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Exhibit 5: Next-Gen EUC Solution Framework<br />
UPTO 25% Tickets<br />
UPTO 30% Efficiency<br />
UPTO 15% MTTR<br />
Self Service<br />
Next-Gen Service Desk<br />
Workflow Automation<br />
3<br />
Escalation<br />
60% MTTR<br />
360 Visibility<br />
Traditional<br />
Next-Gen<br />
App, Device<br />
Network, User<br />
1<br />
End User Experience Monitoring Self Heal / Auto Fix<br />
2<br />
Field Support / IT Team<br />
4<br />
UPTO 30 % Productivity<br />
Business<br />
Stakeholders<br />
UPTO 35% Incidents<br />
UPTO 40% Issues<br />
Source: Zensar<br />
What Next Gen EUC will help achieve<br />
• Fully Automated Smart Desk services using Always on Smart Center increases faster problem resolution up to 60%<br />
• 3Ps workplace solution helps enable proactive issue resolution up to 55%<br />
• Do-it-yourself solution enables user device into an auto healing station anywhere, anytime and fixes end user issues proactively up to 40%<br />
• Smart Mobility solution built on an extensive data analytics platform increases business critical applications performance up to 30%<br />
• Optimized Endpoints (PCs) lifecycle helps with savings of up to 25%<br />
• Cutting edge Next-Gen End User Computing solutions built on market leading automation platforms enable up to 20% saving on<br />
workplace transformation initiatives<br />
• The solution also provides 100% visibility of business impact ($ loss) due to poor end user experience and productivity<br />
Next-Gen End User<br />
Computing Portfolio<br />
Next-Gen<br />
Smart Desk<br />
UPTO<br />
35% Reduction in End-User Incidents<br />
UPTO<br />
60% Faster Problem Resolution<br />
Essential<br />
+<br />
Smart<br />
Field Support<br />
Advance<br />
+<br />
Smart Mobility<br />
+<br />
VDI Support<br />
Services<br />
+<br />
Worplace Managed<br />
Services<br />
Essential Advance Premier<br />
UPTO<br />
20% Faster Problem Resolution<br />
UPTO(Add-on Savings)<br />
25% Savings by H/W Optimization<br />
Workplace Engineering Services<br />
EndPoint Lifecycle<br />
Visibility<br />
Mobile Experience<br />
Monitoring<br />
Proactive Health<br />
Monitoring<br />
Proactive User<br />
Experience<br />
Proactive Problem<br />
Management<br />
VDI Black Spot<br />
Monitoring<br />
Cloud Experience<br />
Monitoring<br />
Self Heal<br />
Services<br />
EUC IT<br />
Analytics<br />
Controlled Change<br />
Management<br />
Enterprises of all sizes must design their<br />
future workplaces to deliver value in new<br />
and dynamic ways. Zensar’s Next Generation<br />
End User Computing (EUC) services help<br />
organizations derive greater business value<br />
by eliminating desktop infrastructure<br />
bottlenecks throughout the enterprise. In<br />
order to achieve this, Zensar offers three<br />
different Next-Gen End User Computing<br />
packages – Essential, Advance and Premier.<br />
Exhibit 6: Next-Gen End User Computing Portfolio<br />
Source: Zensar<br />
pg | # 11
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