Technical Assistance - TAU - National Treasury

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12 Case Studies of The National Treasury’s Technical Assistance Unit Chapter 2: GovernanCe & administration Cluster The TAU also provided support to the planning process in order to prepare the nine Provincial Business Plans for the centres. These business plans now enable the GCIS to engage government departments with authority in order to bring them on board with the programmes. They aim to ensure that the momentum and continuity of the rollout of the centres is maintained, based on a sound approach. The plans focus on the nature of the rollout to 2014, outlining various elements of the programme, including infrastructure and government services. The clarity of roles in the business plans has also improved communication between stakeholders, such as the Thusong Service Centre managers–provincial, as well as local government. TAU Achievements Nebo Legoabe, Deputy Chief Executive Officer, Provincial and Local Liaison, GCIS, remarks: “The situational analysis provided an excellent footing for the preparation of the National Business Plan, as it gave the TAU an insight into the programme and its challenges. The TAU was then willing to assist with the Provincial Business Plans, which was a wonderful help. The greatest thing to emerge from the process was not only proper alignment between the Provincial and National Business Plans, but also better integration between the provinces. The business plans are very comprehensive documents and gave the GCIS the confidence and authority with which to engage [and mobilise] stakeholders. This process also facilitated buy-in from member departments.” Impressed with the support and assistance provided by the TAU, Ms Legoabe added: “The role of the TAU is that of an enabler and in the process they are able to build confidence in the client. With this new-found confidence, one is then able to proceed with the project armed with courage.” Fact Sheet • Projects time frame: Sept 2005 to July 2009 • Location: Pretoria and the nine provinces • Sectoral focus: Access Strategy, Batho Pele • Client departments: GCIS, Universal Service and Access Agency of South Africa, Department of Social Development (DSD), South African Social Security Agency (SASSA), Department of Provincial and Local Government (DPLG), South African Local Government Association (SALGA), Home Affairs, Department of Trade and Industry. TECHNICAL ASSISTANCE | A Vehicle For Improving Government’s Performance
Case Studies of The National Treasury’s Technical Assistance Unit 13 2.3 Integrated Coastal Management: Leadership and Management Development Background The Integrated Coastal Management (ICM) Chief Directorate, within the branch of Marine and Coastal Management, of the Department of Environmental Affairs and Tourism (DEAT), was es tablished in 2006. It comprises five sub-directorates, tasked with the following: • Coastal planning and monitoring, which includes off-road vehicle control; • Estuarine and Marine Protected Areas Management; • Marine Aquaculture; • Coastal and Marine Pollution Management; and • Regulation of non-consumptive activities, such as boat-based whale watching and white shark cage diving. In 2006, the former Chief Director of the ICM, Dr. Naomi Mdzeke, identified critical skills shortages within the newly created Chief Directorate. As part of her commitment to capacity building, she contacted the TAU in order to address these gaps and the TAU initiated support in August 2006. Discussion Initially, support was only provided to Dr Mdzeke in the form of leadership coaching sessions, focusing on the development of self-awareness and leadership skills. However, after the initial coaching sessions (pre-diagnostic), it was realised that the ICM team would also benefit from capacity-building support, thus support was extended to the whole ICM management team, and to each sub-directorate, where relevant. In providing this support, the TAU provided a Gestalt-inspired approach. The theory of Gestalt acknowledges the person as a whole, including physical, psychological, intellectual, emotional, interpersonal and spiritual experiences. This approach also includes the relationship between the individual and the collective, which enables the TA to create meaningful conceptual frameworks that will support the intervention. The Gestalt approach helps to identify underlying problems and helps the client to resolve and then move beyond them. TECHNICAL ASSISTANCE | A Vehicle For Improving Government’s Performance
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