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even though we had very little money.<br />

Five dollars bought us a hundred clicks—every day. From a<br />

marketing point of view this was not very signicant, but <strong>for</strong><br />

learning it was priceless. Every single day we were able to measure<br />

our product’s per<strong>for</strong>mance with a brand new set of customers. Also,<br />

each time we revised the product, we got a brand new report card<br />

on how we were doing the very next day.<br />

For example, one day we would debut a new marketing message<br />

aimed at rst-time customers. The next day we might change the<br />

way new customers were initiated into the product. Other days, we<br />

would add new features, x bugs, roll out a new visual design, or<br />

try a new layout <strong>for</strong> our website. Every time, we told ourselves we<br />

were making the product better, but that subjective condence was<br />

put to the acid test of real numbers.<br />

Day in and day out we were per<strong>for</strong>ming random trials. Each day<br />

was a new experiment. Each day’s customers were independent of<br />

those of the day be<strong>for</strong>e. Most important, even though our gross<br />

numbers were growing, it became clear that our funnel metrics<br />

were not changing.<br />

Here is a graph from one of IMVU’s early board meetings:

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