Professional Protocol (ESCO)

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5 Complete the Transfer At this point, you can complete the transfer by connecting the caller and your teammate by hanging up your phone.
PROPER ETIQUETTE GOES A LONG WAY, SO LET'S ADOPT THIS HABIT.
Page 1: PROTOCOL AT WORK: EMAILS & CALLS
Page 4 and 5: USE A PROFESSIONAL SALUTATION
Page 6 and 7: ✗ Hey
Page 8 and 9: ✗ Yo
Page 10 and 11: USE OF SLANGS IN EMAILS
Page 12 and 13: ✗ How are u?
Page 14 and 15: MISSPELLINGS
Page 16 and 17: ✗ They’re services
Page 18 and 19: CAPITALISATION OF PROPER NOUN AND P
Page 20 and 21: ✗ your brilliant lets proceed and
Page 22 and 23: BEWARE OF “REPLY ALL”
Page 24 and 25: EMAILING FROM MOBILE
Page 26 and 27: BE IMAGE CONSCIOUS
Page 29 and 30: CALL ETIQUETTE
Page 31 and 32: Always identify yourself to the cal
Page 33 and 34: ! “Hello. Good afternoon, this is
Page 35 and 36: Maintain a level of professionalism
Page 37 and 38: Do not sound distracted or disinter
Page 39 and 40: Thank the caller for calling in! Be
Page 41 and 42: While we all take the courtesy to i
Page 43 and 44: 2 Give your info first Give the cal
Page 45: 4. Wait for an answer (from your te

Professional Protocol (ESCO)

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