Lumacare Annual Report, 2012-13
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Downsview Services for Seniors –<br />
Client Bill of Rights<br />
This policy complies with the Home Care and<br />
Community Services Act, 1994. Refer to the Act<br />
for further details [1994, c. 26, s. 3 (1)].<br />
1. A person receiving a community service<br />
has the right to be dealt with by Downsview<br />
Services for Seniors (“DSS”) in a courteous<br />
and respectful manner, and to be free from<br />
psychological, physical, financial, sexual and<br />
systemic abuse by DSS.<br />
2. A person receiving a community service has<br />
the right to be dealt with by DSS in a manner<br />
that respects the person’s dignity and privacy<br />
and that promotes the person’s autonomy.<br />
3. A person receiving a community service has<br />
the right to be dealt with by DSS in a manner<br />
that recognises the person’s individuality and<br />
that is sensitive to and responds to the person’s<br />
needs and preferences, including preferences<br />
based on ethnic, spiritual, linguistic, familial and<br />
cultural factors.<br />
4. A person receiving a community service has<br />
the right to information about the community<br />
services provided to him or her and to be<br />
told who would be providing the community<br />
services.<br />
5. A person applying for a community service<br />
has the right to participate in DSS’ assessment<br />
of his or her requirements and a person who<br />
is determined under the Act to be eligible<br />
for a community service has the right to<br />
participate in DSS’ development of the person’s<br />
plan of service, DSS’ review of the person’s<br />
requirements and DSS’ evaluation and revision<br />
of the person’s plan of service.<br />
6. A person has the right to give or refuse<br />
consent to the provision of any community<br />
service. If consent is refused, service will not be<br />
provided.<br />
7. A person receiving a community service<br />
has the right to raise concerns or recommend<br />
changes in connection with the community<br />
service provided to him or her and in<br />
connection with policies and decisions that<br />
affect his or her interest, to DSS, government<br />
officials or any other person, without fear<br />
of interference, coercion, discrimination or<br />
reprisal.<br />
8. A person receiving a community service has<br />
the right to be informed of the laws, rules and<br />
policies affecting the operation of DSS and to<br />
be informed in writing of the procedures for<br />
initiating complaints about DSS.<br />
9. A person receiving a community service<br />
has the right to have his or her records kept<br />
confidential in accordance with the law.<br />
misSion<br />
vision<br />
values<br />
Celebrating Our Diversity<br />
Downsview Services for Seniors aspires to meet the needs of<br />
older adults and their caregivers in our diverse community<br />
by providing equitable, accessible, high quality services to<br />
support and foster independent living.<br />
We will be life changing and make a difference to both<br />
individuals and the community we serve. We will recognize<br />
“the tipping points” of older adults and caregivers in our<br />
community and help put supports in place so they are able<br />
to live well at home. We will champion the needs of older<br />
adults and caregivers, and develop partnerships in our diverse<br />
community that capitalize on our strengths and those of others<br />
to do even more.<br />
Compassion<br />
Genuine concern and attention giving older adults and<br />
caregivers whatever support they need and striving to help<br />
regardless of obstacles.<br />
Integrity<br />
Being honest, doing what we say we are going to do, and being<br />
accountable.<br />
Respect, Inclusion and Dignity<br />
Respectful of all persons and appreciating their differences,<br />
sharing resources with partners, facilitating positive, affirming<br />
relationships amongst the staff and Board and with each other,<br />
recognizing the work of staff and volunteers.<br />
Person Focused<br />
Putting the older adult and caregiver first, taking a “whole<br />
person” approach to our care and support, supporting and<br />
fostering their quality of life, honouring preferences and<br />
the clients’ knowledge of what works best for them, also<br />
recognizing the “whole person” in our staff and volunteers.<br />
Quality<br />
Being the best we can be, valuing the ability to listen, learning<br />
from each other and continuously improving, aiming to meet<br />
and exceed standards, recognizing that safety is a necessary<br />
foundation of quality.<br />
Innovation<br />
Welcoming change and new ways of doing things, having the<br />
courage to try new things.<br />
ANNUAL REPORT <strong>2012</strong>–20<strong>13</strong><br />
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