Nebraska Natural Gas Customer Handbook - Black Hills Energy
Nebraska Natural Gas Customer Handbook - Black Hills Energy
Nebraska Natural Gas Customer Handbook - Black Hills Energy
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Avoiding a Service Disconnection<br />
Late payment charges<br />
Bills not paid by the due date will be subject to a late payment<br />
fee. (If you are experiencing financial difficulties, please see<br />
page 6 on ways to manage your bill.)<br />
If you cannot pay on time, please call us immediately. We want<br />
to help eligible customers schedule a payment arrangement<br />
or clear up concerns rather than be forced to interrupt your<br />
service. If payment is going to be delayed, we need to know<br />
that right away, too. If extended travel takes you away from<br />
home, please pay in advance or call us to arrange for your bill<br />
to be forwarded or sent to someone you designate as responsible<br />
for prompt payment.<br />
To Receive Help<br />
Contact <strong>Black</strong> <strong>Hills</strong> <strong>Energy</strong> at 888-890-5554 to discuss your<br />
circumstances, establish a payment agreement and make an<br />
initial, partial payment. If necessary, a <strong>Black</strong> <strong>Hills</strong> <strong>Energy</strong><br />
customer service associate can provide information on applying<br />
for financial assistance from outside sources. If you do not pay<br />
your bill or make payment arrangements, we will notify you<br />
that your service will be disconnected on a specified date. If<br />
being disconnected would present a danger to the health of<br />
any permanent resident of the premises, please let us<br />
know immediately.<br />
Contact the following service agencies to see if you qualify<br />
for assistance from <strong>Black</strong> <strong>Hills</strong> Cares:<br />
Antelope County<br />
Tilden<br />
Dept. of Soc. Services<br />
*211<br />
501 Main Street<br />
Neligh, NE 68756<br />
Salvation Army<br />
HeatShare<br />
Norfolk: 402-379-4663<br />
Burt County<br />
Craig, Oakland, Tekamah<br />
Dept. of Soc. Services<br />
*211<br />
111 North 13th Street<br />
Tekamah, NE 68061<br />
Salvation Army<br />
HeatShare<br />
Omaha: 402-898-5885<br />
Butler County<br />
David City, Garrison,<br />
Rising City, Ulysses<br />
Dept. of Soc. Services<br />
*211<br />
824 9th Street<br />
David City, NE 68632<br />
Salvation Army<br />
HeatShare<br />
Omaha: 402-898-5885<br />
Cass County<br />
Avoca, Eagle, Elmwood,<br />
Greenwood,<br />
Louisville, Manley,<br />
Murdock,<br />
Murray, Mynard,<br />
Plattsmouth,<br />
Weeping Water<br />
Dept. of Soc. Services<br />
*211<br />
546 Avenue A<br />
Plattsmouth, NE 68048<br />
Salvation Army<br />
HeatShare<br />
Omaha: 402-898-5885<br />
Colfax County<br />
Schuyler<br />
Dept. of Soc. Services<br />
*211<br />
2365 39th Avenue<br />
Columbus, NE 68601<br />
Salvation Army<br />
HeatShare<br />
Omaha: 402-898-5885<br />
Cuming County<br />
Bancroft, Beemer, West<br />
Point<br />
Dept. of Soc. Services<br />
*211<br />
200 South Lincoln<br />
West Point, NE 68788<br />
Salvation Army<br />
HeatShare<br />
Omaha: 402-898-5885<br />
Dakota County<br />
Homer, Jackson,<br />
Winnebago<br />
Dept. of Soc. Services<br />
*211<br />
1601 Broadway<br />
Dakota City, NE 68731<br />
Salvation Army<br />
HeatShare<br />
Omaha: 402-898-5885<br />
Dixon County<br />
Emerson<br />
Dept. of Soc. Services *211<br />
1601 Broadway<br />
Dakota City, NE 68731<br />
Salvation Army<br />
HeatShare<br />
Omaha: 402-898-5885<br />
Dodge County<br />
Fontenelle, Hooper,<br />
Nickerson, North Bend,<br />
Scribner, Uehling<br />
Continued on next page<br />
15