LEONE

4 .
FROM
PROBLEMS
TO SOLUTIONS
List management
As Response Workers came from all parts of the country, and performed
a range of different functions, the fluid nature of payee lists, combined
with a lack of robust policy and protocol to update lists, presented a
major challenge. In particular, difficulties collecting and cross-referencing
information led to inaccurate lists for disbursement of digital payments.
Exclusion from lists, or incorrect categorization of Response Workers,
impacted on morale and frequently gave rise to strike actions. In many cases,
list management procedures were not being followed, resulting in Response
Workers transferring to different facilities and being double-registered.
List management challenges were further complicated by instances of
fraudulent behaviour, as large quantities of hazard payments became
available in a country where the legally mandated minimum wage is
US$115 per month, 12 while hazard payments ranged from US$100 to
US$400 per month.
In response to these challenges, and other errors of incorrect inclusions
and exclusion from payee lists, the Payments Programme organized
policy consultations with development partners, the Ministry of Health and
Sanitation, and Response Workers. The purpose of these consultations was
to clarify worker categories, and define pay rates based on levels of risks
and EVD occurrences. The policy revisions also focused on the process of
list management and approval.
List Management Challenges
EXCLUSION
INCLUSION /
DUPLICATION
INCORRECT
INFORMATION
“I don't like mobile
money. I like cash. If
someone taught me
how to use mobile
money, I wouldn't mind
using it because there
are agents close to
where I live."
ERW are added on a
daily basis at some
of the centers and
not updated properly
in the system
UNDP team does
not have the authority
to update the list
The role and rights of
DMO/ supervisors is
not properly defined
Many ERWs leave their
duty stations with the
fear of contracting the
disease, these ERWs
in many cases still
tend to be on the list
Few centers have also
lost ERWs due to death
ERWs also move
across from
Government Hospitals
to DHMTs, these
results in them being
list on both the lists
The position of ERWs
also changes, this
results in incorrect
categorization of
ERWs and results
in wrong payment
Backlog of payments
has also resulted in
angry ERWs
ANONYMOUS EBOLA
RESPONSE WORKER
24