Maintenance & Turnaround Management Services
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<strong>Maintenance</strong> <strong>Management</strong> Helpdesk<br />
• Asset ownership and <strong>Management</strong><br />
• Asset Issues Ticketing<br />
• Validate Environment Supported<br />
• Maintain Asset Outage Diary<br />
• Resolve Non-Defective Service Requests<br />
• Resolve Known Defects<br />
• Manage Escalation<br />
• Assist with asset configuration for Field Force by<br />
reading manuals<br />
• Problem resolution Using broad Asset Knowledge<br />
• Manage Escalation<br />
• Verify L1 / L2 support<br />
• Address complex / critical issues<br />
• Resolve Service Request Using Interoperability &<br />
Multi-Vendor Issues<br />
• Problem Simulation<br />
• Provide Workarounds Suggest fixes for<br />
Known Outage Problems<br />
• Engage Engineering Field Force Teams as required<br />
Level 0-1 Support<br />
• Scheduling<br />
• Work Order <strong>Management</strong><br />
• Data Entry<br />
Level 2 Support<br />
• Technical trouble shooting (Asset, network,<br />
multi-vendor platform support)<br />
• Escalation Handling<br />
• Problem Simulation / Triage, Hot Fix,<br />
Workarounds<br />
• Access to Asset Manuals, <strong>Maintenance</strong> History,<br />
• Location, Design and previous solution base<br />
Overall Benefits<br />
Quality<br />
• Efficient maintenance and turnaround<br />
management<br />
• Complete tracking and closure of all work<br />
orders<br />
• Enhanced planning and scheduling visibility<br />
• 100% requirements coverage through<br />
bidirectional traceability<br />
Value for Money<br />
• Cost benefit through early detection<br />
variance reporting<br />
• Cost reduction through reusability<br />
and tools usage<br />
• Reduced monitoring effort through<br />
end-to-end ownership of work order<br />
management<br />
Time to market<br />
• Meeting stringent deadlines through<br />
effort optimization<br />
• Reduced rework effort due to early<br />
detection of defects<br />
Case Study – Asset Data <strong>Management</strong> For O&G Exploration Contractor<br />
Client<br />
Goals<br />
• Integration of legacy systems data into rig<br />
management system<br />
• Combat key challenges pertaining to large<br />
volumes, forthcoming new projects, inadequate<br />
personnel and high costs<br />
• Clear huge backlog of approximately<br />
15,000+change request transactions to complete<br />
• Put in place a streamlined workflow for<br />
processing of asset related changes in database<br />
Areas<br />
Supported<br />
• Manage the database for maintenance and technical<br />
support department<br />
• Areas / services handled<br />
Change Requests (CR)<br />
Dropped Objects Prevention<br />
System (DROPS<br />
Subsea (BOP)<br />
Rig Condition<br />
Assessment (RCA)<br />
Oil Sampling (OS)<br />
Engagement<br />
Highlights<br />
• Bespoke integrated IT / BPO approach that<br />
combined process and platform ownership<br />
• Successful data migration<br />
• Customized one single view of performance<br />
management<br />
• Processes made efficient by modification of SOPs,<br />
SIPOCs and flowcharts post go-live<br />
• Improvement in Overall Coverage: Scope of work<br />
` increased from one rig division to nine rig divisions<br />
(global coverage), which resulted in addition of<br />
more sub-processes<br />
Benefits<br />
Realized<br />
• Streamlined maintenance plans, proper maintenance of<br />
asset hierarchy leading to improved visibility<br />
• TAT Improvement: 62% improvement in TAT across<br />
various lines of businesses. Cleared the huge backlog<br />
of 35,000 CRs and reduced the average TAT from<br />
>360 days to
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