ACCESS DENIED

• Alternate methods of voter registration. Providing information on how to
register to vote by mail or in person is useful if a user is unable to register
online.
• Means of contacting support. Providing a way for the user to contact
someone by phone or email can be helpful in case of problems registering
online.
• Accessibility statement. Some websites have a statement explaining the
efforts the state government has made to ensure website accessibility, with
contact information for assistance should someone encounter a barrier.
The table below summarizes the results of the usability issues tested. Boxes
coded in light blue scored well, while those in dark blue scored very well. Boxes
in red scored poorly. White indicates a borderline score.
TABLE 2
Very good
Good
Poor
California
Utah
Minnesota
Kansas
Ohio
Missouri
Site readability score 52.1 37.4 46.1 45.1 49.3 52.7
Languages supported 10 2 1 1 1 1
Email contact listed No Yes No No Yes Yes
Alternate registration Yes No No Yes No No
Phone number listed Yes Yes Yes Yes Yes No
Accessibility statement Yes No No No Yes Yes
Again, California modeled the best practices, with a high readability score,
multiple languages, and options for users who may have encountered problems
on the website.
THE CENTER FOR ACCESSIBLE TECHNOLOGY ACLU 19