IRAQ WAR CLINICIAN GUIDE

Iraq War Clinician Guide 95 Appendix C
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CaseManagers for Combat Veterans: Each combat veteran will be assigned a case
manager, usually a social worker or nurse.
Roles and Functions of VHA Combat Veteran Case Managers
The principal role of VAMC Combat Veteran Case Managers is to provide ongoing
case management services to returning combat veterans and their families over tile
course of time VHA health care services are being provided.
Thecase Manager makes contact with the combat veteran prior to transfer of
health care from the MTF to provide hisher name and phone number and to
explain the case manager role.
The Case Manager makes similar contact with thc combat veteran's immediate
family and determines whether any family members will accompany the veteran.
(If family members will accompany the vctcron or visit during an inpatient stay, the
casemanager will help arrange lodging in a VHA Fisher House or in tile local
community.)
The Case Manager will work closely with the combat veteran's interdisciplinary
treatment tcam to assure good communication and treatment planning.
The Case Manager will ask the VHA provider to contact the combat veteran's DoD
provider at the MTF to discuss transfer of medical care.
. The VHA Case Manager will communicate and collaborateclosely with the VBA
Case Manager and will assist VBA in making contact with the veteran.
The Case Manager will make referrals to community agencies for senices not
provided by VA and will coordinateall the care and services provided to the
combat veteran by the VA and by non-VA agalcies from the initial point of contact
until the combat veeran no longcr requires services.
The CaseManager will identify mental liealth treatment nculs and readjustment
counseling needs and make referrals as appropriate to the VHA facility Mcntal
Health program andlor to the local Vet Center.
The Case Manager will communicate regularly with the MTF that referred the
veteran.
The Case Manager will actively participate in discharge planning if thc combat
veteran is admitted to the VHA facility, involving the vetcran and family and
kecping the MTF updated.
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DEPARTMENT OF VETERAhS AFFAIRS
\ATlOhAL CENTER FOR PTSD