MJ029-1 Hotel Mystery Generic Rules - maxgaming nsw

Mystery Inter-Hotel Linked Jackpot Games Rules for 

NSW Hotels 

Document ID: CMJ029 

Version 3.1 

15 May 2008

Mystery Inter-Hotel Linked Jackpot Games Rules for NSW 

Hotels 

Change history 

Page 2 of 14 

Rules of the Game 

Version Date Description Author 

1.0 6 April 2004 Rules – Hotel Mystery G Watson 

1.1 1 January 2005 Name change to Maxgaming NSW Pty Ltd G Watson 

2.0 10 January 2006 

3.0 30 January 2008 

Include provision for fraternal jackpot pools and 

parent/child shared pools. 

Revised to cater for the retirement of product 

specific Rules, to include Intra-Venue Jackpot 

levels, and Signage. 

G Watson 

J Williams 

3.1 15 May 2008 Updated as per OLGR review. J Williams 

Document owner 

This document is controlled by Project Manager, Maxgaming.



Contents 

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1.0 Rules of Mystery Linked Jackpot Games.................................. 4 

1.1 Application of Rules............................................................................ 4 

2.0 Definitions and Interpretation....................................................... 4 

3.0 Object and Operation of Linked Jackpot System ................... 6 

4.0 Jackpots ............................................................................................. 7 

5.0 Eligibility and Obligations of Hotel ............................................. 8 

5.1 Eligibility and Disqualification of Players........................................ 8 

6.0 Jackpot Payments, Signage and Non-Monetary Jackpots... 9 

6.1 Payment of Monetary Jackpot Prizes ............................................. 10 

6.2 Payment of Non-Monetary Jackpot Prizes..................................... 11 

6.3 Termination of Non-Monetary Jackpots ........................................ 11 

7.0 Dispersal of Jackpot Contributions.......................................... 11 

8.0 False Wins and Unclaimed Jackpot Prizes............................. 12 

9.0 Breach of Rules.............................................................................. 12 

10.0 Dispute Resolution........................................................................ 12 

11.0 Limitation of Liability .................................................................... 13



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1.0 Rules of Mystery Linked Jackpot Games 

1.1 Application of Rules 

These Rules: 

� Are effective on and from the commencement date approved by the 

Regulator; 

� Govern all Mystery Inter-Hotel Linked Jackpot Games operated in Hotels 

in NSW including: 

o Participation of gaming machines operated by hotels in a Linked 

Jackpot Game; 

o Connection of Specially Approved Gaming Machines (SAGMs) to 

the Linked Jackpot System; and 

o Playing of a Linked Jackpot Game by Players; 

� May be amended by Maxgaming from time to time, subject to the 

approval of the Regulator; 

� Are to be read subject to applicable legislation. 

These Rules are binding on all hotels. By entering into an agreement with 

Maxgaming regarding the connection of gaming machines to the Linked Jackpot 

System a hotel agrees to be bound by these Rules. 

These Rules are binding on all Players. By playing on a Participating Specially 

Approved Gaming Machine a Player agrees to be bound by these Rules. 

2.0 Definitions and Interpretation 

In these Rules: 

Accumulated Progressive Jackpot Amount is the total amount of Increment 

Contributions which have not been paid as jackpots. 

Act means the Gaming Machines Act 2001 (NSW) as amended from time to 

time. 

Approved means approved by the Regulator under the Act. 

Base Game means a game installed on a SAGM approved by the Regulator 

under the Act, irrespective of whether it is connected to a linked jackpot system. 

Central Operations means Maxgaming’s host controller for the Linked Jackpot 

System and/or Maxgaming’s staff that operate that host controller (as the context 

requires). 

Flasher means ancillary equipment (LED lights and associated artwork) specially 

fitted to each SAGM participating in a Linked Jackpot Game used to 

communicate jackpot availability and the occurrence of a jackpot win on the 

winning machine. The flasher is used to indicate the following states: 

1. Link Availability Light constantly on = jackpots available 

2. Link Availability Light off = jackpots and normal game play unavailable



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3. Link Availability Light blinking = jackpots unavailable, but normal game 

available (Stand Alone Play) 

4. Jackpot Win light flashing = jackpot win on this machine 

Ineligible Players means Players who are not eligible to participate in a Linked 

Jackpot Game, as described in clause 5.1. 

Inter-Hotel Jackpot means a jackpot approved and authorised to operate on 

Maxgaming’s Linked Jackpot System in which SAGMs from two or more Hotels 

participate. 

Intra-Venue Jackpot means an approved and authorised jackpot operated on 

Maxgaming’s Linked Jackpot System in which only SAGMs in one Hotel 

participate, in compliance with the Gaming Machine Regulations, Part 5 Intravenue 

progressive gaming machines and progressive systems. 

Jackpot Contribution is the total amount that is deducted from the gaming 

machine turnover in order to build a Jackpot prize. Jackpot contributions are 

maintained in Jackpot Pools assigned to the Jackpot on the Linked Jackpot 

System for payment of Jackpot prizes. The Jackpot Contribution is made up of 

the Start Up Contribution plus the Increment Contribution. 

Increment Contribution is the amount that is derived from the gaming machine 

turnover in order to increase the Jackpot Value. 

Jackpot means a linked progressive jackpot prize payable to a Player in respect 

of a Linked Jackpot Game in accordance with these Rules. 

Jackpot Pool means the total amount maintained on the Linked Jackpot System 

to be paid as Jackpots. 

Jackpot Value means the current value of a Jackpot offered for play in a Linked 

Jackpot Game, as determined by the Linked Jackpot System. 

Linked Jackpot Game means a Mystery Inter-Hotel Linked Jackpot Game 

operated in accordance with the Rules, with at least one compulsory Inter-Hotel 

Jackpot, and any optional Intra-Hotel Jackpots operating under one or more 

common jackpot themes. Each jackpot theme associated with a Linked Jackpot 

Game is also known as a Jackpot Product. 

Linked Jackpot System means the authorised Inter-Hotel Linked Gaming 

System as defined in section 141 of the Act, operated by Maxgaming under its 

exclusive licence granted under section 207A of the Liquor Act which licence 

continues under the Act as a licence to conduct an inter-hotel linked gaming 

system. 

Liquor Act means the Liquor Act 1982 (NSW). 

Maxgaming means Maxgaming NSW Pty Ltd (ABN 51 078 250 423) trading as 

Maxgaming. 

Player means a person who is not an Ineligible Player and who inserts money (or 

money equivalent) into a Participating Specially Approved Gaming Machine. 

Participating Specially Approved Gaming Machine or Participating SAGM 

means a SAGM that is authorised to connect to the Linked Jackpot System for 

participation in the Linked Jackpot Game. 

Regulator means: 

1. The current body or bodies that regulate the approval and use of electronic 

gaming machines.



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2. Any applicable Minister, regulatory body or bodies, or other person having 

regulatory authority in relation to part or all of the Linked Jackpot System. 

Rules mean these Rules, as amended from time to time in accordance with the 

Act and Maxgaming’s licence to operate the Linked Jackpot System. 

Jackpot Signage means a minimum of one electronic sign used for display of 

Jackpot Values, Jackpot wins and link status information, per Linked Jackpot 

Game, per Hotel, and includes the Flasher attached to each Participating SAGM. 

Jackpot Signage may also include Fixed non-electronic signs (posters) attached 

to a Participating SAGM and the Maxgaming Statewide Linked Jackpot logo. 

Specially Approved Gaming Machine or SAGM means an approved gaming 

machine that: 

1. Complies with the guidelines issued by the Regulator for the Linked Jackpot 

System. 

2. Is of a class of gaming machines specially approved by the Regulator for the 

purposes of Part 10 of the Act. 

Stand Alone Play means a period where Base Game play is available on 

Participating SAGMs but the Linked Jackpot Game and its Jackpots are 

unavailable for play due to specific Stand Alone Play conditions approved by the 

Regulator. 

Start Up Contribution is the amount that is derived from the gaming machine 

turnover in order to fund the minimum value of the jackpot. 

Hotel’s Gaming Hours means in relation to a Hotel, the hours that the Hotel is 

authorised to allow gaming at the Hotel. This will normally be the Hotel trading 

hours less the mandatory shutdown period, or an approved variation to that 

period. 

Terms used but not defined in these Rules, have the meaning given to them in 

the Act or the Liquor Act. 

If there is any inconsistency between the Act and the Rules, the Act or the will 

prevail to the extent of the inconsistency. 

3.0 Object and Operation of Linked Jackpot System 

The Linked Jackpot System connects electronically two or more SAGMs in 

different Hotels to Central Operations, with the Jackpot Pool increasing by an 

amount equal to a percentage of turnover from all Participating SAGMs. Each 

Player playing in accordance with the Rules is eligible to win Jackpots offered for 

play in a Linked Jackpot Game. 

Maxgaming makes a standing offer to Players to pay Inter-Hotel Jackpots won by 

Players in a Linked Jackpot Game on the terms provided for in the Act, 

Maxgaming's Licence to operate the Linked Jackpot System and the Rules, 

which Players accept by conduct of playing the Participating SAGM. 

For the avoidance of doubt, the offer referred to in this clause 3 applies only to 

Inter-Hotel Jackpots. Nothing in the Rules, the offer referred to in this clause 3 or 

otherwise, makes Maxgaming in any way liable for, or bound to the Hotel or any 

Player in respect of, any other game or function of a Participating SAGM 

(including for the avoidance of doubt the Base Game and any jackpots operated 

on in-house linked progressive jackpot controllers in which the Participating



4.0 Jackpots 

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SAGM may from time to time participate) which are the relevant Hotel’s sole 

responsibility. 

Only SAGMs will be connected to a Linked Jackpot System. 

Every credit that is bet in each game played on a Participating SAGM which 

caused the gaming machine turnover meter to increment, will increase the 

Jackpot Value offered for play, and entitles the player to win a jackpot. The 

increment is directly proportional to the number of credits bet. 

When the Linked Jackpot System is unavailable for play to the hotel due to 

approved Stand Alone Play conditions, the Base Game play on Participating 

SAGMs will be available. Upon exit from Stand Alone Play, Increment 

Contribution generated during Stand Alone Play will be added to a separate pool 

for payment as part of future Jackpot prizes in the Linked Jackpot Game. 

Play of a Linked Jackpot Game on a Participating SAGM is permissible only 

during that Hotel’s, Hotel Gaming Hours and when the Linked Jackpot System is 

operational and the integrity of the Linked Jackpot System is maintained. If part 

or all of the Linked Jackpot System, or anything used by a Hotel to connect 

SAGMs to the Linked Jackpot System, malfunctions or fails, then neither 

Participating SAGMs within that Hotel nor any person playing them is eligible to 

participate in the Linked Jackpot Game. 

For each Linked Jackpot Game: 

� The minimum number of Hotels with SAGMs participating in a Linked 

Jackpot Game is two. 

� The minimum number of Participating SAGMs per Hotel for inter-hotel 

jackpots is one. 

� There is no limit on the maximum number of Participating SAGMs or the 

maximum number of Hotels that can be connected to, and participate in, a 

Linked Jackpot Game. 

� The minimum number of Participating SAGMs per hotel for Intra-Hotel 

jackpots is two. 

� All SAGMs participating in an Intra-Hotel jackpot must also participate in 

at least one Inter-Hotel jackpot level of an approved Linked Jackpot 

Game. 

All Hotels may be connected to the Linked Jackpot System for participation in a 

Linked Jackpot Game. 

Players playing Participating SAGMs are eligible to win Jackpots offered for play 

in a Linked Jackpot Game for each credit bet. 

Jackpots are triggered by the Linked Jackpot System. As well as determining 

whether a Jackpot has been won, the Linked Jackpot System also determines 

the amount of the Jackpot Value won.



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The Linked Jackpot System will randomly trigger Jackpots based on play of a 

Participating SAGM for which a Player has bet money and caused the turnover 

meter to increment. The trigger is a function of the total number of credit bets, the 

Jackpot Increment Contribution rate and the programmed Jackpot Minimum and 

Jackpot Maximum values. A Jackpot will be won by the turnover increment which 

results in a Jackpot Increment Contribution which causes the current Jackpot 

Value to coincide with, or first exceed, a randomly generated value determined by 

the Linked Jackpot System within the programmed Jackpot Minimum and 

Jackpot Maximum. 

There is no double up/gamble feature game available for a Jackpot. 

Maxgaming is responsible for the correct operation of the Linked Jackpot System; 

however payments of Inter-Hotel Jackpots are the sole responsibility of 

Maxgaming while payments of Intra-Hotel Jackpots are the sole responsibility of 

the Hotel. 

Any two or more hotels may have SAGMs within each hotel, participate in the 

same Inter-Hotel Jackpot, provided that the jackpot configuration of this pool is 

approved and authorised, and the SAGMs also participate in an approved and 

authorised Linked Jackpot Game. 

A hotel that has more than one premise may have SAGMs within any of these 

premises participate in the same Inter-Hotel Jackpot, provided that the jackpot 

configuration of this pool is approved and authorised, and the SAGMs also 

participate in an approved and authorised Linked Jackpot Game. 

5.0 Eligibility and Obligations of Hotel 

A Hotel must make the Rules available at the premises to any person on request. 

The Rules or a short form version of the Rules as provided by Maxgaming to 

Hotels are to be displayed at each Hotel in close proximity to the Participating 

SAGMs in that Hotel. 

Players may only play Participating SAGMs at a Hotel during that Hotel’s Hotel 

Gaming Hours. Maxgaming will not be liable to pay Jackpot prizes won by a 

Player outside of Hotel Gaming Hours. 

A Hotel’s authorised representative will conduct initial verification procedures in 

relation to connectivity, communication, and displayed jackpot levels for all 

Participating SAGMs and Jackpot Signage for each Linked Jackpot Game 

operating in the hotel, in order to ensure that the link will operate as approved 

and authorised. 

However the Hotel and the Hotel’s employees and representatives are not 

authorised to make any admissions on behalf of Maxgaming or to issue 

confirmation or complete verification of entitlements to Jackpots. 

5.1 Eligibility and Disqualification of Players 

To play a Linked Jackpot Game, a Player must insert money (or money 

equivalent) into a Participating SAGM. The minimum bet to participate in a Linked 

Jackpot Game is one credit bet on one line.



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Any person who is under the age of 18 years or who is otherwise prohibited by 

law from playing a Participating SAGM is not eligible to participate in a Linked 

Jackpot Game or to claim a Jackpot. 

Any play of a Participating SAGM by an Ineligible Player is invalid and an 

Ineligible Player may not win a Jackpot. 

Maxgaming will not pay, or be required or liable to pay, any Jackpot prizes: 

� to Ineligible Players; 

� where there has (or Maxgaming has a reasonable suspicion that there 

has) been fraud or attempted fraud or a breach of the Act, or the Rules. 

Notwithstanding that play on a Participating SAGM may have been attempted or 

completed, Maxgaming may disqualify a person’s participation in a Linked 

Jackpot Game and is not required to pay any claimed Jackpot prize, where: 

� Maxgaming has reasonable suspicion of fraud or attempted fraud by a 

Player or other person. 

� Maxgaming has reasonable suspicion that the Act or the Registered 

Hotels Act was breached by a person or in respect of the person’s use of 

the Participating SAGM. 

� Maxgaming has reasonable suspicion that the person is, or was at the 

relevant time, an Ineligible Player. 

� There is any other breach of the Rules that, in Maxgaming’s opinion, 

justifies disqualification. 

Disqualification in accordance with clause 5.1 may, in the absolute discretion of 

Maxgaming be reinstated. 

Maxgaming will not pay, or be required or liable to pay, any Jackpot prizes to a 

Player or other person who, or in respect of a claim which, has been disqualified 

(whether before or after the Jackpot is alleged to have been won) unless that 

disqualification is reinstated. 

Without limiting the operation of clause 11, the liability of Maxgaming to a Player 

who has been reinstated under clause 5.1, is limited to Maxgaming paying the 

Player the amount of any Jackpot prize won by the Player. 

6.0 Jackpot Payments, Signage and Non-Monetary Jackpots 

For each Linked Jackpot Game operating in the hotel, the current Jackpot Value, 

Jackpot Minimum and Jackpot Maximum for each Jackpot level, and jackpot win 

information, are displayed on Jackpot Signage assigned to the Participating 

SAGMs. All Jackpots to which a Participating SAGM is authorised to contribute 

are shown on Jackpot Signage visible from a normal playing position. 

The Jackpot Values are shown in dollars and cents, and Jackpot Signage 

increments in one cent amounts. 

When there is a difference in Jackpot Values between display types, as specified 

in this clause, Maxgaming, through Central Operations, determines the correct 

value. 

Following a win, the Jackpot Value is reset to the Jackpot Minimum (Start Up) 

value.



Page 10 of 14 


When a Jackpot win is triggered, the jackpot signage for all Participating SAGM’s 

in all Hotels participating in that Jackpot will generate a win celebration listing: 

� The Jackpot name 

� The amount of the win 

� The location of the win (hotel name) 

� The winning gaming machine number 

The style and duration of the win celebration may vary between the Jackpot 

Levels. 

6.1 Payment of Monetary Jackpot Prizes 

Where the amount of a monetary Jackpot prize is not more than $3,000 that 

Jackpot may (but is not required to) be paid through a transfer by the use of 

Centralised Cash Control Equipment (CCCE) to credit on the winning 

Participating SAGM. Where that occurs, the Hotel will be deemed to have 

advanced to Maxgaming an amount equal to the amount of the Jackpot credited 

to the Participating SAGM as a result of the CCCE transfer, and also deemed to 

have been directed by Maxgaming to apply that advance by granting the 

associated credits on the Participating SAGM. The Hotel will then assume full 

responsibility for payment of the relevant credits. 

Where Jackpots are not paid through a transfer by the use of CCCE to credit on 

Participating SAGMs, including any CCCE jackpot transfer failures, Jackpot 

Prizes resulting from the Linked Jackpot Game are paid as follows subject to the 

Rules and the Act: 

� To claim a Jackpot: 

a) The Player must complete and sign a Statewide Link Prize Payment 

Form. 

b) The Hotel must sign the acknowledgment on the Statewide Link Prize 

Payment Form. 

c) The Statewide Link Prize Payment Form signed by the Player and 

Hotel must be submitted to Maxgaming at Central Operations for 

verification. 

� Maxgaming will then verify the integrity of the Linked Jackpot System 

infrastructure and the winning Participating SAGM at the time of the 

jackpot win, the entitlement of the Player to the Jackpot and the amount of 

the Jackpot. 

In the case of discrepancy of Jackpot Values between Jackpot Signage 

displays at the hotel, or between a Jackpot Signage display at the hotel 

and Central Operations, whether or not occurring as a result of a sign 

malfunction, the amount recorded by Central Operations will be the 

correct Jackpot Value. 

� Once the entitlement to the Jackpot and the amount of the Jackpot are 

verified, the Jackpot Value will be paid by Maxgaming through the Hotel 

as Maxgaming’s payment agent, paying up to $2,000 in cash and drawing 

and issuing a cheque in the name of the Player for the balance within 24 

hours (on Business days Monday to Friday) or 72 Hours on non Business 

days (Saturday, Sunday and Public Holidays) of Maxgaming, through



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Central Operations, acknowledging and verifying the entitlement to, and 

amount of, the Jackpot. 

� Any cheques issued in payment of a Jackpot prize will be crossed and 

marked “Not Negotiable” and payable to “Account Payee Only” and will be 

drawn in favour of the Player. 

The payment of prizes to Players known to be under legal incapacity or disability 

or those Players who are known to have died before receiving any or all of a 

particular prize is subject to, and will be made in accordance with, the laws of 

New South Wales. 

Subject to the Rules and the Act, personal anonymity will be respected at the 

Player’s request made on the Statewide Link Prize Payment Form at the time the 

win is processed. The Player acknowledges that Maxgaming or the Hotel may 

publish, or cause to be published, the name of the Hotel and / or geographic 

location at which the prize was won and the amount of the prize. A Player may at 

any time revoke a request for anonymity. 

6.2 Payment of Non-Monetary Jackpot Prizes 

On occasion approved non-monetary Jackpot Prizes may be offered, and may be 

for a set dollar amount. When jackpot prizes are for a set dollar amount the 

current Jackpot Value may not necessarily be displayed in dollars. The dollar 

amount and terms and conditions of a non-monetary prize must be displayed in 

Jackpot Signage assigned to the Participating SAGMs. The winning Player may 

elect to take the non-monetary prize or the equivalent amount in cash. 

The procedure for claiming non-monetary prizes is the same for cash jackpot 

prizes which have not been paid through the use of CCCE (as described above) 

plus the delivery of the non-monetary prize, which will be organised by the Hotel’s 

Representative and Maxgaming. 

6.3 Termination of Non-Monetary Jackpots 

Upon termination of a non-monetary Jackpot, any accumulated progressive 

jackpot amounts and the non-monetary jackpot prize payment balance shall be 

disposed of as approved by the Regulator. 

7.0 Dispersal of Jackpot Contributions 

Inter-Hotel Jackpot decommissioned 

If an Inter-Hotel Jackpot is decommissioned by Maxgaming from a Hotel, 

Maxgaming makes no allowances or payments to anyone in respect of any 

Accumulated Progressive Jackpot Amounts in the Jackpot Pool. 

If an Inter-Hotel Jackpot is decommissioned at Central Operations, subject to 

approval by the Regulator, Maxgaming will credit the amount of the Accumulated 

Progressive Jackpot Amounts towards the amount available for payment by way 

of jackpots in another Inter-Hotel Jackpot in the Linked Jackpot Game, or another 

Inter-Hotel Jackpot operating in the majority of participating hotels, or as 

otherwise directed by the Regulator. 

Intra-Hotel Jackpot Decommissioned



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The hotel will dispose of any Accumulated Progressive Jackpot Amounts for 

Intra-Hotel Jackpots in accordance with Clause 71 Disposal of authorised 

progressive gaming machines or systems, Division 2, Part 5 of the Gaming 

Machine Regulation 2002. 

8.0 False Wins and Unclaimed Jackpot Prizes 

False wins 

9.0 Breach of Rules 

If Maxgaming determines that a Jackpot win arose from an unintended 

consequence or malfunction of the Linked Jackpot System, Linked Jackpot Game 

or a Participating SAGM, or there is a programming error, or there was an 

apparent win by a person in circumstances where Maxgaming is not required to 

make payment in accordance with clause 5 and 5.1 of these Rules, the Player or 

person claiming the prize is not entitled to receive payment and Maxgaming is not 

liable to pay the prize. Instead Maxgaming shall, subject to approval by the 

Regulator, make the amount of the Jackpot available for payment of future 

jackpots in the Linked Jackpot Game or as otherwise approved by the Regulator. 

Unclaimed Jackpot Prizes 

10.0 Dispute Resolution 

A cheque for a Jackpot that is not presented for payment within 12 months of the 

date of the relevant win may be cancelled. On cancellation of the cheque, the 

Player, and anyone claiming under or through the Player, loses all entitlements to 

that prize and, where the original cheque was drawn by the Hotel, the Hotel must 

refund to Maxgaming the amount of the prize. 

Neither Maxgaming nor the Hotel will then be under any further obligation to pay 

the amount of the prize. Instead, subject to Maxgaming receiving any relevant 

refund from the Hotel, Maxgaming must dispose of the money as directed by the 

Regulator. 

If a Player does not comply with the Rules that Player is not entitled to payment 

of any Jackpot. 

Any dispute in relation to a Linked Jackpot Game must be brought to the 

attention of the Hotel’s authorised representative. The Hotel’s authorised 

representative may then bring it to the attention of Maxgaming at Central 

Operations. Nothing said, written or done by a Hotel or its Authorised 

Representative constitutes an admission by, or is binding on, Maxgaming.



11.0 Limitation of Liability 

Page 13 of 14 


Maxgaming and the Hotel are neither partners nor joint venturers, and neither 

has or accepts any liability on behalf of the other. 

Maxgaming, and not the Hotel, is responsible and liable for the payment of 

Jackpots won in accordance with these Rules and the Act. 

The Hotel, and not Maxgaming, is responsible and liable for the payment (subject 

to the Act, the Rules and any relevant terms and conditions), of any intra hotel 

jackpots and prizes in the Base Game, including payment of all prizes which 

result from the operation of the Base Game and any intra hotel jackpots. 

In this clause 11, Non-excludable Condition means an implied condition or 

warranty, the exclusion of which from a contract with a ‘consumer’ (as defined in 

the Trade Practices Act (Cth) 1974) would contravene a statute or cause part or 

all of the clause excluding that implied condition or warranty to be void. 

Except in relation to a Non-excludable Condition: 

� neither Maxgaming nor its officers, employees, representatives and 

contractors are liable for any consequential loss or damage, indirect loss 

or damage or loss of profits sustained by any Player or other person in 

connection with the Linked Jackpot System or a Linked Jackpot Game or 

Base Games or any intra hotel jackpots, even (without limiting the 

foregoing) where that loss or damage results from negligence or from a 

hardware or software defect or error. This applies even if there was prior 

knowledge that the loss or damage was possible or the loss or damage 

was otherwise foreseeable and also applies to exclude all liability for loss 

or damage suffered as a result of claims by any third person. The liability 

of Maxgaming to any Player or other third person (other than its liability for 

Jackpots to which a Player is entitled in accordance with these Rules) is 

limited in any case to the amount of a single credit bet on a Participating 

SAGM; 

� any conditions, terms or warranties which would otherwise be implied into 

this agreement (whether by statute or otherwise) are expressly excluded. 

For the avoidance of doubt, this does not prevent the Hotel applying and 

relying on terms and conditions which the Hotel may lawfully impose in 

relation to the Base Game and any intra hotel jackpots. 

Maxgaming’s liability to Players and any other person for any breach of a Nonexcludable 

Condition is limited to the maximum extent permitted under the 

relevant statute, including: 

� in the case of goods, to any one or more of the following (at the option of 

Maxgaming), replacing the goods or supplying equivalent goods, repairing 

the goods, paying the cost of replacing the goods or supplying equivalent 

goods or paying the cost of repairing the goods; and 

� in the case of services, to any one or more of the following (at the option 

of Maxgaming), supplying the services again or paying the cost of 

supplying the services again. 

Without limiting the generality of the above if Maxgaming, or the Hotel in its own 

right or on behalf of Maxgaming, in good faith pays or awards a prize in 

connection with the Linked Jackpot System or a Linked Jackpot Game to 

someone who appears to be the prize-winner (or their duly authorised 

representative) then to the maximum extent permitted by law that payment or



Page 14 of 14 


award fully discharges Maxgaming and the Hotel (as the case may be) from all 

liability to the prize-winner, and to any person claiming under or through that 

prize-winner, in relation to that prize.

MJ029-1 Hotel Mystery Generic Rules - maxgaming nsw

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