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2012-2013 - Wood's Homes

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<strong>Wood’s</strong> <strong>Homes</strong> Research<br />

The Evolution of Outcome Tracking at Eastside Family Centre<br />

Eastside Family Centre (EFC) has been providing no-charge, single-session counselling for individuals,<br />

couples and families since 1990. It was created to address the barriers to accessing mental health<br />

services in northeast Calgary. Clients will typically wait no more than 25 minutes to be seen. The team<br />

of therapists includes a consulting psychiatrist and the use of a two-way mirror (upon client consent).<br />

In 2012, 2,225 clients accessed EFC services.<br />

Since its start, EFC has been tracking data and over approximately six years, data has been recorded<br />

on such things as demographics, referral source, presenting concerns, distress, and satisfaction. Clients<br />

are asked to fill out a form up arrival and after the session, they are asked to complete a follow-up<br />

form – which asks about post-session distress as well as satisfaction with the services received. This<br />

information however, has never been linked to a single client, which means that it has not been possible<br />

to look at interactions between variables or predictors of outcomes. Furthermore, prior to this data<br />

collection, the Research Department had not used software to perform advanced statistical analysis.<br />

In August 2012, <strong>Wood’s</strong> <strong>Homes</strong> began tracking information about each individual client who accesses<br />

the single- session therapy. This allows for a better picture of client characteristics, provides a deeper<br />

understanding of the factors that predict a client’s post-session outcomes, and facilitates service follow-up.<br />

In the fall of 2012, a study was conducted to ascertain the feasibility of this pilot project on data-tracking.<br />

For six weeks, data was collected on all clients who attended a walk-in session at EFC (n=194). The<br />

pilot was very successful, and many interesting findings emerged. For example, there was a statistically<br />

significant decrease in distress from pre- to post-session (see graph below), which suggests that a singlesession<br />

of therapy can successfully decrease a client’s perceived distress. The study also led to the<br />

streamlining of data collection, entry, and analysis processes. It has since been determined that the<br />

tracking of client outcomes will continue for an indefinite period. Staff are very excited about what this<br />

will mean for both the clinical practice at EFC, as well as the potential contribution to the academic<br />

literature regarding benefits of single session therapy.<br />

2002:<br />

Home Connections/Lethbridge<br />

This program is a combination of Family<br />

Preservation and Youth Mentoring. Family<br />

Preservation is in-home support given to highneeds<br />

families and Youth Mentoring is provided for<br />

youth (up to 18).<br />

2003:<br />

Collingwood/14th Street<br />

The Collingwood/14th Street program is a<br />

supported, parented home with more supervision<br />

than a foster care setting provides. Youth are<br />

taught how to live independently and successfully<br />

in the community.<br />

Emergency Youth Shelter/Lethbridge<br />

This service began after a youth shelter<br />

committee was formed following a community<br />

forum on homelessness. The shelter is modelled<br />

after the EXIT Youth Shelter in Calgary.<br />

ROMP<br />

The Recreational Opportunities Mentorship<br />

Program (ROMP) developed from a recreational<br />

committee called ACORN that recognized the<br />

benefits of outdoor experiences for troubled youth.<br />

New Outlook<br />

A program in partnership with VRRI (now<br />

Vecova), New Outlook is a transitional program<br />

for young adults (18-24) with complex mental<br />

health concerns and a long history with Children’s<br />

Services and Justice.<br />

2004:<br />

Wheatland County/Strathmore<br />

Crisis stabilization, long-term group care and<br />

in-home family support located in Strathmore in<br />

two parented and staff-supported homes.<br />

k2005:<br />

Exceptional Needs Program (U12)<br />

Short-term residential services for very troubled<br />

children under 12, who cannot manage in the<br />

community, in a foster home or at home.<br />

2007:<br />

Capitol Hill Stabilization<br />

A residential program for children (6-12) in the<br />

community of Capitol Hill, it provides a refuge for<br />

children who have broken down or are at risk of<br />

breaking down, current Child Welfare placements.<br />

2008:<br />

Fort Smith, N.W.T.<br />

(Trailcross Treatment Centre)<br />

<strong>Wood’s</strong> <strong>Homes</strong> provides therapeutic residential<br />

treatment for young people living in the North.<br />

Children’s Village School<br />

In a partnership with Calgary Board of Education,<br />

<strong>Wood’s</strong> <strong>Homes</strong> provides the treatment component<br />

of learning to elementary students who have<br />

displayed difficulty in community school settings.<br />

Data collected November, 2012 to January 2013<br />

22<br />

15<br />

WH_SocietyAR 2012.indd 22<br />

17/06/13 11:39 AM<br />

WH_SocietyAR 2012.indd 15<br />

17/06/13 11:39 AM

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