Professional Protocol (ESCO)
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
2 Give your info first<br />
Give the caller your name and extension in case you get disconnected. This<br />
will also give the caller a sense of importance and that you are personally<br />
concerned about the caller's situation. And, remember to always be<br />
pleasant.