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Healthwatch Merton
2014-15 was a busy year for
Healthwatch Merton with our
own work plan and direction.
The year began with our ‘Feedback and the Future’ event where we
presented our first annual report and shared our work streams for the
year. Since this event we have heard from over 869 people on a
variety of issues that enabled us to gather a wealth of information
that covered everything from transport issues, access to services,
integration of services, person centred care, social care and carers
issues.
We carried out 23 outreach visits and spoke at various community
forums, support groups, residents associations and voluntary organisations
to ensure that people throughout our community have the chance to get
their voice heard on local health and social care matters important to them.
The intelligence and information we collected was shared with relevant
decision makers, decision making boards and service providers within
Merton to impact and influence the health and social care provision
delivered locally.
Service providers are recognising the powerful feedback patients and users
of their services are able to provide and how this can lead to more
effective services with better outcomes. The local
commitment to listening directly to you is something
Healthwatch Merton is proud to support.
869
people spoke to us on a
variety of health and social
care issues
827
Twitter followers
23
outreach visits and various
forums, support groups and
residents associations
2,040
subscribers to our
monthly newsletter