AMOWA National Conference 2011

AMOWA National Conference 2011
31 August - 2 September 2011
Crown Promenade, Melbourne
Conference Registration
Meals On Wheels is so much more than just a
delivered meal. The social well-being aspects of
the service, for recipients as well as coordination
staff and volunteers, makes a huge difference in
people’s lives. The exciting 2011 program will
provide delegates with an opportunity to hear about
the latest issues, engage with new ideas, listen to
inspiring stories, and network with colleagues from
all around Australia.

AMOWA National Conference 2011
elcome to our Meals on
Wheels Bi-Annual
conference. You will see in
the program that the theme
is More than just a meal.
This really sums up what our great organisation
is all about. We certainly provide healthy nutritious
meals, but it is the daily contact with our clients
that is equally as important as the meal. Clients
tell us that they really look forward to the knock
on the door from our Meals on Wheels volunteers.
An amazing and interesting thing about Meals
on Wheels is the diversity of services throughout
Australia. Most states have different organisational
structures, from individual services in Queensland
and NSW, to services run by Red Cross in the
ACT, northern Tasmania and the NT, Councils
in Victoria, State and Local Government in WA
and a state incorporated body in SA. Even with
this great diversity, the
common result is that it
works very well and our
clients are delivered a meal
on each week day by a
Meals on Wheels volunteer.
This is a conference for you,
the volunteer and service
provider. The program is varied with topics which we believe will
be of great benefit to you. There is something for everyone. It is
also a great opportunity for you to network with other volunteers
from other States. It is amazing what you can glean from talking
with like-minded people who carry out the same tasks, but in a
different way. You may be able to use some ideas to improve
your efficiency or the way you currently work when you go back
to your local service.
I am sure you will enjoy the conference and I look forward to
meeting with you in Melbourne.
two
aggie Beer is a cook, farmer,
food author and food
manufacturer. Originally from
Sydney, she has worked in an
amazing variety of jobs, from lift
driver in a department store to assistant to a
Senior Geologist in Libya. Together with her
husband, she started the Pheasant Farm in the
Barossa Valley in January 1979 that began as a
farmshop and went on to become an award
winning restaurant and now manufacturers a
range of exciting foods such as pate, quince
paste, verjuice and ice-creams. Many of you will
know her from the ABC television program, The
Cook and The Chef. She has also written seven
best selling cook books that have garnered many
awards. In 2010 she was named Senior Australian
of the Year. Maggie is a passionate advocate of
a good food life for every member of the
community and is particularly concerned about
the importance of it for the elderly. AMOWA is
delighted she has agreed to give the keynote
address at the conference.

AMOWA National Conference 2011
Clients on Film
One of the highlights of
the conference will be a
number of short films
shown throughout the
program, which will let the
recipients of our services
speak for themselves.
Award-winning film maker
Polly Watkins (right) brings
her considerable skills to the Clients on Film
project. Her documentaries Liquid Stone -
Unlocking Gaudi’s Secrets and Vietnam Nurses
have been shown on SBS and the ABC television.
Welcome Reception
Attendance to the welcome reception is included
in your registration ticket. This will be held from
5:30pm to 7:00pm on Wednesday 31 August in
the trade exhibition hall, located on the ground
level of the Crown Conference Centre which is
attached to the Crown Promenade Hotel. This
event will be a great opportunity to network with
your colleagues while taking the time to mix with
the exhibitors. Dress is smart casual.
Gala Dinner
The dinner will
be held at the
f a m o u s
Melbourne
Aquarium, a 10
minute walk
from Crown
Promenade. A
large Barrier
Reef exhibit
offers a dramatic
centre show
piece for the
dinner and with special guest, Denise Drysdale this will be a night
that should not be missed. It is an additional charge for dinner,
and seats will be limited. To ensure your place, please book your
dinner ticket on the registration form.
Community Chef Kitchen
For those delegates interested in visiting the new Community
Chef Kitchen, there will be an optional tour at the commencement
of the conference. The tour will depart from the Crown Promenade
on Wednesday 31 August at 1:30pm and you will be back at the
hotel in time for registration. There is no charge to attend the tour
but you must book to attend when you register.
Denise Drysdale (TV personality and Gala
Dinner special guest)
Denise is well known from her time on The Ernie
Sigley Show. She has won two gold Logies for
the Most Popular Female Personality on
Australian TV and two Silver Logies. Her
entertaining and often show-stopping
performances led Denise to appear in a number
of regular TV shows until 1983. She then spent
two years doing the Weekend Magazine and
later Beauty and the Beast. In 1998 she had her
own TV show called Denise and last year, after
celebrating 50 years in the entertainment industry,
she joined Network Ten’s The Circle.
Martin Ralph
Renowned as Australia’s friendliest comedian,
Martin continues his presence at the cutting edge
of comedy talent.
Melanie Oppenheimer Associate Professor,
School of Humanities, University of New England
Jeni Warburton John Richards Chair of Rural
Aged Care Research, La Trobe Uni, Wodonga
Kath Paine Active Service Model Senior Project
Officer, HACC & Aged Care
Liz Nagel Community Volunteers / Carers
Coordinator
Julie Harris Community Ageing
Strategist, Melbourne Fire
Department
Les MacDonald CEO, NSW MOW
Marjorie Harvey Food Safety
Auditor, Director of Australian
Food Hygiene Services
Sue Marshall Business Manager,
Sir Zelman Cowan Centre, Victoria
University
Andrew Coghlan National Manager,
Emergency Services, Red Cross
Hayden Raysmith AM CEO,
Community Chef Kitchen
Monica Ferrari Manager, Community
Legal Education, Victoria Legal Aid
Amanda Pettman Dietitian,
Peninsula Health Service
Donna Richards Mental Health
System Development Manager,
Conference MC
three

AMOWA National Conference 2011
four
WEDNESDAY 31 AUGUST
1:30pm - 3:30pm
4:00pm - 5:30pm
5:30pm - 7:00pm
THURSDAY 1 SEPTEMBER
8:30am - 9:00am
9:00am - 9:05am
9:05am - 9:15am
9:15am - 9:25am
9:25am - 9:40am
Optional tour of the Community Chef Kitchen (must be prebooked
when you register for the conference)
Registration
Welcome Reception (with exhibitors in the Exhibition Hall)
Registration
Welcome by Conference MC Donna Richards, Mental Health
System Development Manager, Department of Health
Welcome to place Aunty Joy Murphy
Conference Welcome Leon Holmes President, AMOWA
Conference Opening Address The Hon Mark Butler MP Federal
Minister for Mental Health and Ageing
9:40am - 9:45am CLIENTS ON FILM 1
9:45am - 9:55am
9:55am - 10:15am
NSW Snapshot - Outback Meals
Sue Atkins General Manager, Operations and Support
History of volunteering in Australia with focus on MOW in
different States
Melanie Oppenheimer Associate Professor, School of Humanities,
University of New England
10:15am - 10:30am Volunteer business models from around the world –
preliminary findings from ARC / AMOWA project
Jeni Warburton John Richards Chair of Rural Aged Care
Research, La Trobe University, Wodonga
10:30am - 11:00am
11:00am - 11:05am CLIENTS ON FILM 2
11:05am - 11:35am
11:35am - 12:00pm
12:00pm - 12:20pm
12.20pm - 12:30pm
12:30pm - 1:30pm
MORNING TEA IN THE EXHIBITION HALL
Active Service Model
Highlighting innovation within the sector by interviewing a range
of service providers.
Kath Paine Active Service Model Senior Project Officer, HACC
and Aged Care
Centralising Local Government Volunteering – A Holistic
Approach
Overview of Mossman City Council’s volunteer program.
Liz Nagel Community Volunteers / Carers Coordinator
Fire Department – Hoarder’s Register
Home safety - A new and innovative way of recording houses
that are known major fire risks.
Julie Harris Community Ageing Strategist, Melbourne Fire
Department
WA Snapshot - Far and Wide
Alison Meighan Coordinator, Food Services, City of Subiaco
LUNCH IN THE EXHIBITION HALL
1:30pm - 1:35pm CLIENTS ON FILM 3
1:35pm - 1:45pm
1:45pm - 2:15pm
N.B: Program is subject to change
SA Snapshot - Seniors Wise SA
Sharon Pippos Client Services Manager, Seniors Wise Home
Visiting Program volunteer
Food Safety - The Latest Information For Meal Providers
Relevant new information, plus a quiz for the audience to test
their knowledge.
Marjorie Harvey Food Safety Auditor, Director of Australian Food
Hygiene Services
Donna Richards
Melanie Oppenheimer
Jeni Warburton
Julie Harris
Marjorie Harvey
Liz Nagel

AMOWA National Conference 2011
2:15pm - 3:00pm
3:00pm - 3:30pm
KEYNOTE ADDRESS - MAGGIE BEER
Good Food Is Good Food – What’s Age Got To Do With It?
Maggie Beer is passionate about the provision of high quality
food to elderly people. In this keynote address she will provide
insights, ideas and challenges to delegates wanting to improve
their services. In her view, it’s time to raise the bar.
3:30pm - 3:35pm CLIENTS ON FILM 4
3:35pm - 3:45pm
3:45pm - 4:15pm
4:15pm - 5:00pm
7:00pm - 10:30pm
AFTERNOON TEA IN THE EXHIBITION HALL
Qld Snapshot - Nutrition Leaders Laboratory – What next!
Angela Mahberg Nutrition Advisor, QMOW
Elder Abuse
Definition of elder abuse, current reporting mechanisms and
training opportunities within the aged care sector.
Sue Marshall Business Manager, Sir Zelman Cowen Centre,
Victoria University
Federal Government Funding Changes For HACC
AMOWA’s position and a lead panel discussion on the effects
this may or may not have on meals services.
Les MacDonald NSW MOW CEO
CONFERENCE GALA DINNER – MELBOURNE
AQUARIUM
With guest entertainer Denise Drysdale
Sue Marshall
Andrew Coghlan
FRIDAY 2 SEPTEMBER
8:30am - 9:00am
Registration
9:00am - 9:05am CLIENTS ON FILM 5
9:05am - 9:20am
9:20am - 9:40am
9:40am - 10:00am
10:00am - 10:30am
10:30am - 11:00am
Responding in Emergencies – REDiPlan for Seniors
Andrew Coghlan National Manager, Emergency Services, Red
Cross
Responding in Emergencies – Victorian bush fire response
Corriene Nichols Manager Aged Services, Nillumbik City Council
Responding in Emergencies – Queensland floods
Deb Tape Queensland MOW CEO
Community Chef Kitchen
Overview of the new community chef food kitchen owned and
operated by local government.
Hayden Raysmith AM CEO
11:00am - 11:05am CLIENTS ON FILM 6
11:05am - 11:15am
11:15am - 11:40am
11:40am - 11:50am
11:50am - 12:20pm
12:20pm - 12:50pm
12:50pm - 1:00pm
1:00pm - 2:00pm
MORNING TEA HELD IN THE EXHIBITION HALL
Victoria Snapshot - Nutrition in Koorie Elders
Alison Haber Social Support Coordinator, Latrobe City Council
Do Not Knock Campaign
Legal Aid Victoria video and other resource material regarding
older people being hassled by door-to-door sales people.
Monica Ferrari Manager, Community Legal Education, Victoria
Legal Aid
Tasmania Doubleshot - “A Flower and a Card” plus
“A Recipient’s Story”
Barbara Hill State Coordinator Australian Red Cross, MOW
Tasmania and Pam Harvey MOW Tasmania
Dietary Myths
Discussing some myths and misconceptions perpetrated by the
media in relation to diets.
Amanda Pettman Dietician, Peninsula Health Service in discussion
with Nelson Mathews President, Meals Victoria
Comedian Martin Ralph - ‘Unique and Motivational’
Prize draw and closing comments
LUNCH HELD IN THE EXHIBITION HALL
Hayden Raysmith
Monica Ferrari
Amanda Pettman
Martin Ralph
five

AMOWA National Conference 2011
Register as a full delegate and attend the
closing session of the conference to be
eligible to win two night’s accommodation
for two people at any Mantra property in
Australia, as well as $350 spending money.
This is a great opportunity to win a prize
worth over $800, so register your
attendance to win.
Mantra Group is one of Australia and New Zealand’s largest providers of corporate and leisure accommodation,
operating a portfolio of more than 130 properties under the brands of Peppers, Mantra and BreakFree.
Crown Promenade
Conference Venue
Crown Promenade Hotel is located in the heart of the
action in Melbourne’s vibrant Southbank Entertainment
precinct. Directly linked to the exciting Crown
Entertainment Complex by airbridge, the Crown
Promenade Hotel is within an easy walk to the CBD.
$220 per night Standard Room only (single / twin / double)
$240 per night Standard Room with one breakfast
$260 per night Standard Room with two breakfasts
Travelodge
Within a 10 minute walk to the Conference Venue
Travelodge Southbank is ideally positioned for delegates
to experience all that Melbourne has to offer. Centralliy
located in the heart of Southbank, Travelodge is within
easy walking distance to restaurants and cafes, shopping
and Crown Casino.
$149 per night Standard Room only (single / twin / double)
$164 per night Standard Room with one breakfast
$179 per night Standard Room with two breakfasts
six
Quest Southbank Apartments
Within a 7 minute walk to the Conference Venue
Spacious & modern apartments located within a 10 minute
walk to the MCEC and CBD.
$173 per night 1 bedroom Apartment room only
$262 per night 2 bedroom apartment room only
Mantra Southbank
Short walk to Crown Promenade
Mantra Southbank is situated in the heart of the vibrant
arts and entertainment district, ideally located close to
the Crown Casino, Southgate restaurants and shopping.
$209 per night 1 bedroom Apartment (single / twin / double)
room only (can accommodate 1-2 persons)
$299 per night 2 bedroom Apartment (single / twin / double)
room only (can accommodate 1-4 persons)
extra person $40 per night

AMOWA National Conference 2011
Breakfast at the Eureka Skydeck
7:30am to 8:30am Friday 2 September. $35.00
per person (must be pre booked on the
registration form). We will depart the Crown
Promenade reception at 7:15am for a leisurely
7 minute walk to the Eureka Sky Tower.
This is a unique opportunity to visit the famous
Eureka Skydeck before-hours. Nothing will
prepare you for the awe-inspiring view of
Melbourne from the southern hemisphere’s
highest viewing platform on the 88th floor, while
enjoying a light and refreshing breakfast.
For those who dare, try the world’s only ‘Edge
Experience’ - a glass cube which projects 3
metres out from the building 88 levels up - with
you in it! (Additional charge.)
REGISTRATION FEES
EARLY BIRD
(ends 31 May ‘11)
FULL RATE
(from 1 June ‘11)
LATE REGISTRATION
(from 1 August ‘11)
Full Delegate Registration $400 $480 $500
Day Delegate (1 September 2011) $220 $250 $250
Day Delegate (2 September 2011) $180 $210 $210
Gala Dinner* (additional cost) $120 $120 $120
Welcome Cocktails** (additional person) $69 $69 $69
Full Delegate Entitlements
Attendance at all sessions
All refreshment breaks
Conference Satchel
All conference publications
Welcome Cocktails 31 August
Day Delegate Entitlements
Attendance at sessions on the nominated day
Refreshments applicable to the nominated day
Conference Satchel
All Conference publications
*Please note that there is an
additional charge to attend
the Conference Gala Dinner
**Partners and Day
Delegates are welcome to
register to attend any social
function at the relevant cost.
Registration & payment details
Registrations can only be made through the Conference
Secretariat. Please register for the conference using the
Conference Registration Form enclosed. Please complete
clearly and fax back to (07) 5604 1181. A separate form must
be completed for each delegate. Registrations received on or
before the 31 May 2011 will be eligible to receive the Early
Bird Discount rate. Registrations received from the 1st June
2011 will be at the full Registration rate.
Privacy Act
When you complete the Registration Form for the AMOWA
2011 National Conference, C/- DCI, PO Box 3779, Robina
4230, your details will be recorded on a database which will
be used for conference administration purposes only, such as
registration and accommodation details, as well as any
associated conference activities.
Information provided on your Registration Form maybe made
available on request to sponsors of the conference. If you do
not wish your details passed to sponsors you should indicate
this on the registration form. If you include details of any other
person in your registration, we encourage you to inform them
of the above matters.
Cancellation policy
• All cancellations of attendance must be advised in writing to the Conference
Secretariat
• A full refund, less a cancellation fee of $100 will be made on those cancellations
received by the Conference Secretariat on or before the 1 August 2011.
• No refund will be made after 12 August 2011.
• Substitutions will be accepted until the 19 August 2011.
• Accommodation cancellation fees will apply, the Conference Secretariat will
advise of any charges at the time of cancellation
Insurance
Registration Fees do not include insurance of any kind. It is strongly recommended
that delegates take out their own travel and medical insurance prior to attending
the Conference. The policy should include loss of fees/deposit through cancellation
of your participation in the conference, medical expenses, loss or damage to personal
property and any other additional expenses. The Conference Secretariat will not
take any responsibility for any participant failing to insure. The Conference Secretariat
offers a competitive rate for all travel insurance so please contact them to discuss
your needs.
Participation is acknowledgement that no blame, liability or responsibility can be
attributed to the AMOWA Conference Committee or Destination Conference &
Incentive staff or agents for any loss, damage or injury resulting from failure to carry
out any undertakings or provision or from substitution of any undertaking or provision.
seven

AMOWA National Conference 2011
Venue
Melbourne a vibrant and culturally sophisticated
city, and a great destination for the 2011 AMOWA
National Conference.
The venue is the Crown Promenade Hotel, in
the heart of the CBD and conveniently located
near Southern Cross Station for country train
travellers. The facilities are thoroughly modern
and beautifully designed, including the conference
facilities being used for the conference.
Crown Promenade Hotel
8 Whiteman Street
Southbank, Melbourne Victoria 3006
Photo: John Gollings
Car Parking
Valet parking for delegates staying at the Crown
Promenade Hotel or for visiting guests wishing
to park at the hotel is only $23 per vehicle per
24 hours. For visiting or day delegates there is
also the option of the Crown Multi-deck carpark
(for non-residential guests only), located across
from the Hotel on Kings Way. The parking fee
charge is $6 up to 6 hours with any additional
hour at $2 per hour. For Friday and Saturday it
is a flat rate of $15.
eight
Desintation
Melbourne is very easy to navigate. The Crown
Promenade and other hotels we recommend
(see page 6) are all within walking distance of
the art precinct and other local attractions. If you
choose to hop on the free city circle tram you
can visit:
· Federation Square · Old Melbourne Goal
· Immigration Museum · Parliament House
· Melbourne Aquarium · City Museum
· Harbour Esplanade Docklands
· Koorie Heritage Trust Cultural Centre
· Carlton and Treasury Gardens
Supporting
Sponsor
Conference Secretariat
Platinum
Sponsor
Bronze
Sponsor
Kerrie Wise & Karen Revell (Conference Organisers)
PO Box 3779 Robina Qld 4230
Phone (07) 5562 0164 · Fax (07) 5604 1181
Email: amowa@destinationconference.com.au