BOOSTING OUR BUSINESS

Employees and values
Lesley Uitte de Willige
Manager Data & Interface Development (IT)
The Netherlands
”It has already been 9 years since the first day I started working for Intrum
Justitia. I started as a student in computer science to fulfill my graduation.
The challenging mission was to develop a process for one of our major clients.
After that Intrum Justitia asked me to stay.”
“Now I have a management role and I work with a team of self-employed
professionals. My team and I are involved in projects concerning integration
of systems from clients and suppliers, improve processes and make
sure we keep up with innovations from both the outside world and just as
important our internal improvements like Intrum Web. Currently we are
part of a project in which we are implementing a new collection system.
A big change, but we commit to the challenge. I am proud of my team.”
Alexandra Lago Agujetas
Collection Manager, Banking & Finance
Spain
”I started working at Intrum Justitia 7 years ago. In my first role I was the
administrative assistant in our legal department. It was a great experience
and I gained a lot of knowledge about legal proceedings.”
“After two years I was given the opportunity to change department to our
call center, gaining my first experience in managing collection activities
by telephone. From there I went to Banking & Finance, where I work as a
collection manager today. This change has been positive, not only because
I learned more about managing claims, but also to able to put the values
of Intrum Justitia into practice. In my role it is necessary to really live by
our value “understanding people” as I talk to people in difficult situations
every day. In my every day work I need to be methodical but at the same
time make customized solutions for recovery that apply to each case as
they are all individual. I would love to keep developing professionally in
the company.”
Christina Nilsson
Training & Development Specialist
Sweden
”My journey with Intrum Justitia has been an exciting one. During my 15
years with the company, my development has never stood still. My career
is a clear example of how the company nurtures expertise and encourages
personal responsibility. I began as a case administrator at the Contact
Center, where I was quickly assigned responsibility for supervising others.
After having participated in building up the client web, I took on the role
of Client Web Administrator.”
“Today I work as a Training & Development Specialist. I am motivated
by working with training in an innovative way, since we monitor market
trends and create new solutions at Intrum Justitia. We are not afraid to take
on challenges, which is made possible by strong cooperation in which we
support one another. I look forward to continuing to contribute to Intrum
Justitia’s success and thereby contributing to sounder finances in society.”
28 Intrum Justitia Annual Report 2015