Industrial ETHERNET

Help Desk
Hirschmann Support Desk:
Telephone +49 1805 14
1538
ans-support@hirschmann.de
(workdays 7.00 am –7.00
pm)
Support On Demand and In Demand
Your
question or problem report The key issues
1st level support:
With the Hirschmann Product support information desk and rectification
to a of complete simple inter-
technical
Not every network problem can be rectified
you have access
internally
problems
network. Our highly
– even with the aid of a support
national service
qualified employees and partners desk. For this reason it is good to know
offer you comprehensive on-site that external specialists can be rapidly on
support whenever Forwarding,
or if as necessary external net-
need it. As hand if necessary, to rectify elusive or complex
malfunctions.
trouble-shooters
work support 2nd staff. level support:
Complex technical problem
It is of course even better to avoid errors in
solutions including analysis
the
and
first place. This is true not only for faulty
fault simulation
components, but also for possible configuration
errors, as well as incompatibilities
Forwarding,
if necessary
between different systems.
3rd level support:
Exceptional problem solutions
including simulation, measurements
and programming
Which advantages you should exploit
Hirschmann offers you the best of both
worlds: our own specialist, flexible support
team, complemented by Hirschmann Sales
Partners in your area. One call to our help
desk is enough. Within hours a specialist
with wide ranging, manufacturer-independent
expertise will be on-site. Or within
minutes on-line: providing fault diagnostics
and rectification via our remote access service.
Of course, if required our experts will provide
you with support over a longer period, or
even permanently on-site. Which means
that your network is in the best hands, delivering
the performance you expect.
What we do for you
Troubleshooting
• Fault finding
• Hardware testing
• Network analysis
• Service report with complete
documentation
• Provision of high-quality measuring
equipment
Remote service
• Dial-in using secure ISDN or
Internet connection
• Remote diagnosis of failures
• Remote configuration of manageable
systems: IP addresses,
SNMP, VLANs etc.
• Software updates
• Regular remote monitoring
Analysis and optimisation
of the network
performance
• Measurements at the physical
layer
• Evaluation of protocol traces
• Weak spot analysis
• Structural and expansion
recommendations
• Long-term on-site support by
specialists
• Testing of the security implementation
• Tracing possible reductions in
network performance caused
by incorrectly applied security
rules
• Worst case simulation
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