Capernwray Holidays 2016 Brochure

Terms & Conditions
Please take time to read the following terms and conditions carefully. They are the basis
of the contract between yourself and Capernwray Holidays.
A contract will exist between Capernwray Holidays and yourself when we receive your
booking form and deposit. In return you will receive from us a booking confirmation slip
and receipt for the payment received. If you think anything is incorrect and needs our
attention, please contact us immediately.
1. The prices in the brochure are for full board, standard accommodation. The price stated
is the price per person per holiday and is correct at the time of going to press. We reserve
the right to amend the fees if necessary. All payments must be in Pounds Sterling.
2. If you request a small room (2 or 3 bedded rooms) or an en-suite room (2 or 3 bedded
rooms) you will be charged a supplement of £10/£15 per person per weekend, or
£15/£30 per person per week. We only have a limited amount of small rooms and
availability of these cannot be guaranteed. Single rooms are not available.
3. A non-refundable deposit of £25 per person per holiday plus optional cancellation cover
of £1 per person, per night (if required) should be paid when making a booking. You will
be deemed to have declined this cancellation cover if you do not include the payment
with your deposit on your booking form.
4. The amount paid (deposit and cancellation cover) will be given in the ‘confirmation of
booking’ letter. The outstanding balance is due six weeks before the start of your holiday.
If you choose to pay the balance by credit card, there will be an additional charge of 2%
to cover bank fees.
5. If you are booking a holiday less than six weeks before the holiday start date, the full cost
is payable at time of booking.
6. A cancellation of a booking is only acceptable if received in writing. In the event of a
cancellation, the deposit and cancellation cover is forfeited, and if the cancellation is
made 28 days or less before the start of the holiday, the following charges will apply:
between 28 and 14 days prior to arrival, 50% of the total holiday cost is forfeited;
between 14 and 7 days prior to arrival, 75% of the total holiday cost is forfeited;
less than 7 days prior to arrival, 100% of the total holiday cost is forfeited.
If you have paid for cancellation cover and the reason for cancelling is beyond your
control, only the deposit and cancellation cover premium will be forfeited.
7. If you prefer not to accept our cancellation cover we recommend you safeguard your
possible loss of part or all of your holiday cost by taking out cancellation and/or travel
insurance. There is a suitable policy arranged through Christian Camping International
(UK) which can be found at www.freetime-travel-insurance.com
8. Personal property is your responsibility at all times. A safe is available at reception for
travel documents, money and other smaller items. Capernwray Hall is insured for public
liability.
9. Travel Visas. It is your responsibility to ensure you have the correct visa to allow you to
join us, prior to arrival in the UK.
10. Data Protection. Personal information given on booking forms and other sources is used
for Capernwray/Torchbearers International purposes only and is not passed on or sold
to third parties. During your holiday photographs and videos may be taken for use in our
promotional material. If you do not wish to appear in such presentations please inform
us in writing, before your arrival. Please contact us if you would like your details to be
removed from our records.
11. We can cater for vegetarians and will try to cater for medically essential diets whenever
possible, if we are given details in advance of your visit.
12. Car parking is entirely at the owner’s risk.
13. Guests are requested not to arrive earlier than 4.00pm at the beginning of their stay,
and to vacate their bedroom no later than 10.00am on the day of departure, except for
Men’s Weekend and our (short) Ladies’ Weekend when guests should leave after lunch
on Sunday. We regret when one holiday starts the same day as another finishes, the
bedrooms may not be available until 4.00pm on the day of arrival.
14. We regret we cannot allow any pets.
15. Some optional activities and trips that may be offered during Holidays carry additional
charges. Bookings and payment will be arranged during your stay.
16. We do not allow alcohol or drugs on site at Capernwray Hall and ask our guests to
respect our wishes in this matter. In addition, we ask that guests in our care who are
under 18 years of age do not bring, obtain or consume alcohol or drugs on or off site
during their stay.