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Technologies empowering The Smarter Workplace In today’s dynamic business scenario, companies are constantly transforming the way they manage business assets, employees, and their customers. The need for real-time information for faster decision making processes as well as managing remote employees and individual workers is essential. Enterprises demand a more intelligent workplace management technique to enable Smarter Workplaces. Context Aware Operations Exhibit 2: Workplace Community Centric Collaboration Why do we need a Smarter Workplace? Digitization of an enterprise is a key aspect in the development of smart workplaces. With the global economic pressure to lower the cost of operations and services and to improve business efficiency to stay competitive in the market, outsourcing, and offshoring business activities across the globe, is a common practice. However, this effort by enterprises lacks the technological support that could effectively bridge the gap between business operations and customer demands. On-Demand Service Unified Information Stream Source: Frost and Sullivan Transforming a traditional business operation into a digital enterprise warrants transformation in every segment of the business processes. Until now, the internet is the only technology that has been strongly leveraged by enterprises to communicate with the world. However, the recent disruption by several technologies together from various domains, such as data management, analytics, social media and mobiles, provide the opportunity for enterprises to expand capability from only communication to better understanding of the market demands and business operations for effective strategy implementation. pg | # 05
Key elements for development of a Digital Enterprise and ‘SIXMIX’ framework Frost & Sullivan has identified six key areas for technology implementation (diagram below) within an enterprise. Exhibit 3: Six key focus areas for developing the Smart Enterprise Framework Cyber Security Analytics Distributed Data Source Collaborative Data Respository Interconnectivity Remote Data Access Source: Frost and Sullivan Companies need to identify the key elements of transformation faster and apply strategies for better engagement and interaction with their customers. Disruptive technologies across these six areas have the power to completely transform an organization’s capabilities in terms of innovativeness, manageability and efficiency. With an in-depth understanding of the transformational areas, Frost & Sullivan introduced a novel framework called ‘SIXMIX’ a combination of six key technology elements that are essential for a digital workplace to operate efficiently and help an organization gain a cutting edge over its competitors. pg | # 06
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