Nebraska Natural Gas Customer Handbook - Black Hills Energy

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14 Natural Gas Meter (continued) Self-read Customers If you are set up as a self-read customer, we will send you a letter each month, in a separate mailing from your bill, reminding you how and when to read your natural gas meter. If your meter is inside and you are set up as a self-read customer, please make sure your window card is up on the days scheduled. You may also call in your read to our easy-to-use automated customer service line at 888-890-5554 or use the secure online entry at www.blackhillsenergy.com. If we do not receive a company or customer monthly meter read, we will estimate your bill based on usage history, weather and other factors. When an actual reading is obtained, we’ll then adjust your bill to show actual usage. Farm Taps If you are a “farm tap” customer, it means that the interstate pipeline has agreed to provide you with natural gas from a pipeline that runs on or near your property. Black Hills Energy does not own this pipeline or the line from the interstate pipeline to your premises or out buildings. Black Hills Energy has agreed by contract with a supplier to perform services on farm taps, including an annual meter reading and a refill of the product that gives natural gas its distinctive odor. Unlike most natural gas customers who are served on our distribution system, farm tap customers are responsible for the safety and condition of the fuel line running from the meter to their facilities. If there are leaks in your fuel line, significant safety issues could be created. For this reason, it is extremely important for you to be aware of the location and condition of your fuel line and provide regular meter readings. We require farm-tap customers to read their own meters each month. If we don’t receive your meter read for two consecutive months, a Black Hills Energy employee may be sent to read your meter. Like other self-read customers, you will receive a letter from us each month, in a separate mailing from your bill, telling you how and when to read your meter. Call in your monthly meter reading to our customer service center at 888-890-5554 or enter your meter reading at www.blackhillsenergy.com.
Avoiding a Service Disconnection Late payment charges Bills not paid by the due date will be subject to a late payment fee. (If you are experiencing financial difficulties, please see page 6 on ways to manage your bill.) If you cannot pay on time, please call us immediately. We want to help eligible customers schedule a payment arrangement or clear up concerns rather than be forced to interrupt your service. If payment is going to be delayed, we need to know that right away, too. If extended travel takes you away from home, please pay in advance or call us to arrange for your bill to be forwarded or sent to someone you designate as responsible for prompt payment. To Receive Help Contact Black Hills Energy at 888-890-5554 to discuss your circumstances, establish a payment agreement and make an initial, partial payment. If necessary, a Black Hills Energy customer service associate can provide information on applying for financial assistance from outside sources. If you do not pay your bill or make payment arrangements, we will notify you that your service will be disconnected on a specified date. If being disconnected would present a danger to the health of any permanent resident of the premises, please let us know immediately. Contact the following service agencies to see if you qualify for assistance from Black Hills Cares: Antelope County Tilden Dept. of Soc. Services *211 501 Main Street Neligh, NE 68756 Salvation Army HeatShare Norfolk: 402-379-4663 Burt County Craig, Oakland, Tekamah Dept. of Soc. Services *211 111 North 13th Street Tekamah, NE 68061 Salvation Army HeatShare Omaha: 402-898-5885 Butler County David City, Garrison, Rising City, Ulysses Dept. of Soc. Services *211 824 9th Street David City, NE 68632 Salvation Army HeatShare Omaha: 402-898-5885 Cass County Avoca, Eagle, Elmwood, Greenwood, Louisville, Manley, Murdock, Murray, Mynard, Plattsmouth, Weeping Water Dept. of Soc. Services *211 546 Avenue A Plattsmouth, NE 68048 Salvation Army HeatShare Omaha: 402-898-5885 Colfax County Schuyler Dept. of Soc. Services *211 2365 39th Avenue Columbus, NE 68601 Salvation Army HeatShare Omaha: 402-898-5885 Cuming County Bancroft, Beemer, West Point Dept. of Soc. Services *211 200 South Lincoln West Point, NE 68788 Salvation Army HeatShare Omaha: 402-898-5885 Dakota County Homer, Jackson, Winnebago Dept. of Soc. Services *211 1601 Broadway Dakota City, NE 68731 Salvation Army HeatShare Omaha: 402-898-5885 Dixon County Emerson Dept. of Soc. Services *211 1601 Broadway Dakota City, NE 68731 Salvation Army HeatShare Omaha: 402-898-5885 Dodge County Fontenelle, Hooper, Nickerson, North Bend, Scribner, Uehling Continued on next page 15
Page 1 and 2: Nebraska Natural Gas Customer Handb
Page 3 and 4: Table of Contents Key Contacts ....
Page 5 and 6: Websites Black Hills Energy .......
Page 7 and 8: My Payment Options CheckLINE® This
Page 9 and 10: Reading My Bill 1 Identify Your Bal
Page 11 and 12: Reduce Energy Use to Save Money Ene
Page 13: Natural Gas Meter Automated Meter R
Page 17 and 18: Salvation Army HeatShare Omaha: 402
Page 19 and 20: My Service Guard Appliance Repair S
Page 21 and 22: Corrugated Stainless Steal Tubing D
Page 23 and 24: We recommend that customers with na

Nebraska Natural Gas Customer Handbook - Black Hills Energy

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