West Tamar Council Direct Debit Request

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Direct Debit Request ABN 21 731 249 084 DIRECT DEBIT REQUEST SERVICE AGREEMENT OUR AIM In an effort to make the payment of rates & charges easier and more convenient for all ratepayers, the West Tamar Council now offers direct debit in addition to its other payment methods. WHAT IS DIRECT DEBIT? Direct Debit is the electronic transfer of funds from your bank account to pay your rates accounts automatically. OUR COMMITMENT TO YOU This document outlines our service commitment to you, in respect of the Direct Debit request arrangements made with the West Tamar Council. It sets out your rights, our commitment to you and your responsibilities to us, together with where you should go for assistance. Intitial Terms of the Arrangement In the terms of the Direct Debit Request arrangement made between the West Tamar Council and you, council undertake to periodically debit your nominated account for the agreed amount of your rates. It is a condition of the arrangement that the council’s financial institution will accept a direct debit from your nominated account. Drawing Arrangements If any drawing under this arrangement falls due on a non-business day, it will be debited from your account on the next business day following the scheduled drawing date. Council will give you at least 14 days notice in writing when changes to the intial terms of the arrangement are made. If you wish to discuss any changes to the intitial terms you can contact the Rates Office by phone 03 6383 6370, in person at Beaconsfield Office, West St Beaconsfield, or Riverside Office Eden St, Riverside during business hours 8am to 5pm Monday to Friday , or via email wtc@wtc.tas.gov.au. The first time that your debit is returned or dishonoured by your financial institution you will be contacted regarding either a redraw of the amount or payment by cash. Council will recover any transaction fees payable in respect to any dishonoured payments from you. The second time this occurs, your arrangement will be terminated and you will need to contact council regarding the payment of the balance of your rates. THE BENEFITS FOR YOU DIRECT DEBIT SAVES YOU TIME AND MONEY! No cheques; No postage; No phone calls; and No queuing to pay your account IT’S AUTOMATIC – COUNCIL DOES THE WORK FOR YOU! Direct debit does not mean that you lose your right to query a bill, either before or after a payment. YOUR RIGHTS Your payments will apply to brought forward arrears and the current financial year amounts. It should be noted that, as per legislation, all payments will be credited to any interest already accrued, and rates arrears first. The option to pay rates by one full instalment by the due date will be subject to a 1.5% discount. WTC588379 Version 6 2/3 25/06/2009
Direct Debit Request If you would like to make any changes to the direct debit arrangement (7 working days notice is required) you have made with the West Tamar Council, it is important that you contact council (not your bank) to ask whether a change can be made to; • Altering the schedule; • Stopping an individual debit; • Cancelling the direct debit completely; • Suspending the direct debit; or • Deferring the drawing Council will attempt to accommodate each reasonable request, but you should note that it is not bound to agree to a change in the agreement. Should you wish to cancel the arrangement, please contact council first so that alternative arrangements may be made. YOUR COMMITMENT TO US Please be aware that Direct Debiting through BECS (bulk electronic clearing system) may not be available on all accounts. You should check: (a) with your financial institution whether direct debiting is available from your account. (b) Your account details which you have provided to us are correct by checking them against a recent account statement from your financial institution; and (c) With your financial institution before completing the direct debit request if you have any queries about how to complete the direct debit request. It is your responsibility to ensure that: • On the drawing date there is sufficient funds in the nominated account; and • You advise council if the nominated account is transferred or closed (whether or not this constitutes a breach of the arrangement). ENQUIRIES It would be appreciated if you could direct all enquires to council, rather than your financial institution, and these should be made at least 7 working days prior to the next scheduled drawing date. All communications should include your property address. All personal customer information held by council will be kept confidential except that information provided to our financial institution to initiate the drawing from your nominated account. DISPUTES If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with council. If we are unable to satisfy your query, you may then contact your financial institution. You will receive a refund for the drawing if council cannot substaniate the reason for the drawing. Note: Your financial institution will ask you to contact council to resolve your disputed drawing prior to involving them. INTEREST CHARGES If your arrangement to pay by direct debit includes brought forward arrears, interest will apply on these amounts. As is the case with normal council instalments, if you are in default of any of the terms of your agreement with the council, the full amount of rates and charges outstanding at the time of the default will become due and payable immediately. Interest will apply and accrue at a daily rate according to Section 128(1)(b) of the Local Government Act 1993, to any amounts outstanding until payment in full. If you have any queries regarding the information provided in this agreement please contact the Rates Office at the West Tamar Council by phone 03 6383 6370, in person at Beaconsfield Office, West St Beaconsfield, or Riverside Office Eden St, Riverside during business hours 8am to 5pm Monday to Friday , or via email wtc@wtc.tas.gov.au. WTC588379 Version 6 3/3 25/06/2009
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West Tamar Council Direct Debit Request

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