PORTFOLIO

B2B SOLUTION
• n Implement flexible business customer organizational structure and introduce
cost centers with customer care tools designed for multi-national
corporations and big enterprises.
• n Let customers manage their services with Corporate SelfCare focused on
business customer processes, to reduce customer service workload and
costs.
• n Define and monitor service-level agreements (SLAs) in the context of actual
products or business processes.
• n Proactively monitor and analyze the quality of your business services and
resolve service problems before they result in customer complaints.
• n Link all sales channels to the same product catalog and order management
tools.
• n Shorten time-to-market by employing the product and service catalog
which drives the fulfillment process and ensures that no complex reconfiguration
is needed for each new service introduction.
• n Provide product variant offers and customized products (standardized
variants for Small & Medium Business clients and customized offers for
Large Enterprises).
WHY COMARCH SUCCESS
BSS/OSS PORTFOLIO
BSS/OSS PORTFOLIO 29