CONFIGURING TALKSWITCH FOR CBEYOND SERVICE

TALKSWITCH TECH NOTE
CONFIGURING TALKSWITCH FOR CBEYOND SERVICE
CONFIGURING
TALKSWITCH FOR
CBEYOND SERVICE
CT.TS005.004602
Before proceeding, we recommend that you follow the steps outlined in the Start Guide
included with your TalkSwitch 48-CVA unit. Also ensure you have the configuration
parameters for setting up service with the Cbeyond network.
Step 1: With the TalkSwitch configuration software already installed, open the software
and connect to your TalkSwitch unit. On the System Information -> IP Configuration
page, set the System IP to Use the following IP and DNS information. Enter either the IP
address provided to you by your provider or the IP address assigned to you by the network
administrator. Under the Public Wan IP Address section, set the type value to static and
enter the same IP address that is currently set for the System IP (Box 1).
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CONFIGURING TALKSWITCH FOR CBEYOND SERVICE
Step 2: Proceed to System Information -> VoIP Configuration and fill in the fields
with the information provided by Cbeyond for your account. These include:
a) Service Provider Name: Cbeyond
b) Proxy Server Name: sipconnect.xxx0.cbeyond.net
c) Registrar Server Name: sipconnect.xxx0.cbeyond.net
Where xxx = atl for Atlanta, dal for Dallas, den for Denver, etc. The value for
xxx will be provided by Cbeyond.
d) Outbound Proxy: leave empty
e) Realm/Domain: sipconnect.xxx0.cbeyond.net
Where xxx = atl for Atlanta, dal for Dallas, den for Denver, etc. The value for
xxx will be provided by Cbeyond.
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CONFIGURING TALKSWITCH FOR CBEYOND SERVICE
Step 3: Proceed to the System Information -> VoIP Numbers page. Select a VoIP
Numbers tab and check the Activate VoIP Number box, then click on the Service Provider
Profile button. Enter the Phone Number, User/Account and Password information for
your accounts.
a) Phone Number: Enter your 10 digit Cbeyond number — Area code, then Number.
Do not enter a Country Code (calls will not work if a Country Code is entered).
b) User/Account: Enter exactly as provided in the Cbeyond Install Profile. This
should be your 10 digit phone number.
c) Password: Enter exactly as provided in the Cbeyond Install Profile.
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CONFIGURING TALKSWITCH FOR CBEYOND SERVICE
Step 4: Proceed to the System Information -> Line Hunt Groups page. Select a Hunt
Group to use for accessing Cbeyond service and ensure Line Type is set to Cbeyond VoIP
Numbers. In this example, Hunt Group 88 is configured to access all available VoIP lines.
For convenience, you can assign a name to the selected Line Hunt Group (e.g. Cbeyond).
Step 5: Save settings to TalkSwitch by selecting File from the menu and then Save to
TalkSwitch.
Ensure you configure the TalkSwitch Call Handling parameters to handle inbound VoIP
calls. See the TalkSwitch VoIP Configuration Guide for more information on configuring
VoIP Numbers for inbound calls. Be sure to Save to TalkSwitch after making changes.
Step 6: Ensure you have your firewall ports properly mapped to TalkSwitch. In order to
support VoIP calls through a router or firewall, the firewall needs to be configured to allow
VoIP traffic through certain ports. The ports required open by TalkSwitch are as follows:
Port
Type
5060 UDP (Map to IP address of TalkSwitch acting as Local Proxy
— usually Unit ID 1)
6000 – 6006 UDP (Map to IP address of TalkSwitch Unit ID 1)
6010 – 6016 UDP (Map to IP address of TalkSwitch Unit ID 2)
6020 – 6026 UDP (Map to IP address of TalkSwitch Unit ID 3)
6030 – 6036 UDP (Map to IP address of TalkSwitch Unit ID 4)
For additional information on configuring port forwarding for your router, please visit:
http://www.portforward.com/routers.htm
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CONFIGURING TALKSWITCH FOR CBEYOND SERVICE
Step 7: Confirm that your Cbeyond VoIP Number(s) have registered. Go to the System
Information -> VoIP Numbers menu and select a Cbeyond number tab. At the bottom
of the page, click on the View Registration Status button. The Registration Status window
will open, showing the registration status for each Cbeyond ID number.
Note: If the status shows a “Not Registered” result (e.g. client ID 333-1234567 below),
then there is a problem with the configuration or connection to the network. If so,
double-check that all information entered in Steps 1–6 is correct. For additional help,
refer to the Internet Telephony Service Provider Troubleshooting Guide included in your
TalkSwitch configuration (typically at START -> Programs -> TalkSwitch 3.24 ->
Documentation -> Quick Guides).
About TalkSwitch
TalkSwitch® is dedicated to providing small
and multi-location businesses with innovative
telecommunications solutions. Since 1990,
TalkSwitch has delivered rich features, high
functionality and unbeatable value. Ideal for
businesses with up to 32 telephone users per
office, TalkSwitch systems provide users with
options to connect to both the traditional
telephone network (PSTN) and Voice over IP
(VoIP) networks. TalkSwitch is headquartered
in Ottawa, Canada. For more information, visit
us at www.talkswitch.com, or call us toll free
in North America at 1.888.332.9322. In all
other markets call +1.613.725.2980.
Step 8: Place a test call by first dialing the hunt group programmed for Cbeyond.
In this example it’s 88. Next, dial a phone number to confirm the system is properly
configured.
© TalkSwitch 2006
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