West Tamar Council Direct Debit Request

Direct Debit Request
West Tamar Council Direct Debit Request
ABN 21 731 249 084
Customer's Authority
I/We [Name of Customer(s) giving the DDR]
Surname
Given Names
Surname
Given Names
authorise West Tamar Council (User ID320788) to arrange for funds to be debited from my/our account at the financial institution
identified below through the Bulk Electronic Clearing System. This authorisation is to remain in force in accordance with the terms
and conditions described in the Direct Debit Request Service Agreement and any further instructions provided below.
Please Direct Debit from my/our account as per below:
Financial Institution
Account Name(s) (eg. J & J Smith)
BSB Number
-
Account Number
Note: Direct Debiting may not be available on the full range of accounts. If unsure, please refer to your financial
institution for further information.
Payment Details
Property Address
Customer Reference Number
Phone Number
Frequency of Payment
I / we request that you debit my/our account in accordance with our agreement and subject to one or more of the
following conditions;-
One payment of rates in full on due date
Preferred payment (please tick)
Four instalments of rates on due dates
Advance payments against the rates instalment
Advance payments are credited to your rates instalment. Choose your preference:
Monthly Amount $ debited on 15th each month
Fortnightly Amount $ debited on Thursday
Weekly Amount $ debited on Thursday
I wish these payments to commence on / /
This agreement will continue each financial year until terminated by you or West Tamar Council.
Any change to this arrangement requires 7 WORKING DAYS NOTICE.
Signature(s)
Signature
Date
Signature
Date
If debited from a joint account, both signatures are required
BY SIGNING THIS FORM I/WE ACKNOWLEDGE THAT I/WE HAVE READ CAREFULLY AND UNDERSTAND
AND ACCEPT THE CONDITIONS REFERRED TO IN THE WEST TAMAR COUNCIL DIRECT DEBIT REQUEST
SERVICE AGREEMENT TO WHICH THIS APPLICATION IS ATTACHED
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Direct Debit Request
ABN 21 731 249 084
DIRECT DEBIT REQUEST SERVICE AGREEMENT
OUR AIM
In an effort to make the payment of rates & charges easier and more convenient for all ratepayers, the West Tamar
Council now offers direct debit in addition to its other payment methods.
WHAT IS DIRECT DEBIT?
Direct Debit is the electronic transfer of funds from your bank account to pay your rates accounts
automatically.
OUR COMMITMENT TO YOU
This document outlines our service commitment to you, in respect of the Direct Debit request
arrangements made with the West Tamar Council. It sets out your rights, our commitment to you and
your responsibilities to us, together with where you should go for assistance.
Intitial Terms of the Arrangement
In the terms of the Direct Debit Request arrangement made between the West Tamar Council and you,
council undertake to periodically debit your nominated account for the agreed amount of your rates. It is
a condition of the arrangement that the council’s financial institution will accept a direct debit from your
nominated account.
Drawing Arrangements
If any drawing under this arrangement falls due on a non-business day, it will be debited from your
account on the next business day following the scheduled drawing date.
Council will give you at least 14 days notice in writing when changes to the intial terms of the
arrangement are made.
If you wish to discuss any changes to the intitial terms you can contact the Rates Office by phone 03
6383 6370, in person at Beaconsfield Office, West St Beaconsfield, or Riverside Office Eden St,
Riverside during business hours 8am to 5pm Monday to Friday , or via email wtc@wtc.tas.gov.au.
The first time that your debit is returned or dishonoured by your financial institution you will be contacted
regarding either a redraw of the amount or payment by cash. Council will recover any transaction fees
payable in respect to any dishonoured payments from you. The second time this occurs, your
arrangement will be terminated and you will need to contact council regarding the payment of the
balance of your rates.
THE BENEFITS FOR YOU
DIRECT DEBIT SAVES YOU TIME AND MONEY!
No cheques;
No postage;
No phone calls; and
No queuing to pay your account
IT’S AUTOMATIC – COUNCIL DOES THE WORK FOR YOU!
Direct debit does not mean that you lose your right to query a bill, either before or after a payment.
YOUR RIGHTS
Your payments will apply to brought forward arrears and the current financial year amounts.
It should be noted that, as per legislation, all payments will be credited to any interest already accrued,
and rates arrears first.
The option to pay rates by one full instalment by the due date will be subject to a 1.5% discount.
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Direct Debit Request
If you would like to make any changes to the direct debit arrangement (7 working days notice is required)
you have made with the West Tamar Council, it is important that you contact council (not your bank) to
ask whether a change can be made to;
• Altering the schedule;
• Stopping an individual debit;
• Cancelling the direct debit completely;
• Suspending the direct debit; or
• Deferring the drawing
Council will attempt to accommodate each reasonable request, but you should note that it is not bound
to agree to a change in the agreement.
Should you wish to cancel the arrangement, please contact council first so that alternative arrangements
may be made.
YOUR COMMITMENT TO US
Please be aware that Direct Debiting through BECS (bulk electronic clearing system) may not be
available on all accounts. You should check:
(a) with your financial institution whether direct debiting is available from your account.
(b) Your account details which you have provided to us are correct by checking them against a
recent account statement from your financial institution; and
(c) With your financial institution before completing the direct debit request if you have any queries
about how to complete the direct debit request.
It is your responsibility to ensure that:
• On the drawing date there is sufficient funds in the nominated account; and
• You advise council if the nominated account is transferred or closed (whether or not this constitutes
a breach of the arrangement).
ENQUIRIES
It would be appreciated if you could direct all enquires to council, rather than your financial institution,
and these should be made at least 7 working days prior to the next scheduled drawing date. All
communications should include your property address.
All personal customer information held by council will be kept confidential except that information
provided to our financial institution to initiate the drawing from your nominated account.
DISPUTES
If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up
directly with council. If we are unable to satisfy your query, you may then contact your financial
institution.
You will receive a refund for the drawing if council cannot substaniate the reason for the drawing.
Note: Your financial institution will ask you to contact council to resolve your disputed drawing prior to
involving them.
INTEREST CHARGES
If your arrangement to pay by direct debit includes brought forward arrears, interest will apply on these
amounts.
As is the case with normal council instalments, if you are in default of any of the terms of your
agreement with the council, the full amount of rates and charges outstanding at the time of the default
will become due and payable immediately. Interest will apply and accrue at a daily rate according to
Section 128(1)(b) of the Local Government Act 1993, to any amounts outstanding until payment in full.
If you have any queries regarding the information provided in this agreement please contact the Rates
Office at the West Tamar Council by phone 03 6383 6370, in person at Beaconsfield Office, West St
Beaconsfield, or Riverside Office Eden St, Riverside during business hours 8am to 5pm Monday to
Friday , or via email wtc@wtc.tas.gov.au.
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