Annual Report 10.15.15 Final Edition-Cropped

The City of Los Angeles
Personnel Department
Annual Report
2014-2015

Message from THE GENERAL MANAGER
I am proud to present the Personnel Department’s Annual Report for Fiscal Year 2014-15.
As a new General Manager, I am privileged to lead a Department that not only offers quality HR
services to other Departments, but also to the valued residents of the City of Los Angeles. So - I invite
you along to experience the Personnel Department as I have first-hand.
Wendy Macy
General Manager
Our Vision, Mission, and Value Statements guide us as leaders in Human Resources Administration.
We take pride in our work and have taken innovative and performance driven strategies to heart in
developing successful and effective solutions to address hiring, staffing, and training needs.
Going forward, we will continue to address the Mayor's priority outcomes and to align ourselves in
creating the best-run big City. In 2015-16, we intend to collaborate with other departments, City
leaders, and community members on Citywide initiatives, including Workforce Restoration, Succession
Planning, Workers’ Compensation Managed Care & Wellness Program initiatives, and Public Safety &
Civilian Hiring.
Here at the Personnel Department, we are proud of the accomplishments we have achieved, we look
forward to meeting the goals we have set out to attain, and we are committed to providing quality HR
services to support the array of essential City services and programs. And as you will see in our report,
we made things happen in Fiscal Year 2014-15.
Eric Garcetti
Mayor
Wendy Macy

Personnel Department Vision:
Create a workforce that serves locally,
thinks globally, and acts boldly.
Personnel Department Mission:
Delivering HR solutions to employ,
develop and engage a dynamic City
workforce.
Personnel Department Core
Values:
Acting with integrity
Customer service that exceeds
expectations
Promoting and recognizing
excellence
Treating our customers and one
another with respect
Learning voraciously
Embodying the power of team

PERSONNEL DEPARTMENT 2014-2015
ADOPTED BUDGET: $54,928,192 AUTHORIZED POSITIONS: 492
MAIN OFFICE: 700 E. TEMPLE, LOS ANGELES
STAFF LOCATED AT OTHER LOCATIONS: MEDICAL SERVICES BUILDING, VAN NUYS, 77TH AND METRO DETENTION JAIL
DISPENSARIES, CITY HALL, CITY HALL SOUTH, FIGUEROA PLAZA, PUBLIC WORKS BUILDING, GARLAND BUILDING
BOARD OF CIVIL SERVICE COMMISSIONERS: FIVE-MEMBER BOARD OF CIVIL SERVICE COMMISSIONERS WHO MAKE AND ENFORCE
CIVIL SERVICE RULES and SCHEDULE FINAL DISCIPLINARY HEARINGS FOR ALL CITY DEPARTMENTS
Board of Deferred Compensation Administration
General Manager
Wendy Macy
Civil Service Commission
Assistant General Manager
Alejandrina Basquez
Assistant General Manager
Phyllis Lynes
Assistant General Manager
Gloria Sosa
Employee Benefits Division
Steven Montagna
EEO & Employee Development Division
Raelynn Napper
Medical Services Division
Joanne O’Brien
Workers’ Compensation Division
David Noltemeyer
Occupational Safety & Health Division
Dru Ross
Personnel Liaison Services Bureau
Jim Abalos, Division I
William Weeks, Division II
Dan Yoshimura, Division III
Public Safety Division
John Dunlop
Selection Division
Tina Rodriguez
Administrative Services Division
Susan Nakafuji
Classification & Employment Services Division
Raul Lemus

15,000
Workers’
Compensation
Claims
Processed
96
Firefighters
Hired
Approximately
1,200
City Employee
Job
Classifications
450
Police Officers
Hired
65,747
Medical
Service
Records
Processed
23
City Departments
Provided
With Human
Resources
189
Eligible Lists
Established For
Regular
Exams
201
Exams
Opened
146
Eligible Lists
Established For
Continuous
Exams
326
Employees
Trained Through 8
Core Supervisory
Training Cohorts

The Personnel Department was responsible for overseeing a broad range of HR services. The Department’s responsibilities included:
Workforce Management
Hiring: Recruited, administered examinations, and established employment eligible lists for Civilian and Sworn (Police and Fire)
employees; and conducted background investigations for Sworn candidates
Employment Rules: Established rules governing employee promotion, transfer, leave of absence, removal, and reinstatement
Classification: Administered the City's job classification plan
Equal Employment Opportunity: Administered City equal employment opportunity programs
City Department support: Assisted managers with organizational, classification, recruitment, selection, and employee development issues
to ensure a highly qualified, productive, and engaged workforce
Records: Maintained employment records for all City employees
Employee Support & Development
Employee Development: Assisted departments with employee development, placement, and workforce and succession planning as well
as provided employee engagement and recognition programs
Employee Benefits: Administered employee health and dental insurance and other benefit programs; commute reduction strategies such
as vanpooling and mass transit subsidies; and employee parking
Supplemental & Part-Time Employee Retirement: Administered City’s $4.8 billion supplemental retirement savings program and $60
million part-time employee retirement savings plan
Health & Safety: Administered pre-employment health examinations and provided medical care for persons in custody of the Police
Department
Workers’ Compensation: Administered a workers' compensation program, including vocational rehabilitation for City employees
Personnel Services to City Departments

24,700
Eligible Employees in the City’s
Flex Benefits Program
5,624
Employees Voluntarily
Participated in
On-line Training
Deferred Compensation Plan
41,053 Participants
$7,742 Annual Average per Participant
69% Participation Rate
Civil Service Commission
Citywide Disciplines Imposed: 952 Citywide Disciplines Appealed: 261
Suspensions: 578 Suspensions Appealed: 159
Discharges: 374 Discharges Appealed: 263
4,262
Total Clients Examined in
MSD Clinical Laboratory
Processed over 339,000 Workers’
Compensation bills totaling over $395
million with resulting payments totaling
$91 million
10,178
Total Number of Clients
Examined at MSD

The Personnel Department serviced a number of programs for City Employees:
Provided customer support for benefits: Health care, Dental care, Vision care, Prescription Drug Coverage, Life
Insurance Coverage, Disability Coverage, and the Dependent Care Reimbursement Program
Administered services to employees impacted by violence, threats, and trauma in the workplace by providing
counseling, interventions, and training, including a new online training course in Preventing Workplace Violence
Provided an Online Training Academy with both mandatory courses and a variety of other courses designed to
promote a culture of continuous learning and personal development
Facilitated career growth by providing the infrastructure to hire, promote and transfer employees within the City
Offered Rideshare participants reimbursement/subsidies for vanpool, bike/walk to work, carpool programs, and
other transit programs
Conducted Ergonomic evaluations of employee workstations to prevent injuries from occurring
Prepared and trained employees on the necessary skills to be a Disaster Service Worker (DSW)
Personnel Services to City Employees

The March of Dimes: March
for Babies walk was held on
Saturday, April 25, 2015.
Department members raised
their feet to take steps
toward a future of stronger,
healthier babies and
exceeded our department
goal by raising a total of
$4,523.08.

17
20
51
$4,523.08
Pints of Blood
Donated
Blood Donors
Registered
Lives Potentially
Saved
Raised for
March of Dimes
GRYD, SUMMER NIGHT LIGHTS PROGRAM
Medical Services Division provided support for the Gang Reduction Youth
Development (GRYD) Summer Night Lights program by providing over 500 TB
tests for summer workers at different locations around the City in partnership
with the Mayor’s Office.
DEUTSCH LA: BRANDING STRATEGY DEVELOPMENT
With the Mayor’s Office, the Personnel Department met with Deutsch
LA to help develop a branding strategy, focused on improving
recruitment opportunities for the City of Los Angeles.
Partner with Residents and Civic Groups to Build a Greater City

10K TASK FORCE RECRUITMENT
LAPD and Personnel Department staff participated in recruitment events
designed to reach out to Police Officer candidates currently in the testing
process and answered any questions they had about joining the LAPD.

7,861
521
450
9,892
Police Officer
Candidates
Tested
Applicants
Passed All
Department Tests
Police
Officers
Hired
Police Officers
Deployed
as of June 27th
Ensure our Communities are the Safest in the Nation

Over
10,000
2,127
1,565
96
Firefighter
Applications
Processed
Firefighter
Candidates
Tested
Candidates
Passed the
Written Test
Firefighters
Hired
Ensure our Communities are the Safest in the Nation

ERGONOMICS RECYCLING PROGRAM
The Occupational Safety Division was able to gather fully-functional ergonomic equipment
that would have otherwise been left in salvage and provided them to employees in need,
which resulted in substantial savings to the City.
2,400 LANE-MILE TASK FORCE
Staff was recognized for their efforts to provide eligible and certification lists to Departments
and Bureaus charged with repaving 2,400 lane miles of City streets, achieved for the first time in
the City's history. Selection section staff addressed the hiring and staffing needs, while IT staff
created a new Examination Information Database for this pavement preservation program.

Over 700
Monthly
Van Pools
Participants
Over 350
Monthly
Carpool
Participants
Over 100
Bike/Walk
Participants
RIDESHARE PROGRAMS
Events such as National Bike to Work Day & CicLAvia (pictured above) promoted not
only biking to work but other ridesharing programs, which supported the Mayor’s
goals for environmentally-friendly commuting and reduced traffic congestion.
Create a More Livable and Sustainable City

“How to Read a Job Bulletin”
“How to Update NEOGOV Profile”
The Personnel Department launched a series of short videos on our Internet site, aimed at assisting potential
candidates with the civil service selection process. The following videos were created by our staff and shared via
social media sites:
o How to Apply for a Position with Us
o Introduction to City of Los Angeles Departments
o How to Update NEOGOV Profile
o How to fill out a job interest card
o How to read a job bulletin
o What’s the difference between Civil Service and Exempt
And more to come!
“What’s the Difference between Civil Service and Exempt”

201
83,902
37,971
12,847
Exams
Opened
Job
Applications
Applicants
Tested
Successful
Candidates
SOCIAL MEDIA PRESENCE
Implemented the use of social media sites to increase the visibility of the City and Personnel Department to engage
prospective employees.
Find the City of Los Angeles
on Facebook, Twitter,
LinkedIn, Instagram, and
YouTube.
Promote Good Jobs for Angelenos All Across Los Angeles

NEOGOV
Implemented and integrated a new Applicant Tracking
and Hiring Process system using NEOGOV software.
PERFORMANCE STAT
Implemented Department-wide HRStat (Performance Stat). These
PerformanceStat efforts have resulted in successes in Police Officer
and Firefighter hiring, examining processes, internal hiring practices,
Workers’ Compensation & Safety, and improved customer service.

326
City Supervisors
Completed the
Core Supervisory
Training
5,029
Non-mandatory
Training Courses
Completed
Successfully
Implemented HR
Stat Meetings to
Align
Department-Wide
Goals
The Deferred
Compensation Plan
received an
Innovator Award for
its Retirement
Income Projection
Calculator
BETTER WORKERS’
COMPENSATION CLAIMS
MANAGEMENT
Transitioned to a new and
more efficient processing
system called iVOS. The
new system saved the
City $1 million annually in
systems maintenance
costs, and provided
better workers’
compensation injury and
payment data to
Personnel Department
and City Departments.
RETIREMENT INCOME REPLACEMENT CALCULATOR
Completed a Project Plan for the use of the Deferred Compensation Plan
Retirement Income Replacement Calculator, a key tool in raising participant
awareness and achieving successful participant outcomes.
Make Los Angeles the Best Run Big City in America

REDUCING THE EXAM BACKLOG
Reduce the backlog by the end of December 2017, to the point
in which an exam can be opened within 30 days of
receiving a request.
SUCCESSION PLANNING
Develop a succession plan by December 2015 with four key
departments, and begin implementation of strategies to
address recruitment, selection, and training issues by
January 2016.
BUILD AN EMPLOYEE WELL-BEING PROGRAM
Launch the type of program that will target and encourage
healthy behaviors related to nutrition, exercise, stress
reduction, and personal financial wellness.
Onward Through Innovation
EMPLOYEE DEVELOPMENT (TRAINING)
Train 300 more supervisors in the next fiscal year through our Core Supervisory Training
Program, train at least 390 more employees in process improvement, and increase participation
in online training courses by 10%.
WORKERS’ COMPENSATION MANAGED CARE PROGRAM
Reach the 2015-16 goal of increasing cost avoidance to $1.5 million per month.

Project Coordinators
Michael De La Rosa
Bobbi Jacobsen
Michael Daco
Monica Chow
Ray Tadrisi
Clinton Ino
Photo Credits
Sabeena Ghani
Kim Cao
Mirna Hanger
“Hire the best. Empower for success.”

The Personnel Department at Your Fingertips
You Can Make a Difference:
Visit Us on Social Media:
http://www.joinlapd.com/
(866) 444-LAPD (5273)
joinlapd@lapd.lacity.org
https://www.facebook.com/CityLAJobs
https://twitter.com/citylajobs
https://instagram.com/citylajobs
http://www.joinlafd.org/
(855) 552-LAFD (5233)
per.joinlafd@lacity.org
https://www.youtube.com/c/citylajobshires
Careers With the City of Los Angeles:
https://www.linkedin.com/company/citylajobs
Visit the City of Los Angeles Personnel Department
700 East Temple Street
Los Angeles, CA 90012
http://per.lacity.org
Phone (213) 473-9311
TDD/TTY (213) 473-9312
We are open: Monday through Friday, from 7:00 a.m. until 4:00 p.m.