Wood’s Homes
2012-2013 - Wood's Homes
2012-2013 - Wood's Homes
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Outcomes-Based Service Delivery<br />
<strong>Wood’s</strong> <strong>Homes</strong> is Helping to Lead the Way<br />
The Alberta Ministry of Human Services (Children and Family Services) is shifting to a new way of<br />
delivering services to children and families who come to the attention of Child Welfare. It is called<br />
Outcomes-Based Service Delivery or OBSD.<br />
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OBSD shifts the focus from what and how much service is provided, to what actually improves in the life<br />
of a child and family as a result of receiving a service(s).<br />
The primary goal is to improve outcomes by strengthening both the practice and the Ministry’s business<br />
relationships with service providers. OBSD entails child- and family-serving agencies and community<br />
partners to work more collaboratively in order to enhance service efficiency and effectiveness.<br />
Currently, agencies report on the services they provide to children in care, but under OBSD they report<br />
on the difference the service(s) made. It might be, for example, a decrease in the amount of time a child<br />
is in care, or an increase in the number of children who remain with their families.<br />
In short, OBSD is about focusing all aspects of service delivery on the purpose of the work, with less<br />
emphasis on how, and more on what happens as a result. There is also more emphasis on collecting and<br />
regularly reviewing information on outcomes. OBSD is in line with the Casework Practice Model and<br />
the Child, Youth and Family Enhancement Act. The ultimate goal is to keep children safe in a caring<br />
environment, as soon as possible, with an emphasis on connections to family, community and culture.<br />
A Brief History:<br />
OBSD emerged from dissatisfaction with current results for children in care and a look toward efforts in<br />
other jurisdictions to improve results. There are many places in the United States and other countries<br />
related to OBSD initiatives but Alberta is leading the way in Canada.<br />
In 2009, the government mandated Child and Youth Services to begin rolling out this new system and<br />
<strong>Wood’s</strong> <strong>Homes</strong> was chosen (following a tendering process) as the Lead Agency in Region 3. We began<br />
providing OBSD in July, 2009 at our Forest Lawn office and call our new program there the Family Support<br />
Network. In 2010, we began providing OBSD in Lethbridge: This program is called Family Connections.<br />
The Voices of Families<br />
(Clients provide us with their feedback)<br />
“Our Family Support Worker made it very clear what needed to be done and pushed us<br />
to accomplish these things. “<br />
“She gave us other methods to control our anger with each other.”<br />
26<br />
Acheson, Kata<br />
Anderson, Wendy<br />
Arthur, David<br />
Axford, Eric<br />
Babiuk, Carla<br />
Balog Auction<br />
Services Inc.<br />
Bromley, Leanne<br />
Cain, Amanda<br />
Caracciolo, Rob<br />
Caron, Donna<br />
Chiang, Anita<br />
Chinook High School<br />
(Lethbridge) drama<br />
students<br />
Cordsen, Cheryl<br />
Cotton, Terry<br />
Crooks, Rob<br />
Dawson, Glen<br />
Desaulniers, Robert<br />
Dittrick, Crystal<br />
Doupe, Scott<br />
Dunlop, Dan, Doris<br />
Edwards Land Services<br />
Este, Dr. David<br />
Evans, Charmaine<br />
Ewashen, Dr. Carole<br />
Ferguson, Mark<br />
Fleck, Lisa<br />
Reverend George Wood, his wife Annie (right) and a caregiver (left) are<br />
surrounded by the children in their care.<br />
Friesen, Dan<br />
Forbis, Megan<br />
Getz, April<br />
Giammarino, Rick<br />
Gregory, Neil<br />
Hammond, Dr. Wayne<br />
Harper-Jaques, Sandy<br />
Harris, Collin<br />
Hatfield, Pat<br />
Hayes, Robert<br />
Heasman, Heather<br />
Hiltz, Susan<br />
Holt, Deanne<br />
Howe, Cliff<br />
Hubick, Kim<br />
Hykaway, Cynthia<br />
Hynes, Beverly<br />
Kapitza, Ernie<br />
Kazeil, Pam<br />
Kearns, Nancy, Emily<br />
Ko, Gina<br />
Koot, Al<br />
Kozymk, Tiffany<br />
Kubik, Jerry<br />
Lambert, Anthony<br />
Leschinski, Georgina<br />
Leung, Stephanie, Cindy<br />
Lind, Dr. Candace<br />
Loewen, Sharon, Craig<br />
11<br />
Longpre, Marcel<br />
Loughlin, Alana<br />
Lyons, Kerry<br />
Mate, Susan<br />
McElheran, Dr. Bill<br />
McLeman, Scott<br />
Mikalauskas, Katie<br />
Moynihan, Paul<br />
Munro, Shianne<br />
Murray, Barbara<br />
Neuman, Dale,<br />
Bernice<br />
Nichols, Ron<br />
Oakander, Dr. Margie<br />
Olson, David<br />
Osowski, Joelle<br />
Paquette, Dallas<br />
Pearce, Dr. John<br />
Peat, Sharon<br />
Rae, George<br />
Raivio, Elaine<br />
Ramsay, Doug<br />
Ravensbergen, Judith<br />
Ringseis, Erika<br />
Roberts, Bill<br />
Robinson, Carla<br />
Rodgers, Mark<br />
Rodway, Dr. Peggy<br />
Rogan, Doug<br />
Rogers, Patti<br />
Salek, Chris<br />
Schiavon, Kelsey<br />
Schmaltz, Terry<br />
Screpnechuk, Kevin,<br />
Michelle<br />
Semeniuk, Joanne<br />
Shakotko, Rosalind,<br />
Larry<br />
Shen, Amy<br />
Southwest Steel<br />
Products Ltd.<br />
Stankiewicz, John<br />
Steen, Carol<br />
Stucky, Jon<br />
Sutton, Leslie<br />
Tanguay, Dr. Karen<br />
Taylor, Laura<br />
Umholtz, Noah<br />
Untinen, Rochelle<br />
Walsh, Karen<br />
Wamsteeker, Diane<br />
Wanner, Kirby<br />
Weaver-Dunlop, Jill<br />
Wellicome, Scott<br />
West, Ealaine<br />
Westelmajer, Meghan<br />
Wilson, Ian<br />
Young, Dan<br />
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WH_SocietyAR 2012.indd 11<br />
17/06/13 11:39 AM
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