Australia’s App

2.6 Passengers without travel documents
In some situations a passenger may need to travel without a valid
travel document, for example, if the passport is lost or stolen. Some
passengers without travel documents are entitled to travel to Australia
provided the EOC has granted ‘uplift approval’. These passengers will
need to be processed through APP using full details and with
document type ‘N’.
To process an undocumented passenger enter the following:
• full family name
• given names
• date of birth and
• sex.
APP response:
APP processing must be conducted using full passenger details for
passengers travelling without travel documents. The APP system will
give a 8510 – ‘CONTACT EOC’ response. Once the EOC has given
‘uplift approval’ check-in staff must enter a ‘G’ override.
Note: ‘G’ overrides can only be authorised by the EOC. See Section
5 for more detailed information on the use of system overrides.
2.7 Passengers with a Valid Visa in an Old
Passport (including a Return Endorsement or
an Authority to Return)
Passengers may present at check-in with two passports – a valid
passport and an expired passport containing an Australian visa that is
still valid. Provided the visa is still valid (check the expiry date of the
visa or refer to the EOC if unsure) and the passenger has a new valid
APP – Advance Passenger Processing System | 2. Processing Passengers
11