wasspendingexorbitantamounts on itstelecoms bill dueto a lack ofstrategy, outdatedmode of operationand poormanagement.NewTelecommunicationsStrategy for the Cityand short-term actionsto reduce the currentbill.Developed a strategyfor the Centre for e-Innovation for theProvincialGovernment WesternCape.Provincial GovtWestern CapeJune – July2004The PGWCwanted tocentralisedepartments andcreate a newstructure for thedelivery ofservices.The Province acceptedthe new strategy forthe Centre, and hassubsequentlyimplemented it.

- 11 -Project Client When Problem OutcomeProvincialGovernment WesternCape.departments andcreate a newstructure for thedelivery ofservices.subsequentlyimplemented it.Undertook a businessand technologyanalysis (IT andTelecomms) of theCity of Cape Town’sTrading Services(electricity, water,solid waste) as a partof the City’s ringfencing exercise.City of CapeTown2003 The City engagedin a process tounderstand theimplications forring fencing oftrading serviceunits. Providedtechnology needsassessment andneeds analysis.Assisted Clientunderstand to thecurrent systems andprocesses in use in thetrading service unitsand maderecommendations onfuture systems.Designed anIntegrated CustomerService Strategy forSouth AfricanAirways.South AfricanAirways(AnashaArchary)2002 SAA hadfragmentation inits Customerserviceexperience.Solutiondeveloped basedon internal brandpromotion andexperience.Client adopted newstrategy, improving itsloyalty program anddeveloping better staffunderstanding ofCustomer Service.Developed strategyand policy for theSmart City and‘Smart Cape’ librarypublic access project,and subsequentimplementation forthe City of CapeTown.City of CapeTown(MymoenaIsmail)2001 - present The City waslooking for waysin which ICTcould show realand tangiblebenefits for itsCitizens, and tosupport itsplanned e-governmentinitiatives.City won $1m awardfor the library projectand won numerousnational andinternational awardsfor the Smart CityStrategy. Solution nowrolled out throughoutCity and being pilotedin the Province.Development of astrategy for thePGWC MEDS projecton the Informationand CommunicationTechnology Sector.ProvincialGovernment ofthe WesternCape (DavidKaplin)June –November 2004Identification ofpolicy levers forsupport of the ICTsector in theWestern CapePolicyrecommendationsrecently published andplaced beforeProvincialGovernment.Development of thebusiness rational andoperational strategyfor the Cape Onlinee-governmentinitiative, includingsecurity and dataintegrity issues.ProvincialGovernment ofthe WesternCape2001 – 2004 Plan to implementProvincial whitepaper onPreparing theProvince for theKnowledgeEconomy.E-government is now acentral element ofProvincial servicedelivery strategy.

- 12 -Project Client When Problem Outcomee-governmentinitiative, includingsecurity and dataintegrity issues.CapeProvince for theKnowledgeEconomy.delivery strategy.Development of aframework for donorsupport of opensource software indeveloping countries.CSIR and theUK Departmentfor InternationalDevelopment2004 Role andusefulness ofopen sourcesoftware neededto be defined asinput to all otherdevelopmentprojectsResearch and reportrecommendationsaccepted.Research into thepromotion and use ofopen source softwarewithin Government.PresidentialNationalCommissionNovember 2003– January 2004Motivation forwider use of opensource softwareby governmentneeded.Motivations widelypublicised.E-government marketresearch – researchinto appropriate useof technology for thedelivery of localgovernment services.City of CapeTown andProvincialGovernment ofthe WesternCape2003 Options forelectronicallyenabled servicedelivery to bedefined.Key recommendationseither alreadyimplemented orplanned.Development andapplication of aframework for usingICT in support ofsocial and economicdevelopment.City of CapeTown – SmartCity Office anddept ofEconomicDevelopment &Tourism2003 Role for ICTs insupport of socialand economicdevelopmentprojects to bedefined.Recommendationsaccepted and actedon.Business modelingand implementationof Digital BusinessCentres in PDIcommunities.City of CapeTown (ITDirectorate,Smart CityOffice andEconomicDevelopment &Tourism).June 2003 –November 2004Need forapproach toproviding ICTaccess and smallbusinessdevelopmentalsupport servicesin Cape Town.Digital BusinessCentres implementedin Khayalitsha,Gugulethu and Langa.END