November

More documents

Recommendations

Info

Issue 4 / 2012 Wintalyka Client Contribution to Service Delivery Planning Tim McGovern Why involve consumers ? Actively involving consumers and engaging communities can help community organisations to develop, implement, and evaluate their strategies and food service programs. Specifically, the advantages of consumer and community participation can include: For the organisation itself – • Involving consumers and engaging communities with diverse backgrounds representing local needs or the needs of key target groups; •Obtaining convergence between what the organisation’s food service program provides and what consumers in the communities want; • Having a stronger relevant and marketed presence in the community and a greater chance of meeting the various HACC eligible client needs; • Embedding enablement principles in consumer and/or community participation policies; •More consumer/community-relevant service delivery in ways that matter to consumers/ communities; • Enhancing quality improvement in relation to development, implementation, and evaluating programs; For the organisation’s membership and/or users of service and supporting agencies: • A better understanding of clients; • Increased responsiveness to consumer/community needs and issues. Levels of Participation Consumers and community members can participate at many levels throughout an organisation and do so e.g. through community service management committee structures. As illustrated in the table below, strategies for involving consumers and the community are given for each level of participation. Within the ladder of participation, a numeric score is attached to each level so that organisations can use this to easily describe the levels of their own activities. Higher degrees of participation do not necessarily denote more highly valued levels of participation. For example, in some instances, consulting with consumers and the community (Level 2) may be the most appropriate method of participation, depending on the organisational goals. However in the light of embedding enablement principles into community organisations and the introduction of individual client directed care packages for people with disability, other levels of community/client involvement may be worth consideration. We must also consider Consumer Directed Care (CDC) which is a way of delivering services that allows consumers and their carers to have greater control over their own lives by allowing them to make choices about the types of care they access and the delivery of those services, including who will deliver the services and when. HACC services may become part of CDC by next year. 36 nswmealsonwheels.org.au
Wintalyka Issue 4 / 2012 Degree High 6 Participant’s action Have control Illustrative mode Organisation asks community to identify the problem and to make all the key decisions on goals and means. Willing to help community at each step to accomplish goals. 5 Have delegated Organisation identifies and presents a problem to the community, defines the limits and asks community to make a series of decisions, which can be embodied in a plan it can accept. 4 Plan jointly Organisation presents tentative plan subject to change and open to change from those affected. Expects to change plan at least slightly and perhaps more subsequently 3 Advise Organisation presents a plan and invites some feedback. Prepared to modify plan only if absolutely necessary. Low 2 Are consulted Organisation tries to promote a plan. Seeks to develop support to facilitate acceptance of the plan. 1 Receive information The Organisation develops a plan and announces it. The Community is informed. Endorsement of the plan is expected. 0 None The Community is not involved. Source: Brager and Specht Department of Public Health, Flinders University, and the South Australia Community Health Research Unit, Commonwealth Department of Health and Aged Care Organisational Self-Assessment and Planning Tool for Consumer and Community Participation. National Resource Centre for Consumer Participation in Health La Trobe University nswmealsonwheels.org.au 37
Page 1 and 2: November 2012 A Publication of NSW
Page 3 and 4: Wintalyka Issue 4 / 2012 Contents I
Page 5 and 6: Wintalyka Issue 4 / 2012 Board Memb
Page 8 and 9: Upfront Service Awards Issue 4 / 20
Page 10 and 11: Issue 4 / 2012 Wintalyka Short bits
Page 12 and 13: 50th Anniversary Issue 4 / 2012 Win
Page 14 and 15: Volunteering By Christine Russell I
Page 16 and 17: President’s Report Australian Mea
Page 18 and 19: Feature story Issue 4 / 2012 Wintal
Page 20 and 21: Feature story Risk Management By Go
Page 22 and 23: Feature story Camden Haven MOW ‘g
Page 28 and 29: Meals on Wheels $39 Specials each +
Page 32 and 33: Feature story Wentworth District Me
Page 34 and 35: Feature story Chill Out Cafe - Coff
Page 38 and 39: Service Profiles Lightening Ridge I
Page 40 and 41: Marketing Issue 4 / 2012 Wintalyka
Page 42 and 43: Marketing Oakvale Partnership Issue
Page 44 and 45: Issue 4 / 2012 Wintalyka Your chanc
Page 46 and 47: Advertisement Issue 4 / 2012 Wintal
Page 48 and 49: Issue 4 / 2012 Wintalyka A Cafe to
Page 50 and 51: Advertising Issue 4 / 2012 Wintalyk
Page 52 and 53: Advertising Issue 4 / 2012 Wintalyk
Page 54 and 55: Advertisement Issue 4 / 2012 Wintal
Page 56 and 57: Merry Christmas Issue 4 / 2012 Wint
Page 58 and 59: Merry Christmas Issue 4 / 2012 Wint

November

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?