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5 . STRONGER TOGETHER: COLLABORATING TO BEAT EBOLA The service architecture of identifying eligible Response Workers, digitizing and tracking their changing roles and daily attendance, and paying them the right amount on time, was made possible by the partnership brokered by the Payments Programme between the government of Sierra Leone and global, regional, and domestic private sector companies such as Airtel, Africell, Splash Money, and local company iDT Labs. The value chain approach to digitizing payments allowed this partnership to quickly transform the challenge, helping the government of Sierra Leone deliver scale, efficiency, and transparency of payments in a crisis environment. This success has also subsequently opened up new opportunities for collaboration across various sectors in crisis response. Collaboration was also crucial in addressing complex challenges relating to the fiscal sustainability of the Payments Programme, as the number of Response Workers rapidly grew to combat the rapid spread of the disease. At the same time, the Ebola crisis had seriously affected many sources of economic activity in Sierra Leone, such that the large quantities of funds flowing into the country to help combat the crisis gave rise to new forms of economic activity that became known colloquially as “the Ebola Economy.” To address these complex challenges, a Hazard Payment Committee was established to address these issues, along with unforeseen challenges, and take decisions quickly and cohesively. It consisted of implementing development partners and NGOs, and was convened by the government of Sierra Leone and the United Nations through the Payments Programme. Stakeholder Roles identity accounting: keeping track of transactions messaging: conveying transaction information securely Government Payments Programme for Ebola Response Workers Ministry of Health and Sanitation National Ebola Response Centre Anti Corruption Commission Payments Programme for Ebola Response Workers Ministry of Finance and Economic Development Bank of Sierra Leone (Central Bank) Community Banks Payments Programme for Ebola Response Workers National Telecommunications Commission Donors United Nations Development Programme United Nations Capital Development Fund/ Better Than Cash Alliance United Nations Development Programme United Nations Capital Development Fund/ Better Than Cash Alliance Private Sector iDT Labs Commercial Banks Splash Money Mobile Network Operators BDO (Auditor) 28
Key Implementation Stakeholders Government of Sierra Leone Donors NGOs Private Sector INSTITUTION National Ebola Response Center Ministry of Finance & Planning Ministry of Health & Sanitation Anti-Corruption Commission Bank of Sierra Leone National Telecommunications Commission (NATCOM) United Nations Mission for Ebola Emergency Response (UNMEER) United Nations Development Programme United Nations Capital Development Fund and Better Than Cash Alliance United Kingdom Government Ebola Response World Bank African Development Bank All partners paying Response Workers not paid by NERC Airtel Africell Splash Money All major commercial banks BDO (auditor) iDT Labs ROLE Fulfilling Government’s commitment to pay hazard payments to Response Workers Supporting NERC on its fiduciary compliance for all Ebola donor funds, including for hazard payments Organizing health centers to follow procedures for approving Response Workers on payee lists Supporting NERC by investigating any claims of corruption for hazard payments Supporting NERC to ensure cooperation of the financial sector to make digital payments Supporting NERC and Bank of Sierra Leone to ensure cooperation of MNOs in case of regulatory roadblocks Representing the UN in all meetings related to hazard payments Providing technical assistance and implementation support to NERC Coordinating all the NGOs supported by the Department for International Development (DFID) (United Kingdom) for hazard payments to ensure that the same Response Workers are not paid by Government and by DFID-funded NGOs Funding agency for hazard payments; Providing technical assistance on financial education outreach initiatives and bank transfer implementation, implemented through the Payments Programme Funding agency for hazard payments Paying Response Workers and coordinating with NERC through the Payments Programme to utilize a common information management system for digital identification to mitigate overpayments Contracted by NERC through the Payments Programme to digitally pay Response Workers Contracted by NERC through the Payments Programme to digitally pay Response Workers Contracted by NERC through the Payments Programme to digitally pay Response Workers, expand the agent network, and manage liquidity for hazard payments to Response Workers Partnered with NERC through the Payments Programme to move hazard payments from mobile money to direct bank account transfers Hired by World Bank and African Development Bank to ensure fiduciary compliance in respect of all World Bank funds, including hazard payment financing Hired by government of Sierra Leone to develop digital identity database 29
Page 1 and 2: IERRA LEONE CASE STUDY Saving Money
Page 3 and 4: EBOLA RESPONSE CASE STUDY At the he
Page 5 and 6: 5. STRONGER TOGETHER: COLLABORATING
Page 7 and 8: DIGITAL PAYMENTS Delivered a cost s
Page 9 and 10: STORIES FROM EBOLA RESPONSE WORKERS
Page 11 and 12: 9
Page 13 and 14: Key principles of responsible digit
Page 15 and 16: “When UNCDF came on board the Pay
Page 17 and 18: “The Sierra Leone experience high
Page 19 and 20: Challenges in Sierra Leone NETWORK
Page 21 and 22: STORIES FROM EBOLA RESPONSE WORKERS
Page 23 and 24: “Urgency of need was a powerful m
Page 25 and 26: 4. FROM PROBLEMS TO SOLUTIONS The P
Page 27 and 28: Audit compliance Compliance with th
Page 29: 5. STRONGER TOGETHER: COLLABORATING
Page 33 and 34: 7. LESSONS FROM SIERRA LEONE The Si
Page 35 and 36: Building stronger digital payment s
Page 37 and 38: Fostering collaboration between the
Page 39 and 40: In general, there is a need for:
Page 41 and 42: Interviewees ORGANIZATION Africell
Page 43 and 44: Cost Savings from Shifting from Cas
Page 45 and 46: Endnotes 1. For details on the meth
Page 47 and 48: C

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