HTA STRATEGY ibook
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SERVER/HOSTESS<br />
FOSTERING TEAMWORK<br />
The ‘Art of Service’ with its 10 golden rules is at the<br />
heart of our drive for scaling up personal emotional<br />
MANAGER<br />
EVP<br />
HIPO FOH<br />
wellness into building a collaborative team, and<br />
achieving three essential virtues for customer service:<br />
§ Empathy,<br />
§ A sense of responsibility and;<br />
§ A commitment to deliver excellence<br />
SUPERVISOR<br />
Our…<br />
HOSPITALITY TRAININGS QUADRANT
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