25 Reasons to celebrate - Flipbook_1
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17<br />
DELIGHTED CUSTOMERS<br />
ere is no be er testament<br />
of our cus<strong>to</strong>mers happiness<br />
than their loyalty. Our loyal<br />
cus<strong>to</strong>mers contribute <strong>to</strong> 72%<br />
of our overall business.<br />
Annual cus<strong>to</strong>mer satisfaction<br />
surveys are conducted <strong>to</strong><br />
evaluate experience, merchandise,<br />
sta , transaction e ciency, e cacy<br />
of schemes and promotions, etc.<br />
Your company has consistently<br />
scored in the <strong>to</strong>p 80 range of the<br />
Cus<strong>to</strong>mer Satisfaction Index.<br />
Your company has received numerous awards<br />
for its exemplary cus<strong>to</strong>mer service including<br />
Most Trusted Retailer of the Year at the<br />
prestigious Economic Times Retail Awards in FY14.<br />
Annual Report 2015-16 18
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