MAHC-Community-Health-Bulletin-Final
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Pepe<br />
Comment cards help us<br />
to improve<br />
Let us know what you think!<br />
Inviting feedback is the best way to evaluate something and improve<br />
upon it.<br />
Throughout Muskoka Algonquin <strong>Health</strong>care’s hospital sites we<br />
have “OFI” boxes where patients, families and visitors can share<br />
opportunities for improvement with us. We also receive feedback<br />
through our website on a regular basis. Oftentimes our Dietary Aides in<br />
Food & Nutrition Services receive verbal feedback at the bedside from<br />
patients about their meals, right down to what they liked and didn’t like.<br />
“We get lots of comments about food and we want to be able<br />
understand from the patient’s perspective what is good or what they feel<br />
needs improving,” explains Dietary Aide Dorothy Green. “Most of the time<br />
they are very complimentary.”<br />
So Dorothy came up with the idea to have a comment card for patients<br />
to use to communicate their feedback. The initiative even earned her a<br />
nomination from her hospital peers for a Board Award of Excellence.<br />
The comment cards have become part and parcel of patient meal<br />
service and also emphasize <strong>MAHC</strong>’s commitment to local food by<br />
featuring our staff with local food options from our kitchens.<br />
Your Comments ...<br />
“The meals here are great. My dad has been accommodated<br />
when needed and all of this has been done willingly and<br />
cheerfully. The pictures of the meals are very helpful for him<br />
too. Thank you for all the work you do. It is a very important<br />
part in a patient’s recovery.”<br />
“Compliments to the kitchen staff. I always hear from other<br />
people how bad hospital food is, but that certainly is not the<br />
case here at this hospital. You all need to be very proud of<br />
what you serve each day. Good home cooking, presentation<br />
and temperature are perfect. Thank you for your hard work<br />
and keep up the good work. Once again, thank you.”<br />
5<br />
Dr. Sandi Adamson<br />
Kaileigh Adie<br />
Vicky Barrett<br />
Terry-Lynn Brown<br />
Natalie Bubela<br />
Sarah Campese<br />
Audra Carroll<br />
Nicole Cobean<br />
Tammy Devoe<br />
Heidi Dorion<br />
Lena Dutton<br />
Bert Fazackerley<br />
Brittany Fess<br />
Amanda Fletcher<br />
Dr. Kim Forester<br />
Nicole Fyfe<br />
Dan Gaughan<br />
Dr. Jan Goossens<br />
Karli Haughton<br />
Ann Huke<br />
Amy MacEachern<br />
Kelly Mahon<br />
Laura McCarthy<br />
Brenda McKee<br />
Dr. Jessica Reid<br />
Navi Sachdeva<br />
Tim Smith<br />
Erin Speicher<br />
Robert Spencley<br />
Karen Stark<br />
Cherie Waldock<br />
Yvonne Waters<br />
Cindy Waters<br />
Laurene Wittich<br />
Fiona Woodhouse<br />
Madison Wright<br />
Lucia Yu<br />
10<br />
15<br />
20<br />
25<br />
Dr. Helen Dempster<br />
Lesley-Anne Earl<br />
Kathy Irving<br />
Esther Jennings<br />
Dr. Kersti Kents<br />
Dr. Melanie Mar<br />
Nancy Andrews<br />
Cynthia Childerhose<br />
Kim Clark<br />
Riitta Cronkright<br />
Deb Curtis<br />
Sandra Demaine-Wilson<br />
Lucien Desormeaux<br />
Alisa Drouillard<br />
Cathy Bildson-Cardoso<br />
Jana Carr<br />
Harold Featherston<br />
Lynn Feaver<br />
Marikay Files<br />
Pauline Gilbert<br />
Lorrie McManus<br />
Christine O’Hara<br />
Kim Schmitz<br />
Virginia Small<br />
Paula Snyder<br />
Debbie Stone<br />
Beverley Faulkner<br />
Shannon Fletcher<br />
Karen Grant<br />
Julie Hewitson<br />
Heidi Huggins<br />
Rachelle Iannantuono<br />
Brenda Liddle<br />
Tina MacMillan<br />
Dr. Graeme Gair<br />
Ron Godfrey<br />
Sue Kennedy<br />
Dr. Karen Martin<br />
Dr. David McGregor<br />
Marla McKenzie<br />
Mary Louise Teakle<br />
Lori Treadwell<br />
Kathy Trobacher<br />
Donna Wilson<br />
Susan Wilson<br />
Katie Zammit<br />
Chris Mathon<br />
Janean McMackin<br />
Gloria Nielsen<br />
Leslie Secord<br />
Ruth Shaw<br />
Paul Shisko<br />
Cindy Smith<br />
Julie Williams<br />
Bryn Milner<br />
Jeannette Nicoletti<br />
Dr. Brian Murat<br />
Bernadine Reaburn<br />
Dr. Greg Stewart<br />
Barbara Barry<br />
Peggy Campese<br />
Debbi Connick<br />
Susan Corson<br />
Adrienne Demerling<br />
Laura Derbyshire<br />
Dr. John Eastmure<br />
Dr. William Hemens<br />
Christine Loshaw<br />
Darlene Rosbottom<br />
Jerilou South<br />
Irene Burton<br />
Gloria Gravelle<br />
Kathy Lynn McDonald<br />
Dana Thompson<br />
Dr. Paul Bastedo<br />
Pam Kranjc<br />
Thank you for your years of commitment and dedicated service providing quality health care<br />
to our communities & delivering the best patient outcomes with high standards and compassion.<br />
30<br />
35<br />
40<br />
2016 COMMUNITY HEALTH BULLETIN 15