Lookout

Improving The Way We Manage Your Patch
As part of the improvement plan, CarillionAmey have rolled out a new
initiative which we are hoping will assist with better communication. Each
Accommodation Officer (AO) is responsible for making regular checks on
the Service Family homes and the surrounding communal areas for which
they are responsible. They conduct regular inspections looking out for
things such as graffiti, fallen trees, and potholes in roads. During their walkaround
they also take a look at the exterior of properties, and may often
notice things that families miss, such as a leaking drainpipe or blocked
guttering and should alert the occupants so that a job can be raised.
Nowadays with so many families where both partners work, sometimes
issues are identified when no one is home, and although the AO will raise
the job with the Helpdesk, families may only find out about it when an
engineer arrives to complete the job. We recognise that may be a concern
for some families so CarillionAmey’s new patch management inspection
card aims to solve this problem. Once the AO has identified an issue with
the exterior of a property, the details will be completed on the card and
posted through the letterbox, helping to prevent small repairs becoming
bigger ones.
Here is a
reminder
of what
CarillionAmey
are responsible
for within
your patch:
Boulmer issue 3 2016.indd 7 16/08/2016 11:50