HTA STRATEGY ibook
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OUR VISION<br />
HARRODS HOSPITALITY<br />
TRAINING ACADEMY<br />
!"<br />
WHY?<br />
The Hospitality Training Academy was created to<br />
support the L&D by providing our people with an<br />
Hospitality specific learning and development solution<br />
that enables each employee to either specialize in<br />
their current role or, prepare them for their future<br />
ones whilst at the same time, support the team in<br />
working as a single unit to achieve our objectives<br />
ONE WORD FOCUS<br />
TWO<br />
PERSPECTIVES<br />
EMPLOYEE<br />
ENGAGEMENT<br />
CUSTOMER<br />
ENGAGEMENT<br />
ONE WORD<br />
We decided to focus on two objectives, and chose<br />
one word that embodies the essence of our vision:<br />
ENGAGEMENT<br />
That ‘one word’ would become our ground zero,<br />
giving direc8on and purpose to everything we do,<br />
driving commitment from our people, to strive in<br />
building a loyalty culture with our customers
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