PORTFOLIO

COMPLETE PORTFOLIO 

OF IT SOLUTIONS AND SERVICES 

FOR TELECOMMUNICATIONS 

OSS 

BSS 

M2M / IOT 

WHY COMARCH SUCCESS 

BSS/OSS PORTFOLIO



COMARCH BSS/OSS 

THE FLEXIBILITY YOU NEED IN THE DIGITAL ERA 

We live in a world of constant connectivity. A world where interactions happen 

online in real-time, where massive streams of big data are sent through mobile 

networks every second, where traditional communication has become digital 

and devices intelligent, reshaping people’s lives globally. 

For telecom companies like yours this world creates new challenges. Customers 

want their digital services to be available anytime and anywhere, and they demand 

the highest quality. At the same time you have to keep costs low, service 

delivery times short and operations agile. To face the challenges of the digital 

era you need to be flexible enough to adjust to the dynamically changing reality. 

And you need the right business partner who can help you launch new services 

quickly and cost-effectively, transform operations and increase business efficiency. 

A partner like Comarch. 

Comarch is a European-based provider of complete BSS/OSS solutions for 

telecoms. Since 1993 we have expanded onto four continents and have been 

continuously developing our cooperation with both global and local customers. 

By partnering in telecom projects globally, and by actively contributing to the 

work of the industry standardization bodies, we have gathered valuable knowledge 

and best practices that we share with telecoms every day. 

Together with our innovation potential, which has been proven by analyst companies 

such as Gartner, and thanks to the execution power of over 5000 highly 

skilled specialists we can successfully tackle even the most complex transformation 

project that may lie ahead of you. 

We understand your business is unique. Our comprehensive BSS/OSS portfolio 

combines out of the box functionalities with high configurability. This enables 

you to shape Comarch’s solutions to tailor them to your company’s requirements, 

strategy and budget. 

Choose Comarch to be your partner in the digital era. Let’s shape the world of communications together. 

This product strategy, accompanied with a range of professional services that we 

can support with our own Data Centers, enables you to get the perfect solution 

for your business and achieve maximum efficiency while optimizing costs. 

Today we work with over 50 satisfied telecom customers worldwide who have 

trusted us with key areas of their business, including billing and customer care, 

service fulfilment & assurance, network management & planning, optimizing the 

experience of VIP and enterprise customers, as well as managing new areas of 

business such as M2M, cloud and digital service enablement. The success of our 

customers translates to our success and enables Comarch to grow, develop and 

foster innovation together with telecoms companies worldwide. 


BSS/OSS PORTFOLIO 

COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS 3



We greatly appreciate the flexibility of Comarch’s solutions that are tailored 

to fit our specific requirements. The company’s understanding of telecom 

business, combined with the commitment and domain knowledge of its 

specialists, convinced us that by partnering with them we can successfully face 

the challenges of the OSS transformation project we have planned, which is 

why we decided to select Comarch for long-term cooperation. 

Juan Manuel Caro Bernat, 

Director of Operations & OSS at Telefónica S.A. 



COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS 

5



CHAPTER I 




BSS/OSS PORTFOLIO 7



COMARCH BSS/OSS PRODUCT MAP 

Comarch’s widely developed activity, 

both in Poland and abroad, is the 

strongest confirmation of the high 

quality of our products, which cover 

all strategic areas of the TMF Telecom 

Applications Map (TAM). 

Comarch offers a comprehensive 

set of BSS/OSS tools that address 

the critical activities of fulfillment, 

assurance, billing and operational 

support, and enable communication 

service providers to create and 

secure new revenue streams and 

differentiate from their competitors. 

STRATEGY, 

INFRASTRUCTURE & 

PRODUCT 

PRODUCT MANAGEMENT 

SERVICE MANAGEMENT 

RESOURCE MANAGEMENT 

NETWORK PLANNING & 

DESIGN 

SUPPLIER/PARTNER 

ENTERPRISE 

PRODUCT CATALOG 

SERVICE CATALOG 

OPERATIONS SUPPORT & 

READINESS 

MARKET / SALES MANAGEMENT 

CAMPAIGN MANAGEMENT 

CUSTOMER MANAGEMENT 

CONVERGENT BILLING 

SYSTEM 

OSS/BSS DATA ANALYTICS 

SERVICE INVENTORY 

MANAGEMENT 

NETWORK INVENTORY 

MANAGEMENT 

AUTO-DISCOVERY 

& RECONCILIATION 


CRM FOR TELECOMS 

COMMISSION & INCENTIVE 

OSS PROCESS MANAGEMENT 

CONFIGURATION MANAGEMENT 

FULFILLMENT ASSURANCE BILLING 

MOBILE SALES 

CUSTOMER ORDER 

MANAGEMENT 

SERVICE ORDER MANAGEMENT 

SERVICE FULFILLMENT 

SERVICE ACTIVATION 

FIELD SERVICE MANAGEMENT 

OSS MEDIATION 

COMMONS 

SELF CARE 

CORPORATE SELF CARE 

CRM FOR TELECOMS 

SERVICE CONTROLLER MODULE 

SERVICE 

QUALITY 

MANAGEMENT 

SLA MONITORING 

CUSTOMER EXPERIENCE 

MANAGEMENT 

PERFORMANCE 

MANAGEMENT 

SERVICE 

MONITORING 

FAULT 

MANAGEMENT 

LOGISTICS MANAGEMENT 

BSS MEDIATION 

CONVERGENT BILLING 

SYSTEM 

CUSTOMER LOYALTY MANAGEMENT 

INTERPARTNER BILLING 

CONVERGENT BILLING SYSTEM 

VOUCHER & TOP-UP MGMT 

APPLICATION 

INTEGRATION 

INFRASTRUCTURE 

APPLICATION 

INTEGRATION 

FRAMEWORK 

8 


Comarch has a visible product roadmap and vision that address key 

CSP initiatives — such as how CSPs can monetize OSS investments related to 

SDN/NFV, over-the-top (OTT), big data, IoT and emerging big data industry 

vertical ecosystems — to grow revenue, improve operational efficiency 

and customer experience. 

Magic Quadrant for Operations Support Systems, 

Gartner, 2015 






BSS PROPOSED ARCHITECTURE 

STRATEGY, INFRASTRUCTURE 

& PRODUCT 

Market Sales 

Product 

Service 

Resource 

Partner 

Product Catalog 

Service Catalog 

OPERATIONAL, SUPPORT & 

READINESS 

Customer 

CRM for Telecoms 

FULFILLMENT ASSURANCE BILLING APPLICATION INTEGRATION 

INFRASTRUCTURE 

Mobile Sales 


Customer Order 

Management 

Service Order 

Management 

Service 

Activation 

Field Service Management 

3rd party 

system 

Self Care 

InterPartner Billing 

NETWORK 

ENVIRONMENT 

NMS/EMS 

Physical 

devices 

Convergent 

Billing 

Voucher Top-Up 

Management 

BSS Mediation 

Application Integration 

Framework 

10 


OSS PROPOSED ARCHITECTURE 

Service Management 

Resource Management 

STRATEGY, INFRASTRUCTURE 

& PRODUCT 

Network Planning 

& Design 


OPERATIONAL, SUPPORT & 

READINESS 

Service Inventory 

Management 

Other Systems (BSS, Trouble Ticketing, etc.) 

3rd party 

system 

Network 

Environment 

NMS/EMS 

FULFILLMENT 

Other Systems (BSS, Trouble Ticketing, etc.) 

Network Inventory 

Management 

Auto-Discovery 

& Reconciliation 

Configuration Management 

OSS Mediation 

Physical 

devices 

Service Order 

Management 

Service Fulfillment 

Service Activation 


ASSURANCE 

Service Quality 

Management 

Performance 

Management 

SLA Monitoring 

Customer Experience 

Management 

Service 

Monitoring 

Fault 

Management 

Reusable Components 

Authentication 

Service 

Reporting 

Service 

OSS 

Console 

System 

Repository & 

Configuration 

Notification 

& Escalation 

Service 

WEB 

Console 






M2M & IoT ECOSYSTEM 

M2M Actionable Analytics focuses on delivering measurable business value, 

using intelligent big data processing and real-time actionable analytics. It 

provides thorough information about the way in which customers are using 

your M2M products. Additionally, it handles some issues related to quality 

of service (QoS) within M2M operations, by helping discover which device 

(or type of device) generates issues, revealing data patterns and trends, and 

providing reports and analyses of anomalies. 

IoT Monetization Suite meets all the sophisticated needs of the modern 

IoT world. The suite is based on four main pillars: M2M Actionable Analytics, 

Billing of Applications (enables you to bill not only for connectivity, but 

also for devices, applications and services), SLA Management (ensures the 

highest quality of service for all the elements in the value chain) and Digital 

Services Platform. 

M2M Platform enables mobile operators to provide Managed Connectivity 

in multi-national, multi-level and multi-operator environments. The system 

helps launch M2M offers for vertical industries automotive, consumer 

electronics, FMCG, energy and utilities, finance and banking, healthcare, 

manufacturing, public services, security and transport and logistics. 

Digital Services Platform allows CSPs to execute digital strategies and 

ex pand their presence in the IoT. It allows switching from traditional, 

expensive and multi-layered systems (often so complex that they block 

innovation) to smooth integration of efficient cloud-based services. 

The platform follows the collaboration life-cycle from establishing 

partnerships, through manag ing capabilities, to service integration and 

assurance processes. 

12 


M2M PLATFORM 

• n Benefit from a “one-stop-shop” solution for M2M connectivity – execute M2M 

strategies independently of platform owners and their technologies thanks to a 

separate dedicated M2M connectivity management tool. 

• n Scale the solution to fit your needs – freely upgrade the modular platform 

as your business evolves. 

• n Increase efficiency of M2M-related business – activate a self-care portal for 

customers and partners, monitor your M2M business and troubleshoot any 

issues thanks to real-time notifications, browsing of data usage, reports and 

diagnostics. 

IT Systems 

of M2M Partner 

Existing 

Systems 

DWH 

Accounting 

Logistics 

Interface 

Front end Layer 

Back end Layer 

Operator 

- Account Manager 

M2M 

Dashboard 

Trouble 

Tickets 

Billing & 

Revenue Sharing 

SIM Inventory 

Network 

Operator 

- CSA 

CRM - Partner 

Management 

Reports 

BPM 

Monitoring 

AAA 

Connectivity 

Operator 

- Marketing 

M2M Platform 

Order 

Management 

Statistics 

Invoicing 


Online & Offline 

Processing 

M2M Devices 

Comarch M2M Platform – solution architecture 

• n Keep M2M costs in check and ensure KPIs are met, thanks to Comarch M2M 

Managed Services. 

• n Improve your M2M services – perform bulk operations to deliver services to 

your customers and improve time to market for your services and those of 

your partners. 

• n Become a real-time operator – charge in real-time to instantly gain all costs 

and usage data for all your partners and customers, and benefit from the 

built-in resource and SIM management functionality to manage SIM cards 

in bulk mode. 

M2M Partner 

Admin 

Self Care 

SIM Management 

Provisioning 

B2B Gateway 

- web services 






M2M ACTIONABLE ANALYTICS 

• n Measure your M2M business value by intelligently processing data collected 

from your network, M2M/IoT devices, applications and other data 

sources in real time. 

• n Analyze data in real time for immediate action – switch from post-mortem, 

offline data mining and analysis to a real time report and analysis tool that 

can trigger actions as soon as an issue arises. 

• n Combine current and historical data to see which M2M services your customers 

are using, and how, in one consistent view. 

• n Understand how to adjust your M2M Services to your customer needs and 

shape your company’s offer accordingly, by delivering valuable information 

to business, sales and operational departments. 

Network Environment 

RAN 

Probes 

Contextual Data Sources 

Maps 

Customer 

Information 

SCM 

MSC 

Net 

topology 

M2M / IoT Devices Environment 

Streaming 

Data Ingestion 

Data 

Management 

Source Files 

Apache 

Parquet 

OSS / BSS APPLICATIONS 

Kafka 

Data Stream 

Action Triggering 

& Execution 

Actionable 

Analytics 

on Apache 

Spark 

REST API 

• n Offer the highest Quality of Service, by offering different SLA levels and 

easily managing them in your M2M operations. 

• n Improve customer experience by understanding the cause of a service failure, 

tracking patterns and trends, reporting and analyzing anomalies, and 

notifying customers to improve their business and operational results. 

• n Start using your devices more efficiently – analyze how your M2M services 

are being used by connected devices, track the performance of those devices, 

and visualize the movement of your equipment; use those inputs to improve 

performance on your services, react to reduce inefficient use of devices. 

• n Generate revenues in new vertical markets by using M2M Actionable Analytics 

Aggregated 

Data on 

Elastic 

Search 

Kibana 

Reporting 

for various use cases, such as asset tracking, fleet management, supporting 

cities in planning street and transport networks, improving the use of energy 

by providing data to smart utilities / monitoring systems, and more. 

External 

REST API 

Data-as-a- 

Service 

Analytics-as-a- 

Service 

CUSTOMER SUPPORT 

CUSTOMER 

INTERACTION 

MANAGEMENT 

Web-based 

UI/Dashboard 

Comarch M2M Actionable Analytics - solution architecture 

Online Reports 

Visualizations 

Data Exploring 

CUSTOMER 

APPLICATION 

CUSTOMER USER 

14 


DIGITAL SERVICES PLATFORM 

• n Become an active player in new verticals, such as Smart City, automotive, 

healthcare, electricity, etc. – by offering your unique capabilities to potential 

partners. 

• n Find the right partners for your service (e.g. IoT suppliers or integrators) – 

use precise criteria to browse potential business and technology partners. 

• n Operate as fast as your OTT partners expect – easily manage digital services, 

coordinate distributed work and transform new service ideas into real services 

delivered to customers. 

Partners 

App Stores 

Developers 

Automotive Apps 

Smart City Apps 

Transportation Apps 

Cloud Services 

Payment Providers 

… 

Service Capabilities 

Partners 

Collaboration 

Digital 

Marketplace 

Service Providers / Operators 

Provider of Integrated Services 

Digital Services Platform 

Existing Systems 

and Capabilities 

Network, 

Infrastructure 

Service 

Management 

Service 

Onboarding 

• n Take full control of the flows between parties – control service and money 

flows between parties with up-to-date, automatically generated service flow 

and dependency diagrams for multi-cloud and multi-party digital services. 

• n Simplify the service integration process – control all phases of services 

launch, down to individual elements and browse dependencies between 

various service elements. 

Comarch Digital Services Platform – functionalities 

• n Introduce customer experience management to digital services – use the 

available information to measure how service faults impact multi-partner 

and multi-cloud services as well as your partners and customers. 

Service 

Assurance 

Service 

Inventory 

Value added: 

Brand 

Customers 

Access to market 

Integrated Services 

Customers 






IoT MONETIZATION SUITE 

In response to the requirements of modern service providers, Comarch developed 

a comprehensive IoT Monetization Suite that meets all the sophisticated 

needs of the modern IoT world. The suite is based on four main pillars: 

• n M2M Actionable Analytics – a modern data analytics tool, customized for 

M2M / IoT, which helps you measure the value of your business and react in 

real time to potential issues 

• n Billing of Applications – a billing system tailored to the needs of your M2M 

operations. Enables you to bill not only for connectivity, but also for devices, 

applications and services. Supports all business models (B2B, B2B2C, B2B2B) 

• n SLA Management – helps you ensure the highest quality of service for all 

the elements in the value chain, including device quality, application SLA, 

connectivity SLA and more 

• n Digital Services Platform – makes it easy to search for partners, lead them 

through the whole partner lifecycle, build product bundles and expose 

them in an online marketplace more. 

16 


SALES & CUSTOMER MANAGEMENT 

Online Self Care is a web self-service tool helping to provide end customers 

with a convenient online self-management portal, where they can access 

and edit their profile data and service subscription information, without the 

help of a call center agent. 

Customer Management helps communication service providers sell 

more services, get closer to their customers and significantly reduce 

customer churn. Pre-integrated with Comarch OSS/BSS suite, this 

flexible solution enables telecoms to benefit from a single, 360-degree 

customer view and gain deep understanding of the customer 

base. 

Sales Channel Management optimizes sales force efforts and 

helps service providers increase sales. It enables the optimization of 

your sales force compensation plans and automate field sales with 

Comarch Mobile Sales, to shorten and simplify the sales process. 

Comarch Logistics Management allows to verify, control and automatione 

of the replenishment of stock levels at selling points. 






CUSTOMER MANAGEMENT 

• n Leverage a 360-degree customer view to deliver superior service across all 

contact channels, including call centers, retail, self-service and more. 

• n Structure your marketing campaigns and introduce process-centric collaboration 

between front and back offices, sales and marketing, and business 

and technical departments, to boost operational excellence and increase 

employee productivity. 

• n Follow the intuitive customer view application to seize all sales opportunities 

effectively and make sure to reach the right customer with the right 

offer at the right time. 

• n Engage customers through social media channels – lotteries, special offers, 

coupons and rules for rewarding your best customers will maintain high 

customer satisfaction levels and increase retention, sales and revenues. 

• n Provide rapid and customized responses to incoming inquires and reduce 

the cost of customer service, by empowering your clients with innovative 

and intuitive self-service tools. 

Comarch CRM for Telecoms – user interface 

• n Handle all data with ease by transmitting it in a standardized form, based 

on the TM Forum SID concept, and benefit from pre-built processes to support 

any industry-specific operations. 

18 


ONLINE SELF CARE 

• n Improve your customer experience by offering a convenient, “always-on” 

com munication channel. 

• n Lower the costs of customer service by empowering your customers with 

self-management tools: let them view and edit their personal data, browse, 

activate and de-activate their services, perform payments and top-ups, 

see their financial operations and documents, reports problems (trouble 

ticketing) 

• n Enhance your marketing and sales with a direct marketing platform and 

sales channel. 

Comarch Self Care – user interface 

• n Extend the system’s functionalities with an e-shop to empower you and 

your customers with access to e-commerce tools and offerings. 

• n Offer your business customers the opportunity to manage and control 

telecom expenses, set rules and spending limits for employees and receive 

notifications when the limit is exceeded. 

• n Establish virtual hierarchies for business customers and delegate responsibilities 

for managing costs and services to middle and lower management. 






SALES CHANNEL MANAGEMENT 

COMMISSION & INCENTIVE 

• n Constantly improve commission policies to point agents in the right direction 

and customize commissions for top agents to motivate employees 

and improve sales results. 

• n Immediately post sales, point & payment result data for sales agents and 

managers to review. 

• n Let business users calculate commissions directly with a user-friendly 

algorithm configuration program. 

• n Automate commission allocation calculations with a reliable data 

repository. 

• n Flexibly define sales goals and assign agent positions in multidimensional 

distribution channel structures to set sales goals for individual agents or 

sales teams. 

LOGISTICS MANAGEMENT 

• n Comprehensively manage purchasing, storage and sales of physical and 

virtual products (telephones, modems, SIM cards, charge codes, virtual coupons, 

gift cards, etc.). 

• n Reduce return management costs and enjoy efficient anti-fraud protection. 

• n Automate the warehouse and delivery processes. 

• n Plan your purchases more efficiently based on analyses generated by the 

system and react to irregularities on the fly, thanks to accurate reports available 

directly in your email inbox or on mobile devices. 

COMARCH MOBILE SALES 

• n Speed-up order processing by enabling sales to register new contracts 

directly from their mobile device, in both online and offline modes. 

• n Automate your order processing to make it error-free. 

• n Conveniently introduce new service orders and service changes using 

mobile devices. 

• n Easily check service availability, based on your network infrastructure in a 

specific location, to instantly inform customers, which services they are able 

to order. 

• n Integrate with CRM to browse full customer data at any time and to automate 

order handling and service fulfilment. 

• n Automatically send information about necessary installation visits to Field 

Service Management systems. 

20 


After a thorough selection process we have chosen Comarch as a BSS vendor 

for replacing our existing billing system as the solution proposed by the 

company was the best fit for our requirements. It has to not only support 

contemporary but also future business models and market trends, with 

a strong focus on customer experience. In addition to that we were impressed 

by Comarch’s technical expertise and dedicated approach. We highly value 

long term relationships with our business partners, and we see Comarch as 

an agile organization that has a lot to offer for telecoms, especially in today’s 

digital services era. 

Eric Figueras, 

Vice President and CTIO at Síminn 






BILLING & CHARGING 

InterPartner Billing facilitates managing relations with domestic and 

international business partners and supports various business models which 

include revenue sharing, wholesale or roaming services. It allows to easily 

exchange billing data and invoices and share revenue or cost information 

with third parties. 

Convergent Billing System is a high capacity, flexible and scalable serviceagnostic 

management system which can be used by service providers to 

monetize services ranging from traditional telecommunications through 

MVNO and M2M to modern digital services. It allows real-time charging for 

any service type and facilitates the development of new business models 

in cooperation with partners – a key element in elevating business in the 

digital world. 

22 


CONVERGENT BILLING SYSTEM 

• n Evolve your business with a proven tool trusted by over 20 communication 

service providers worldwide. 

• n Increase business efficiency by using one flexible and accurate tool for 

billing, charging, rating, invoicing and money collection, regardless of the 

customer, market or service type. 

• n Accelerate and simplify billing processes – the user-friendly interface supports 

flexible definition and flow of mass processes. 

• n Implement multi-sided business models including cooperation with content 

providers, OTTs, application providers, MVNOs or industry verticals and 

launch new services on behalf of partners. 

• n Easily charge for any service, based on multiple factors such as time, bytes 

and event content at any given time. 

• n Increase customer satisfaction with flexible invoice-level discounts, and 

automatic correction of your invoices (thanks to a powerful rerating tool to). 

• n Control digital services in real-time and ensure better control over service 

usage for specific groups of subscribers thanks to a Service Controller 

Module. 

• n Facilitate pre-paid service management – define and generate vouchers 

and PIN codes using the flexible Comarch Voucher & Top-up management 

module. 





Data Access & 

Management 

Repository 

Data Processing 

Product Instances 

Product 

Managers 

Product Catalog, 

Product Inventory 

Specification & 

Offering 

Management 

Sales Support 


Product Offering 

Product Specification 

Distribution Channel 

Product Promotion 

Product Offering Price 

Product Lifecycle 

Management 

Product 

Information 

Publisher 

PRODUCT 

MANAGEMENT GUI 

IT 

Customer 

Information 

Management 

Billing Account 

Management 

Customer 

Financial Data 

Reports 

Rating & Pricing Processes 

Product / Service 

Rating 

Online Charging 

Billing 

Managers 

SYSTEM 


Convergent Billing System 

Business Process Management & Workflow 

Resource 

Management 

Price 

Management 

Pricing Algorithm 

Rating Element 

Bill Calculation 

Fixed, Cable 

Billing Processes 

BSS Mediation 

Multi-Service 

Network 

IP, IMS, NGN 

Reporting 

Receivables 

Management 

System 

Configuration 

Output 

Definition 

Customer Bill, 

Collections 

Transactional 

Document 

Production 

Back 

Office 

CUSTOMER 


2G, 3G, 4G 

Collection 

Management 

Billing Inquiry 

Dispute & 

Adjustment 

Service 

Usage 

Applied Customer 

Billing Rate 

Output Formating 

Bill Format / 

Render 

Comarch Convergent Billing System – solution architecture 

ESB / Integration Bus 

Existing Systems 

of the Operator 

DMS Archive 

Inventory 

MNP 

Payments 

G/L 

Data 

Warehouse 

Printing 

Central Log 

Manager 

Process 

Scheduler 

24 


INTERPARTNER BILLING 

• n Achieve multi-dimensional convergence thanks to a single tool for handling 

voice, data, messaging, content services and others. 

• n Manage any business models (interconnect, roaming, revenue sharing, 

wholesale) and any contract type (bilateral, hubbing, revenue sharing, 

roaming, MVNO or content-based) with one platform. 

• n Streamline billing management thanks to a built-in reconciliation process, 

manageable from Comarch InterPartner interface, as well as the powerful 

rerating functionality (for correction) and automatic adjustment processing. 

Operator’s 

Subscriber 

Telco 

Partners 

Partner 

Management 

Rating & Billing 

Interconnect 

Usage Date 

Operator’s 

Network 

Routing 

Optimization 

Prices & Prefixes 

Management 


• n Take hold of the powerful Partner Management module with its multiple 

core features: agreement management, workflow processing, regulated 

services support, dispute management, order handling, SLA auditing and 

managed communication channels. 

Interconnent 

Billing 

• n Process limitless volumes of data, by using a flexible and fully scalable system. 

Configure new services with ease using flexible customizable rating 

rules and aggregation levels. 

Revenue 

Sharing 

Settlement Raports 

Reconciliation 

Telco Partner’s 

Subscriber 

Settlement 

Reports 

Comarch InterPartner Billing – solution architecture 

Partner 

Self Care 

Roaming 

Voice and 

Non-Voice 

Services 

Partner’s 

Administrator 






BSS TAILORED TO YOUR NEEDS 

B2B Solution focuses on critical problems related to B2B relationships 

such as providing distinct selling strategies to companies of varied size 

(small, mid-size and multi-national corporations – MNCs), delivering and 

supporting large numbers of customized products and services, managing 

service level agreements (SLAs) and handling complex fulfillment processes. 

This solution supports multiple billing scenarios, such as split billing or 

billing-on-behalf. 

Smart BSS is a complete, pre-integrated solution allowing the comprehensive 

management of processes such as Request-to-Answer, Orderto-Payment, 

Usage-to-Payment, Request-to-Change, Termination-to- 

Confirmation and Problem – / Complaint-to-Solution, via Customer 

Management and Self-Care applications. It’s the perfect choice for 

Tier-2 and Tier-3 telecoms, including internet, cable and satellite TV 

providers, and MVNOs thanks to fast deployment and low costs. Tier-1 

operators can also use it for managing business activity (such as M2M) 

or services targeted at various industry verticals. 

MVNO/MVNE Solutions tailored to MVNO (Mobile Virtual Network 

Operators) and MVNE (Mobile Virtual Service Enablers) business 

models. They let MVNOs launch new brands quickly, and enjoy 

increased ARPU, while for MVNOs it provides enough flexibility to 

host multiple MVNOs on one platform and launch new ones for 

cooperation in as little as six weeks. 

26 


SMART BSS 

• n Enjoy a single platform that combines CRM, billing, charging, product catalog 

and service activation. 

• n Charge, invoice and bill using a real-time rating functionality, manage 

billing information and benefit from full support for AAA (Authentication, 

Authorization, Accounting). 

• n Easily create various product types, offers and specifications using a 

built-in product catalog and shorten time to market with simplified order 

management processes. 

• n Quickly generate and manage scratch cards and PIN codes thanks to the 

voucher and top-up management functionality. 

• n Improve the experience of both your customers and customer care teams 

through web-based user interfaces and a 360-degree customer view created 

with a compact CRM module. 

• n Empower your customers with a convenient self-care portal and communicate 

through a built-in messaging functionality visible in it. 

• n Speed-up and automate data loading with batch loading of service usage 

data from external systems and 

• n Manage your settlements with business partners – charge and invoice 

third-party services. 

• n Simplify system maintenance and configuration with a user-friendly 

administration console and run all kinds of required reports with easy-touse, 

built-in report and diagram templates. 





Marketing 

Managers 

IT Administrators Product 

Back Office Call Center Customers IT Managers 

Managers 

ADMINISTRATION CONSOLE 

Product 

management 

Mass 

processing 

CDR processing 

Configuration 

management 

Reports 

Product 

catalog 

Payments 

Payments 

Customer 

management 

Subscriptions 

management 

Payment 

Gateway 

CRM 

SMART BSS 

Rating 

& re-rating 

XEE – integration layer 

Bank SMTP servers ERP 

Trouble 

ticketing 

Ordering 

External Systems & Network Elements 

Financial 

& Accouting 

Comarch Smart BSS – solution architecture 

Inventory 

management 

Credit Check 

Account 

management 

Online ordering 

Discounting 

SELF CARE 

Invoice 

download 

Trouble ticketing 

Reference Data 

SOAP 

Network 

Meta Data 

Transactions 

Audit Data 

28 


B2B SOLUTION 

• n Implement flexible business customer organizational structure and introduce 

cost centers with customer care tools designed for multi-national 

corporations and big enterprises. 

• n Let customers manage their services with Corporate SelfCare focused on 

business customer processes, to reduce customer service workload and 

costs. 

• n Define and monitor service-level agreements (SLAs) in the context of actual 

products or business processes. 

• n Proactively monitor and analyze the quality of your business services and 

resolve service problems before they result in customer complaints. 

• n Link all sales channels to the same product catalog and order management 

tools. 

• n Shorten time-to-market by employing the product and service catalog 

which drives the fulfillment process and ensures that no complex reconfiguration 

is needed for each new service introduction. 

• n Provide product variant offers and customized products (standardized 

variants for Small & Medium Business clients and customized offers for 

Large Enterprises). 







Corporate Self Care 

Customer Order Management 

Product 

Catalog 

Convergent 

Billing 

BSS Mediation NG Service Fulfilment SLA Monitoring 

Networks Partners Enterprise Systems 

Comarch B2B Solution – solution architecture 

Application Integration Framework 

30 


MVNO/MVNE SOLUTIONS 

MVNO SOLUTION 

• n Launch an MVNO business within months – pre-configured sets of processes 

and scenarios, specially adjusted to the MVNO’s needs, such as non-telecom 

integrators. 

• n Increase ARPU thanks to better service availability – enable rapid realization 

of competitive marketing strategies in terms of pre-paid and post-paid 

pricing. 

• n Benefit from a range of sales / marketing tools – easily build and maintain 

customer relations with dedicated CRM and SelfCare tools. 

• n Create unique tariff plans for selected customer segments. 

• n Benefit from implementing in a Managed Services model to shorten timeto-market 

and optimize infrastructure costs. 

MVNE SOLUTION 

• n Host any number of MVNOs on a single MVNE platform. 

• n Extend your business to additional MVNOs easily and without risking 

configuration errors, thanks to a user-friendly interface that lets you service 

multiple MVNOs simultaneously. 

• n Launch a new MVNO in full, in as little as six weeks, thanks to a pre-configured 

set of processes and scenarios, adjusted to the MVNE business reality. 

• n Individualize pricing and define competitive marketing strategies for each 

MVNO, thanks to convergent billing with a personalized product catalog. 

• n Manage the database of all your hosted MVNOs with a dedicated CRM 

module. 

• n Integrate with MVNOs’ systems easily – the system offers two independent 

ways of integrating with your MVNOs’ systems (API and web services using 

the B2B Gateway), providing immediate access to information about new 

customers and contracts with partners registered in the system, and the 

opportunity to service them immediatel. 






FUTURE-PROOF OPERATIONS 

Customer-Centric OSS facilitates switching a network management 

perspective from network resources to customer experience. 

NFV/SDN enables telecom operators to introduce the new disruptive 

technology, while leveraging their existing OSS (and BSS) infrastructure. 

Self-Organizing Network lets you achieve automation of your network 

management and align it with your business goals, by employing the OSS 

service layer together with ‘plug & play’, ‘self-optimization’ and ‘self-healing’ 

SON paradigms. 

32 


NFV/SDN 

Software Defined Networking (SDN) coupled with Network Function 

Virtualization (NFV) are new disruptive technologies that provide ways for telecoms 

to innovate. SDN and NFV carry the promise of lower OPEX and CAPEX, 

allowing you to unleash innovation in the service and application domains, thus 

leading to better monetization of network investments. 

The idea behind SDN/NFV is that this new technology enables telecoms companies 

to transform network nodes into micro-datacenters that can host not only 

a software implemented network function (Virtualized Network Function) but 

also customer applications. In this way, the network can be transformed into a 

distributed platform that can dynamically re-shape itself to better service customer 

applications and allocate its resources according to customer application 

needs. 

THIS IDEA IS PRESENT IN: 

For customers this means a better experience; for CSPs it translates to new business 

and increased customer loyalty. 

VIRTUALIZED, REAL TIME OSS 

To perform this transformation, you need to understand the network and to see 

it in an end-to-end mode. This is a job for virtualized OSS functions, which can 

be co-hosted with VNFs and applications at the network nodes, thus becoming 

a real-time part of the network. 

OPEN PLATFORM 

• n Comarch Network Inventory – for an end to end view of the network with a complete topology. 

To realize the idea of smart, virtualized, software-defined networks, you need to 

implement open platforms that OSS functions can be plugged into and that can 

be combined with smart algorithms provided by many different vendors and 

contributors. Open-source frameworks / platforms enable collaboration and fair 

competition between plug-in providers. 

• n Comarch Service Inventory – to provide insight into the customer service view of the network, thus letting a controller make customer-centric decisions. 

• n Comarch NG Service Fulfillment – to translate customer orders for VPN/ M2M-specific vertical services into orders for virtual networks. 

• n Comarch NG Service Assurance with SQM and CEM – to enable the SDN controller to pro-actively reshape the network and provide good quality of service, and 

even implement an SON self-healing function. 

• n Comarch NG Network Planning – to plan the physical infrastructure in accordance with the virtual network’s needs in a cost-effective way. 






SELF-ORGANIZING NETWORK 

• n Assure that network management automation is aligned with your business 

goals, by employing the OSS service layer. 

• n Leverage the customer-focused OSS Suite for orchestrating Self-Organizing 

Network functions. 

• n Gain control over “plug & play” functions by leveraging high-level OSS network 

planning tools and service inventory as criteria for low level network 

integration algorithms. 

• n Align self-healing and self-optimization SON functions with customer experience 

improvement goals thanks to the SQM and Service Assurance tools. 

• n Achieve true automation based on the comprehensive view of a multi-vendor 

network and technology-agnostic service layer provided by Network 

Inventory & Service Inventory systems. 

• n Define observable customer-centric criteria for Self-Organizing Network 

functions. 

• n Automate the tuning capability based on KPIs that measure customer-oriented 

efficiency. 

• n Employ automation in a step-by-step manner – since you can test and 

trust algorithms before letting them run, there is no need for a “big bang” 

installation. 

• n Use SOA for a multi-vendor, multi-technology network to employ the best 

possible SON algorithms. 

34 


CUSTOMER-CENTRIC OSS 

CONGESTION MANAGEMENT / NETWORK UPGRADES 

The ultimate goal of costly network upgrades lies in providing a better service 

for end customers. When solving network congestion problems, beside pure 

technical parameters, customer perception of network performance is a critical 

factor that should be measured and taken into account. The process requires a 

high level of network management automation, which is needed to implement 

a strategy of agile network development based on customer demand, and to 

limit the costs of infrastructure transformations. 

SERVICE QUALITY MANAGEMENT / ASSURANCE 

Service quality cannot be based solely on technical KPIs, as the customers’ view of 

the network must also be taken into account. Therefore it is essential that service 

providers can easily correlate various technical parameters with their influence 

on customer experience. In this way, CSPs will be able to introduce pro-active 

network management and limit the number of customer complaints. The essence 

of this approach is in switching from network-centric fault management 

and performance management systems towards customer-centric service assurance 

and service quality management systems. 

SERVICE FULFILLMENT 

Customers expect their services to be introduced quickly, and to be innovative 

and exciting. The OSS system should be a platform that boosts service innovation, 

through leveraging product and service catalog-driven fulfillment processes. 

The strategy of service innovation also requires redefining a CSP’s positioning 

against OTT companies. This requires modifying the OSS into a platform that 

enables telecom operators to compete / collaborate with these significant market 

players. 






INTEGRATED ASSURANCE 

Service Quality Management enables monitoring of service quality by 

leveraging the translation of resource centric KPIs into customer service 

centric KQI based on service inventory and service catalog data and TMF: 

CFS-RFS-R model. 

OSS/BSS Data Analytics processes data gathered from the 

telecommunications network (the key customer touchpoint) in real time, 

combines it with information from other OSS/BSS systems and aggregates it. 

By correlating data from all these sources, you get a comprehensive, real-time 

analysis. The system effectively helps you improve the overall Net Promoter 

Score (NPS) or Customer Satisfaction (CSAT), as it takes into account the real 

customer experience when using a given service provided by the network. 

Customer Experience Management provides insight into customer aspects 

of service management, playing the overarching role for service monitoring, 

SQM and fulfilment metrics. 

Next Generation Service Assurance transforms traditional network-centric 

fault management into a customer-centric assurance solution. The system 

enhances customer service pro-activeness, by allowing early detection of 

network problems and enabling the calculation of customer service impact 

based on the service models from service catalog and inventory systems. 

36 


CUSTOMER EXPERIENCE MANAGEMENT 

• n Validate and steer your marketing decisions regarding service packaging 

and marketing campaigns, and increase your revenues thanks to information 

about customer preferences. 

• n Improve customer satisfaction and decrease churn by being able to personalize 

your offers, understand customer behavior and become proactive 

in fulfilling the needs of your clients. 

Management 

CxOs 

Hardware 

Platform 

CPU 

Memory 

Storage 

Probing systems 

(Pasive, Active, DPI) 

Marketing 

Trend 

analysis 

Files 

(text, binary) 

Customer-care 

Batch 

analysis 

Big Data Engine 

(Hadoop) 

Analytical Models 

SQL 

Near 

real-time 

analysis 

Service 

Operation 

Center 

Data consumers 

In-memory DB 

Real-time 

analysis 

Data persistency layer 

Standard DB 

Mediation 

• n Optimize your network investments and eliminate over-investment 

in lower priority areas. Based on the information about customer behavior 

and customer-related issues, you can plan your network investments efficiently 

and avoid outages in the highest revenue areas (hotspots). 

• n Become pro-active in managing customer relations – monitor potential 

Internal customers 

(e.g. planning) 

SQL SNMP CLI Webservice 

Data sources 

OSS data sources 

(Network/Service Inventory, Performance Management, SQM, 

Service Fulfillment, SLA Management, Trouble Ticketing, Outages) 

customer experience issues in the network and enable your customer service 

representatives to contact your customers proactively upon detection 

of incidents, even before a complaint is made. 

Orchestration 

Business Partners 

(B2B) 

Sandbox 

Other 

protocols 

BSS data sources 

(CRM, Billing, 

Customer Surveys) 

Subscribers 

(B2C) 

Administration 

panel 

Social 

Context 

Comarch Customer Experience Management – solution architecture 

Regulators 

Visualization 

Web 

Dashboards 

Thick 

client 

Reporting 

Raw data 

export 

Other data 

sources 






SERVICE QUALITY MANAGEMENT 

• n Monitor services implemented on heterogeneous multi-vendor, multi-domain 

networks and delivery platforms serviced by partners. The system also 

lets you easily monitor and manage the quality of digital services delivered 

through complex value chains. 

• n Get an insight into customer perception of service quality by transforming 

network-centric KPIs into customer service-centric KPIs/KQIs that take into 

account how different services are being implemented on the network, and 

what their requirements are regarding network performance. 

• n Prevent customer service degradation pro-actively and protect customers 

from experiencing service quality deterioration. This kind of pro-activity 

Customer Facing 

Services 

Resource Facing 

Services 

Network 

Resources 

BB Retail 

KQIs 

Specific 

Configuration 

BlackBerry RIM 

Platform 

Raw 

Counters 

S 

BB Configuration 

KQIs 

KPI 

KQIs 

S 

BlackBerry 

KQIs 

Generic 

Configuration 

Authorization 

Server 

Raw 

Counters 

KQIs 

is enabled through trend analysis and prediction capabilities. Thanks to 

pre-integration with NG Service Assurance you can also benefit from a quality 

of service (QoS) threshold alarm mechanism, which allows alerts to be 

raised early enough to prevent customer incidents. 

• n Optimize your network investments by pinning down customer QoS issues 

to an underlying network KPI and identifying network bottlenecks. By pre-integrating 

the solution with NG Network Planning you can create a closedloop 

system, which detects network congestion, identifies the network areas 

that should be optimized, and can monitor the results of such optimization. 

S 

BB Enterprise 

Customer 

infrastructure 

KQIs 

KQIs 

UTRAN 

BTS 

Raw 

Counter 

KQIs 

Transport 

BTS 

Raw 

Counter 

KQIs 

GERAN 

BSC 

KQIs 

KPI 

BTS 

CDRs 

Raw 

Counter 

Comarch Service Quality Management – solution architecture 

xDRs 

BTS 

Raw 

Counter 

38 


NEXT GENERATION SERVICE ASSURANCE 

• n Automate service assurance processes with a modern customer-oriented 

OSS tool. 

• n Shorten problem resolution times thanks to advanced alarm reduction, as well 

as correlation and automation of manual processes of NOC and SOC teams. 

• n Improve service quality and customer experience thanks to pro-active 

monitoring of service performance KPIs based on integrated Service Quality 

Management. 

3rd Party 

Systems 

Customer Care 

SLA Monitoring 

Trouble Ticketing 

Service Monitoring 

(service impact calculation) 

Regular events 

Fault Management 

Qualified Events 

Known-Event 

DataBase 

EMS 

Firefly 

Correlation Engine 

Unknown 

Events 

OSS Mediation 

Events 

Event Sources 

NMS 

• n Automatically find problem root causes, and enrich events with advanced 

information (such as business impact calculated with the use of an external 

system’s information). 

Comarch Next Generation Service Assurance – solution architecture 

• n Assign priorities to tasks based on business criteria (SLA violations, impact 

3rd party 

on VIP customers etc.) thanks to automated business impact analysis. 

Next Generation Service Assurance 

Common Operators GUI 

Proactive TCE 

Treshold Crossing Events 

Service Model & 

Propagation Rules 

Correlation Rules 

Filtering Rules 

Events 

Service Quality Management 

KQIs 

Network 

Probing 

Raw Statistics 

OSS Mediation 

Network KPIs 

Network 

Performance 

Systems 







• n Win internal user support for customer-focused transformation. Comarch 

OSS/BSS Data Analytics can support use cases addressing the needs of a 

broad audience, ranging from business-focused departments (such as marketing 

or customer care) to network engineering departments (for example, 

network operations or network planning). 

• n Visualize results of the analysis in the manner best suited to the needs of 

your data consumers. Results of the analysis can be presented using built-in 

web dashboards, focused on specific use cases (e.g. Roaming Monitoring 

and VIP monitoring), or generic, easily configurable BI-like web dashboards. 

MULTI-CHANNEL 

NOTIFICATION 

Action 

Triggering 

Detailed Data Store 

Network 

Probes 

360° CUSTOMER 

VIEW 

RAN 

Customer 

Profiles 

DASHBOARD 

& REPORTING 

Real-Time 

Actionable Analytics 

Models 

Actionable Insights 

Streaming Ingestion 

OSS 

Environment 

KPI 

Indicators 

OSS/BSS Data Analytics 

• n The analysis results can be used to trigger specific actions that relate to various 

customer touchpoints. These include marketing, setting up priorities 

for network planning, and automated solving of device or network problems. 

In this way telecoms companies can improve customer experience 

pro-actively, meaning that they are able to address a potential customer 

experience issue before the customer contacts one of the other touchpoints 

to complain. 

• n As the network is the main touchpoint for a telecom operator’s customer, 

Reporting & 

Visualization 

Alarms 

the correlation of network performance with customer related data can 

positively influence NPS and CSAT scores. 

BUSINESS/ 

OPERATIONS 

SUPPORT 

Aggregated 

Data Store 

Data 

Anonymization 

BSS 

Environment 

CRM Data 

DATA 

MONETIZATION 

Rated Events 

Business Value 

Outputs 

Insights Delivery 

& Visualization 

Real-Time 

Big Data Processing 

Data Source 

Feed 

40 


RESOURCE PLANNING & INVENTORY 

Next Generation Network Planning enables telecom operators to 

manage telecom network planning, design and optimization processes, 

comprehensively and efficiently. Enabling process-orchestrated planning, 

the system paves way for optimizing network investments, so that they 

provide real business value. 

Network Consolidation for M&A helps telecoms organize and streamline 

network planning and consolidation processes efficiently in merger and 

acquisition (M&A) projects. The solution is built of various components from 

Comarch’s next generation OSS portfolio. 

Network Inventory stores complete information about network 

resources and presents you with a view of the current, historical and 

future state of your network. The system facilitates network resource 

management for multi-vendor, multi-domain fixed and mobile 

networks, supporting RAN, copper, fiber, and cable-based access 

networks. 

Configuration Management enables the automation of network 

configuration management and can be implemented as part of a 

broader solution for network planning and upgrading 

(Comarch NG Network Planning). 






NETWORK INVENTORY 

• n Get an end-to-end view of multi-vendor, multi-technology networks – the 

system represents the same equipment and connections in several layers, 

with technology-specific information included in the dedicated-generic layer 

providing a consistent view of the network without an information overflow. 

• n Reduce network operating cost – thanks to a single consistent view of the 

network you can increase business efficiency and decrease operational costs. 

• n Improve utilization of existing resources – use your up-to-date, cross-domain 

network inventory as a basis for network investments, allowing the 

efficient utilization of existing resources and planning of new ones which 

are profitable from the business perspective. 

• n Increase the efficiency of service assurance – the system supports network 

assurance tools in topological correlations and allows recognition and troubleshooting 

of the root cause of failures in the most efficient way. 

Services 

Resources 

• n Benefit from an ‘Umbrella OSS’ model with Network Inventory as the “heart” 

of the Comarch OSS Suite, providing the information for all other modules 

(Planning & Design, Configuration Management, Fault Management, Service 

Quality Management, Customer Experience Management, and Business 

Process Management) 

Integrated network & service Inventory 

• n Reduce operational costs thanks to a single database and interface – all 

Comarch OSS modules utilize the same inventory database, which leads 

to efficient data processing and reduction of operational costs due to the 

elimination of lots of dedicated interfaces. 

• n Combine NFV/SDN and technologies in a single ‘Umbrella’ interface 

thanks to the future-proof architecture of Comarch OSS, which is already 

integrated with the NFV/SDN framework in the inventory, planning, configuration 

and assurance areas. 

42 


NEXT GENERATION NETWORK PLANNING 

• n Comprehensively and efficiently manage network planning, expansion 

and optimization processes (the system supports GSM/UMTS/ HSPA/LTE 

technologies in the mobile domain, as well as IP, MPLS, SDH and PDH in 

the fixed domain). 

• n Optimize and simplify the network planning process thanks to a comprehensive 

view of current network configuration, as well as planned modifications; 

have your physical and logical elements, as well as network performance 

data integrated in a single, common inventory database. 

3rd Party Systems 

Automation 

Engine 

Inventory 

Management 

Process Management 

Northbound Interfaces 

RAN 

Module 

Transport Network Module 

Core Network Module 

• n Cut operational costs due to integration of industry standard tools into one 

ecosystem featuring automated synchronization mechanisms. 

• n Easily manage your network configuration thanks to a configuration management 

module. 

• n Avoid over-investing in your network – the system exchanges data and 

alarms with SQM/CEM tools for quality-driven triggering of optimization 

processes. 

Next Generation Network Planning 

Automated Configuration Management 

Auto Discovery & Reconcilliation 

Fixed Access 

Network 

Core 

Network 

RAN 

Network 

Fixed Access 

Network Module 

Network Environment 

• n Make your network ready for future technologies – model alternative scenarios 

for the simulation of SON mechanisms. 

Network Provisioning 

Transport 

Network 

Additional 

Modules 

Geographical 

Visualization 

Reporting 

Comarch Next Generation Service Planning – solution architecture 






CONFIGURATION MANAGEMENT 

• n Save costs of network operations thanks to automating the process of managing 

the configuration of a multi-vendor, multi-domain network. 

• n Configure both mobile and fixed networks in one system, enabling efficient 

Fixed-Mobile Convergence and eliminating technological silos in your 

IT architecture. 

• n Easily configure vendor-specific network elements by pre-integrating with 

Network Inventory. 

Verify 

Reconciliation 

Plan 

Planning Tool 

+ Inventory 

EMS / NMS 

Service Inventory Management concept 

• n Shorten the planning to configuration management process by automating 

the translation of high level network planning to vendor specific 

reconfiguration. 

• n Make sure you are ready for future network technologies by using flexible 

network modelling mechanism and configuration templates. 

• n Shorten the time needed to provide good customer experience for network-based 

services by pre-integrating the system with NG Network 

Planning, which enables the implementation of a closed-loop process: plan, 

upgrade, verify, re-plan. 

Configuration 

Management 

Configure 

44 


NETWORK CONSOLIDATION FOR M&A 

• n Plan your target network before gaining M&A approval – thanks to the 

built-in data access rights management functionality, it is possible for 

Comarch to migrate and operate on data from both sides of the M&A process, 

while isolating the sensitive data until receiving approval from the authorities. 

• n Speed-up M&A-related operational activities – as you select sites and plan 

the target network in advance, you can begin operational activities right after 

the M&A is officially approved. A further consolidated rollout process can be 

provided in a unified, controlled manner. 

• n Customize your network planning workflows thanks to easily configurable, 

built-in business processes, used to orchestrate the target network planning 

workflow. The management can easily track and report process milestones, 

which allows a constant and clear overview of consolidation process. 

• n Get a consistent view of your network planning processes and browse radio 

and transport planners’ decisions with their results in the form of convenient 

reports or views. Take a look at your network using the geographical view. 

• n Measure the results of your network consolidation and its progress with 

configurable KPIs. 

• n Synchronize all M&A activities with legacy OSS tools, thanks to a built-in 

mediation module. 

• n Plan any network in any technology – including radio technologies (2G/3G/4G) 

and market-used logical and physical transport layers. 

• n Easily extend to other Comarch OSS modules as your needs change – 

e.g. with Comarch Configuration Management to provision changes directly 

on network resources. 

MNO 1 IT 

Partner 

MNO 1 

Consulting 

Optional: 

Law Company 

auditing solution 

Audit 

NDA and contract 

Restricted 

communication 

Comarch 

“trusted 3 rd party” 

Comarch acting as a trusted third party 

NDA 

in a network consolidation process 

MNO 2 IT 

Partner 

Due diligence MNO 2 






SERVICE DESIGN & FULFILLMENT 

Omnichannel Order Management is a fully automated, end-to-end 

fulfillment solution operating from customer order capture through service, 

network provisioning and activation to customer billing. This fully catalogdriven 

and highly configurable tool allows introducing new offers or bundles 

in a matter of days instead of months. 

Field Service Management schedules, staffs, manages, and supports the 

field workforce. It automates tasks-resource matching based on technician 

calendar availability, skills, location and configurable scheduling criteria. 

Product Catalog simplifies IT architecture and accelerates launching new 

products by providing a single platform for managing product catalogs and 

life cycles. The system allows businesses to digitally process product offers and 

specifications and define product relationships for stand-alone and bundle offers. 

Next Generation Service Fulfillment supports the complete telecom 

service fulfillment process: creating the customer service, modeling it, 

and then orchestrating network operations. It helps CSPs automate telecom 

service fulfillment and delivery, and reduce time to market, thanks to 

employing the catalog-driven fulfillment concept. 

Service Inventory enables managing the network from the service 

perspective. When integrated with Product Inventory (through 

the north-bound interface) and with Network Inventory (through 

the south-bound interface), it provides an end-to-end view of the 

network, services and products. 

46 


PRODUCT CATALOG 

• n Design & manage all product offers and specifications through one userfriendly 

platform built on easy to use web user interfaces that will improve 

efficiency, save time and reduce costs. 

• n Use the central rules repository & evaluation, and the unified interface for 

order capture in all sales channels to improve offer quality and consistency. 

• n Create new product specifications, based on similar content through the 

unique inheritance mechanism to streamline your product catalog. 

• n Control your products’ and offerings’ lifecycles, – and manage the design, 

definition, publication and retirement of products, offers and other related 

processes. 

Order 

Management 


Orchestration 


Distribution 


Tracking & 

Management 

Customer 

Order Lifecycle 

Management 


CFS Specification 

CRM 

Order Capture 

Product Offering 

Manager 

Sales Network 

Manager 

Product Specification 

Manager 

Pricing Algorithms 

Specification Manager 

Service Catalog and Fulfillment 

Service Fulfillment Execution 

Sales Channels 

Self Care 


Product Information 

Publisher 

Product Lifecycle Management 

Order Capture 

Product Information 

Repository 

• n Effortlessly update versions of product or offer specifications with the configuration 

repository. 

• n Optimize your project management through the integrated project function 

providing users with a holistic overview of changes performed to 

publishing processes, ongoing activities and environments used for decision-making 

processes. 

• n Customize the interface and freely use perspectives, customize the 

Comarch Product Catalog display to each user’s role and let the user further 

personalize their widgets. 

Pricing Algorithms 

Billing System 

Dealer Care 

Order Capture 

Designer Publisher Sales Support 

Cart Manager 

Recommendation 

Engine 

Quotation 

Engine 

Product 

Configurator 

Comarch Product Catalog – solution architecture 

Product 

Inventory 

Product Instances 






OMNICHANNEL ORDER MANAGEMENT 

• n Shorten time to market by employing a central product and service catalog, 

which drives the order management process and assure that no complex 

reconfiguration is needed for each new product introduced. 

• n Automate your Order to Cash processes and effortlessly speed up service 

delivery. 

CHANNELS 

Customer Order Management 

• n Benefit from seamless integration of business & technical process elements 

based on the TMF SID model to reduce costs of integration and 

support both fully automated and manual sub-processes within one end 

to end process. 

OMNICHANNEL ORDER MANAGEMENT 

• n Boost your creativity with optimized BSS/OSS architecture, and transform 

your ideas into market services: focus on innovation instead of administration 

and be first to launch breakthrough innovations onto the market. 

CRM Partner Store Mobile App eShop Self Service REST API ... 



Partners 

Warehouse 

Direct Sales 

Service Order Management 

Shipping 

CSRs 

Installation 

Customers 

Network 

Comarch Order Management - solution architecture 

Product Inventory 

Service Inventory 

48 


NEXT GENERATION SERVICE FULFILLMENT 

• n Increase the creativity of product/service managers and let them easily 

assemble new services, thanks to reusing pre-defined service components – 

the solution is based on the TMF SID:CFS-RFS-R model, so system operators 

can easily define new services directly in the service catalog, without having 

to understand the technical aspects of the employed SOA technology. 

• n Improve time to market for convergent offerings (including digital and 

content-augmented services) regardless of the underlying technology, 

thanks to the ability to build services from pre-defined components managed 

in the service catalog. 

• n Shorten product lifecycles thanks to the service fulfillment process being 

based on a central product & service catalog. 

Customer 

Network 

Customer 

Facing 

Services 

Resource 

Facing 

Services 

Resources 

• n Align service offerings with network capabilities, thanks to centering the 

service fulfillment process around integrated product & service catalogs. 

Achieve true customer centricity – the solution inspires a shift of the core 

competence from network operations to customer service innovation. 

• n Increase business efficiency and cut costs thanks to service fulfillment 

automation. 

• n Lower the TCO, as a result of automating the service fulfillment process. 

• n Quickly and easily integrate third party service components, existing legacy 

systems and the service infrastructure thanks to using Service Inventory 

as an integration hu 

Service Fulfillment 

CRM 

Capture customer 

needs 

Identify what technical 

services are required 

Allocate resources 

Comarch Next Generation Service Fulfillment - solution architecture 

Service Assurance 

CRM 

Calculate customer 

service impact 

Identify impacted 

technical services 

Identify faulty 

resources 






FIELD SERVICE MANAGEMENT 

• n Optimize costs of field service thanks to well-informed allocation of 

resources, based on their current physical location and competences and 

save on fuel costs with optimized route planning. 

• n Decrease dispatcher workload and reduce the use of phone and paper by 

providing your field engineers with remote access to the system via FSM 

Mobile. 

SVT 

(signal quality check) 

Truck Roll Closure 

(for closing work orders remotely) 

Field Techs 

Dispatchers 

3rd Party 

Fulfillment 

Partners 

WB CSRs 

WB Order Service 

(new customer order entry app) 

Convergys Infinys 

(orders for existing customers) 

XML Agent 

Comarch FSM 

Provisioning 

Orders and Tasks 

Resources 

Time Management 

(Conexon) 

• n Boost sales by offering the customer additional services during a technical 

visit. 

• n Improve customer satisfaction as a result of heightened service efficiency. 

• n Increase revenues and shorten time to market by increasing the number of 

installations per day and ensuring service activation in real time. 

3rd Party Fulfillment 

Partners 

Fulfillment Partner System 1 



Order API 

FSM Inventory 

Reporting 

... 

Automatic Dispatcher 

Comarch Field Service Management – solution architecture 

50 


SERVICE INVENTORY 

• n Bridge the gap between the network and the services, thanks to the system‘s 

pre-integration with Product Inventory and Network Inventory. 

• n Correlate services with matching network resources thanks to a top-down 

and bottom-up view of your network and services. 

• n Improve customer experience by easily calculating the impact of network-related 

problems on customer services and propagating alarms, as 

well as facilitated service monitoring and service quality management 

processes. 

RFS 

Template 

RFS 

Resources 

Service 

Template 

CFS 

Comarch Service Inventory - solution overview 

• n Gain better control over the costs of network development and maintenance. 

• n Improve the execution of service orders regarding updates and / or termination 

thanks to the information about existing services. 

• n Shorten time-to-market and lower costs of delivering new services to 

the customer by pre-integrating with Service Catalog (service fulfillment 

automation). 

Product 

SLA 

Customer 






PROFESSIONAL SERVICES 

BSS/OSS Transformations – end-to-end handling of even the most 

complex, multi-country transformations ensures simplification and 

standardization of processes and systems according to TMF Frameworx. 

End-to-end Project Delivery – covers requirement analysis and solution 

design, system implementation and integration, migrating data, delivering 

comprehensive maintenance and support, as well as thorough training for 

system administrators and users. 

Business Consulting – we work with your experts to optimize and automate 

business processes in your company and increase effectiveness in OSS and 

BSS areas, by eliminating redundancies and rethinking IT architectures. 

Managed Services – help you improve business process efficiency and 

decrease costs without compromising on process quality. 

52 


BUSINESS CONSULTING 

• n Supporting telecommunication business transformations by optimizing 

processes and improving the efficiency of your overall business and IT environment 

specializing in: Network Planning & Design, RAN Optimization, 

Umbrella Configuration Management, Service Fulfillment Automation, 

Consolidation of Product Management and BSS/CRM. 

• n Breaking down operational barriers – increasing enterprise performance 

and agility, process integrity, TCO optimization and simplifying integration 

within IT and business domains. 

• n Maximizing the business benefits of implementing Comarch software. 






BSS/OSS TRANSFORMATIONS 

• n Strategic advice in the field of consolidating OSS/BSS and multi-country 

operations, optimizing resource management and business processes 

related to new technology rollouts and current market needs. 

• n Transforming your corporate/business customer market by offering unified 

communications and meeting the needs of flexible contracting and 

self-service across multi-country organizations; this also includes ensuring 

a unified experience across multi-technology, multi-service offerings. 

• n Turning BSS into a new business enabler (Cloud, M2M, etc.) to support new 

business models while securing the independence of telecom operators in 

the value chain and letting them monetize their assets, such as connectivity, 

security, unified services and payments. 

• n Rethinking the IT architecture and redesigning product and service 

modelling across the OSS/BSS domains, based on TMF Frameworx (SID, 

eTOM, TAM), proven methodologies of product modeling and recommendations 

of other leading industry organizations, such as NGMN and ETIS. 

• n Redesigning service fulfilment and operations based on the concept of 

a centralized product and service catalog to deliver customer service in 

a real-time mode, and speed up time-to-market for new services by implementing 

a “One Company – One Service” idea (the ability to copy product/ 

service models across the whole company, including multiple countries). 

• n OSS/BSS Managed Services – transformations that aim to optimize TCO, 

enable new services and more.

MANAGED SERVICES 

• n End to end system delivery and maintenance – high standards of project 

responsibility: business KPIs/KQIs included in the contract, a single point of 

contact/responsibility. 

• n BSS/OSS transformations – including legacy IT environment transformations 

to increase business and operational agility. 

• n Infrastructure outsourcing and hosting – Comarch’s Data Center locations 

allows us to offer full laaS(infrastructure as a service) solution models. 

• n Seamless migration from black box outsourcing towards fully managed 

processes – process logic and third party systems and solutions to support 

the efficient execution of defined procedures. 






END-TO-END PROJECT DELIVERY 

• n Initial analysis and consulting: defining business requirements and project 

goals, analyzing systems and processes already in place, defining a system 

replacement / modification plan, designing the final picture of architecture 

and interfacing. 

• n Proposing organizational changes: specifying the organizational structure 

and enforcing it efficiently within the project, including third parties, preparing 

risk management procedures, designing and proofing test procedures 

and switch-over procedures. 

• n Solution design, implementation and integration: identification and verification 

of business needs, translating business needs into IT requirements, 

solution design, proof of concept, solution configuration, integration, first 

instance tests, user acceptance test, solution rollout, knowledge transfer. 

• n Maintenance: incident & problem resolution, setup and configuration of 

upgrades and updates, proactive monitoring of system parameters. 

• n Operational support: helpdesk service, consultancy services. 

• n Technical support: software updates and upgrades, change request design, 

development and delivery, benchmarking. 

• n Professional training and best practice exchange: operational courses 

delivered to system users, advanced configuration courses for administrators 

and local supervisors, courses and materials (including multimedia) for 

trainers. 

56 


With a modern and innovative OSS portfolio, Comarch has repeatedly 

demonstrated strong and reliable business partnering with Vodafone. 

Comarch has provided high quality COTS products, coupled with their 

impeccable services to implement solutions on time and within budget, 

adapting swiftly to new business requirements arising during and after 

implementation. Considering dimensions such as: time to market, 

quality to market; customer obsession, agility, value, innovation, 

Comarch is a partner that invariably ticks all of the boxes. 

Shane Gaffney, 

Director of OSS, Central Europe at Vodafone 






CHAPTER II 

SUCCESS 

58 




SUCCESS 

59

WHY COMARCH SUCCESS BSS/OSS PORTFOLIO 

COMARCH TELECOM CUSTOMERS 

GLOBAL TELECOM GROUPS 

CUSTOMER 

BASE Company (KPN Group, Belgium) 

www.basecompany.be 

Business type: Mobile 

E-Plus Gruppe (Germany) 

www.eplus.de 


T-Mobile (formerly GTS, Poland) 

www.biznes.t-mobile.pl/pl 


KPN (the Netherlands) 

www.kpn.com 


Mobile Telesystems OJSC – MTS (Russia) 

www.mts.ru 


NetWorkS! (Orange & T-Mobile JV, Poland) 

www.networks.pl 

Business type: Network Operator 

Orange (Poland) 

www.orange.pl 

Business type: Fixed, ISP 

IMPLEMENTATION SCOPE 

Managed Services (OSS) 

Next Generation Network Planning, Managed Services 

Convergent Billing for Business Customers 

Convergent Billing, Customer Management, Corporate Self Care, 

Billing Mediation, Reporting Tool, Enterprise Service Bus 

Next Generation Service Assurance, Service Inventory, SLA Monitoring 

Fault Management 

Convergent Billing, Customer Care, Business Process Management 

60 SUCCESS

Rogers Communications (Canada) 

www.rogers.com 

Business type: Mobile / Multi-Play 

Telefónica Deutschland (Germany) 

www.o2.de 

Business type: Mobile and Fixed 

Telefónica (Global) 

www.telefonica.com 


T-Mobile (Austria) 

www.t-mobile.at 


T-Mobile (Poland) 

www.t-mobile.pl 


Telekom Austria Group (Austria) 

www.telekomaustria.com/en/m2m 

Business type: Mobile and M2M service provider 

Telekom Deutschland, (Germany) 

www.t-mobile.de 


Vodafone (Germany) 

www.vodafone.de 

Business type: Mobile and Fixed 

Loyalty Management 

Configuration Management, Fault Management, Performance 

Management, OSS Mediation, OSS Framework 

Next Generation Network Planning, 

Next Generation Service Fulfillment 

Network Inventory, Service Inventory 

Self Care, Fault Management, Cloud Marketplace 

M2M Platform 

Network Inventory, Service Inventory 

Next Generation Service Assurance 



SUCCESS 

61


FIXED AND MOBILE 

CUSTOMER 

Belize Telemedia Limited (Belize) 

www.btl.net 

Business type: Mobile, Fixed and ISP 

DTMS – Mainz (Germany) 

www.dtms.de 

Business type: Mobile, Fixed and ISP 

Kyivstar (Ukraine) 

www.kyivstar.ua 

Business type: Mobile, Fixed, ISP 

MDC – Velcom GSM (Belarus) 

www.velcom.by 


Netia (Poland) 

www.netia.pl 

Business type: Fixed and ISP 

NextGenTel (Norway) 

www.nextgentel.no 



Convergent Billing, Customer Management, Business Process 

Management, Billing Mediation, Service Activation 

Convergent Billing, InterPartner Billing, Customer Management, Business 

Process Management, Offline Billing, Credit Control, Billing Mediation 

Convergent Billing, Billing Mediation, Service Activation 

InterPartner Billing, Billing Mediation, Service Activation 

InterPartner Billing, Field Service Management 

Product Catalog, CRM, SelfCare, Next Generation Service Fulfillment, 

Convergent Billing, Billing Mediation 

62 SUCCESS

Plus Communications (Albania) 

www.plus.al 


Polkomtel SA (Poland) 

www.polkomtel.com.pl 


SIA Bite (Latvia) 

www.bite.lv 


Síminn (Iceland) 

www.siminn.is 


UAB Bite (Lithuania) 

www.bite.lt 

Business type: Mobile and ISP 

Convergent Billing, Customer Management, Billing Mediation 



Process Management, Billing Mediation, Self Care, Service Activation 

Convergent Billing 


Process Management, Billing Mediation, Self Care, Service Activation 



SUCCESS 

63


MVNE/MVNO 

CUSTOMER 

CABLE/SATELLITE TV 

CUSTOMER 

Auchan Telecom (France) 

www.auchantelecom.fr 

Business type: MVNO 

Turkcell Europe (Germany) 

www.turkcell.de/de/ 

Business type: MVNE 

Cable Onda (Panama) 

www.cableonda.com 

Business type: Multiplay 

CableCom (Mexico) 

www.cablecom.com.mx 


Grupo TVCable (Ecuador) 

www.grupotvcable.com 



Convergent Billing, Customer Management, Business Process Management, Smart 

BSS, Dealer Care, Self Care 

Convergent Billing, Customer Management, Self Care, Billing Mediation, Application 

Integration Framework, Service Activation 


Convergent Billing, InterPartner Billing, Customer Management, 

Business Process Management, Data Processing Server, Fraud Detection 

Convergent Billing, InterPartner Billing, Billing Mediation, Fraud Detection 

Convergent Billing, Customer Management, Business Process Management, 

InterPartner Billing, Self Care, Billing Mediation, Fraud Detection, Network Inventory, 

Service Activation 

64 SUCCESS

Multimedia (Poland) 

www.multimedia.pl 


ORS/simpli services (Austria) 

www.simplitv.at 

Business type: Digital Terrestrial TV 

Vectra (Poland) 

www.vectra.pl 


ViaSat (USA) 

www.viasat.com 

Business type: Satellite ISP 

CONVERGENT COMMUNICATIONS 

CUSTOMER 

Voiceworks (Germany) 

www.voiceworks.com/de 

Business type: Convergent 

communications 

Convergent Billing, Customer Management, 

Business Process Management, Cash Desk 

Convergent Billing, CRM, Self Care, Web Shop, 

Product Catalog, APIs, Service Activation, Trouble Ticketing 

Convergent Billing, Customer Management, Product Catalog, 

Billing Mediation 



Convergent Billing, Interconnect Billing, Billing Mediation, 

Service Activation, CRM for Telecoms, Corporate Self Care, 

Network Inventory 



SUCCESS 

65


VOIP 

ISP 

CUSTOMER 

telegrosik 

CUSTOMER 

fring (Israel) 

www.fring.com 

Business type: Mobile, VoIP 

TELEGROSIK – Galena (Poland) 

www.telegrosik.pl 

Business type: VoIP 

NASK (Poland) 

www.nask.pl 

Business type: ISP 


Smart BSS 

Smart BSS 


Convergent Billing, Self Care 

66 SUCCESS

Being aware of very positive references earned by Comarch in their previous 

implementations for communication service providers worldwide, we have 

chosen them to partner with us in this major transformation of our BSS 

and service fulfillment environment. Among the factors that influenced 

this decision were the completeness of Comarch’s solutions, offering rich 

functionalities combined within one modern platform, as well as the 

company’s vast experience in doing big IT transformations, including those 

that relate to very demanding business customers. 

Jørn Hodne, 

COO at NextGenTel 



SUCCESS 

67


CHAPTER IIII 

WHY COMARCH 

68 SUCCESS

WHY COMARCH 69 





COMARCH IN NUMBERS 

Founding 

year 

1993 

OVER 

5000 

GLOBAL 

PRESENCE 

1991 

Comarch 

onset 

RECOGNIZED BY 

Gartner, Forrester 

Research, IDC 

and more 

PUBLICLY TRADED 

on WARSAW STOCK 

EXCHANGE since 

1999 

THOUSANDS 

OF SUCCESSFULLY 

COMPLETED 

PROJECTS ON 

5 60 

Continents 

in about 

REVENUES 

270 M 

EUR 

(Q1-Q4 2015) 

EMPLOYEES 

Countries 

HEADQUARTERS 

KRAKÓW, 

POLAND 

Europe Asia 

USA 

SUBSIDIARIES 

AND ASSOCIATES 

49 

Middle 

East 

Latin 

America 

70 

WHY COMARCH

ORGANIZATIONAL STRUCTURE 

prof. Janusz Filipiak 

Founder and CEO of Comarch SA 

Strategy, HR, Marketing 

Konrad Tarański 

Finance, Administration 

and Internal IT Systems 

Marcin Dąbrowski 

Vice-President of 

the Management Board, 

Director of 

TELECOMMUNICATIONS 

DIVISION 

Paweł Prokop 



Director of 

PUBLIC SECTOR 

DIVISION 

Andrzej Przewięźlikowski 



Director of 

FINANCIAL SERVICES 

DIVISION 

DIVISIONS 

Zbigniew Rymarczyk 



Director of 

ERP 

DIVISION 

Marcin Warwas 



Director of 

SERVICES 

DIVISION 

Mariusz Lasek 

Director of 

COMARCH 

TECHNOLOGIES 

DIVISION 

Piotr Piątosa 

Director of 

COMARCH HEALTHCARE 

DIVISION 



WHY COMARCH 71



CUSTOMERS & OFFICES WORLDWIDE 

49 

SUBSIDIARIES 

AND ASSOCIATES 

74 

OFFICES 

IN 

53 

CITIES 

IN 

25 

COUNTRIES 

ON 

4 

CONTINENTS 

EUROPE 

1 Poland 

Białystok, Bielsko-Biała, Gdańsk, Gliwice, 

Katowice, Kielce, Krakow HQ, Lublin, Łódz, 

Poznań, Rzeszów, Tarnów, Warszawa, Wrocław 

2 Albania 

Tirana 

3 Austria 

Innsbruck, Vienna 

4 Belgium 

Brussels 

5 Finland 

6 

Espoo 

France 

Grenoble, Montbonnot Saint Martin, Lille, 

17 

ASIA 

Malaysia 

Kuala Lumpur 

Lezennes 

18 Singapore 

7 Germany 

Singapore 

Berlin, Bremen, Dresden, Düsseldorf, 

Frankfurt, Hamburg, Hannover, Munich, 19 United Arab 

Münster 

Emirates 

Dubai 

8 Italy 

Milan 

NORTH AMERICA 

9 Luxembourg 

Strassen 

20 Canada 

Saint John, Montreal, 

10 Russia 

Moscow 

21 

Toronto 

USA 

11 Spain 

Madrid 

New York, Rosemont, 

Chicago, Columbus, Tyrone 

12 Sweden 

Stockholm 

SOUTH AMERICA 

13 

14 

15 

16 

Switzerland 

Arbon, Lucerne 

Turkey 

Istanbul 

UK 

London 

Ukraine 

Kiev, Lviv 

22 Argentina 

Buenos Aires 

23 Brazil 

Sao Paulo 

24 Chile 

Santiago 

25 Panama 

Panamá City 

20 19 

20 21 

25 

24 

22 

23 

15 

4 

9 

6 

12 

7 

1 

3 

11 13 8 

2 

5 

16 

10 

14 

Worldwide Subsidiares, 

Customers, Projects 

19 

17 

18 

Customers and Projects 

data center 

data center only 

72 

WHY COMARCH

CUSTOMERS IN ALL MAJOR INDUSTRIES 

SERVING GLOBAL BRANDS IN ALL MAJOR INDUSTRIES 

TELECOMMUNICATION FINANCIAL SERVICES FMCG RETAIL TRAVEL OIL & GAS 



WHY COMARCH 73



VALUE PROPOSITION 

FLEXIBLE, CONFIGURABLE SOLUTIONS 

Complete BSS/OSS portfolio with feature-rich, out-of-the-box functionalities, templates and models – manage 

all crucial processes in your company from network resources to the customer. 

Flexibility of IT solutions – easily customize and configure your system according to your company’s needs. 

CUSTOMER-CENTRIC APPROACH 

Customer centricity – enjoy a tailored approach throughout the project and shape the solution together with our 

architects. 

Standards-based products with common architectural constructs, easy integration with legacy systems – build 

future-proof IT architectures for your company. 

COST-EFFICIENT BSS/OSS TRANSFORMATIONS 

Managed B/OSS Service and SaaS/PaaS options (own Data Center) 

Agile organization – easily access the relevant experts from each domain and benefit from short decision-making 

paths. 

Unified experience for managing new multi-tenant online services 

– benefit from the opportunities of the digital era. 

74 

WHY COMARCH

ANALYST COVERAGE 

Comarch’s products have been recognized and positively evaluated in the following reports by analyst companies: 

Gartner 

ANALYST 

www.gartner.com 

REPORT 

• n Magic Quadrant for Operations Support Systems, 2015 

• n Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2015 

• n The Gartner CRM Vendor Guide, 2015 

• n Global BSS, OSS, Enhanced and Enterprise Initiatives, 2014 

• n Update Hype Cycle for Communications Service Provider Operations, 2014 

• n Hype Cycle for Communications Service Provider Digital Services Enablement, 2014 

• n Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, Forecast, 

and Global Supplier Assessment, 2014 

• n Assuring Services in the Virtual Network, 2014 

• n Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global 

Supplier Assessment, 2014 

• n Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global 

Supplier Assessment, 2014 

• n European M2M Outlook, 2014 

• n Competitive Landscape: Cross-Channel, Centralized, Catalog-Driven CRM, Order Management 

• n and Service Fulfillment for CSPs, Worldwide, 2014 

• n Magic Quadrant for Operations Support Systems, 2013 

• n Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2013 

• n Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2010-2011, 2012 

• n A Roundup of Future-Focused Research Into CSPs’ Customer Experience, 2012 

• n Hype Cycle for Communications Service Provider Operations, 2012 

• n Competitive Landscape report: M2M Platform and Software Providers for CSPs, 2012 

• n Market Trends: OSS and BSS Are Bridging the Customer Experience Gap, 2012 



WHY COMARCH 75



ANALYST 

Analysys Mason 

www.analysysmason.com 

Frost & Sullivan 

www.frost.com 

REPORT 

• n SCN vendor tracker, 2016 (a list of vendors of NFV and SDN solutions) 

• n Service fulfilment systems: worldwide market shares, 2014 

• n Modern Inventory Management Systems: Pricing Models and Market Review, 2014 

• n Service fulfilment systems: worldwide market shares 2012, 2013 

• n Service fulfillment systems: worldwide forecast 2012–2016, 2012 

• n M2M management software: supplier and product review, 2012 

• n Customer care systems: worldwide market shares 2011, 2012 

• n Revenue management systems: worldwide market shares 2011, 2012 

• n Global CSP Billing 2016 Edition Part 1: End-to-End CSP Billing Market Forecast and Market Share 

Analysis, 2016 

• n Re-inventing Network Inventory for the Virtual Age, 2015 

• n Global CSP Billing 2015 Edition Part 5: Interconnect & Settlement and Partner Management Market 

Forecast and Market Share Analysis, 2015 

• n Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, 

Forecast, and Global Supplier Assessment, 2014 


• n Global CSP Billing Part 6b: Interconnect & Settlement and Partner Management Market Share Analysis, 

Forecast, and Global Supplier Assessment, 2014 


• n Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, 


• n Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, 


• n European M2M Outlook, 2014 

• n Western European Mobile Communications Outlook 2011, 2012 

• n Analysis of the Global Customer Experience Monitoring Market, 2012 

76 

WHY COMARCH





ABOUT COMARCH 

Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs, increase business 

efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-thebox functionalities with high configurability and are complemented 

with a wide range of services. The company’s flexible approach to projects and a variety of deployment models help telecoms make networks smarter, improve 

customer experience and quickly launch digital services, such as cloud and M2M. This strategy has earned Comarch the trust and loyalty of its clients, including 

the world’s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS. 

Copyright © Comarch 2016. All Rights Reserved. 

CONTACT US 

Visit www.comarch.com for the contact 

information of our offices in 

the following countries: 

Albania 

Luxembourg 

Austria 

Malaysia 

Belgium 

Panama 

Brazil 

Poland 

Canada 

Russia 

Chile 

Spain 

China 

Switzerland 

Finland 

UAE 

France 

UK 

Germany 

Ukraine 

Italy 

USA 

telco-enquiries@comarch.com | telecoms.comarch.com

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