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Pepe<br />

Comment cards help us<br />

to improve<br />

Let us know what you think!<br />

Inviting feedback is the best way to evaluate something and improve<br />

upon it.<br />

Throughout Muskoka Algonquin <strong>Health</strong>care’s hospital sites we<br />

have “OFI” boxes where patients, families and visitors can share<br />

opportunities for improvement with us. We also receive feedback<br />

through our website on a regular basis. Oftentimes our Dietary Aides in<br />

Food & Nutrition Services receive verbal feedback at the bedside from<br />

patients about their meals, right down to what they liked and didn’t like.<br />

“We get lots of comments about food and we want to be able<br />

understand from the patient’s perspective what is good or what they feel<br />

needs improving,” explains Dietary Aide Dorothy Green. “Most of the time<br />

they are very complimentary.”<br />

So Dorothy came up with the idea to have a comment card for patients<br />

to use to communicate their feedback. The initiative even earned her a<br />

nomination from her hospital peers for a Board Award of Excellence.<br />

The comment cards have become part and parcel of patient meal<br />

service and also emphasize <strong>MAHC</strong>’s commitment to local food by<br />

featuring our staff with local food options from our kitchens.<br />

Your Comments ...<br />

“The meals here are great. My dad has been accommodated<br />

when needed and all of this has been done willingly and<br />

cheerfully. The pictures of the meals are very helpful for him<br />

too. Thank you for all the work you do. It is a very important<br />

part in a patient’s recovery.”<br />

“Compliments to the kitchen staff. I always hear from other<br />

people how bad hospital food is, but that certainly is not the<br />

case here at this hospital. You all need to be very proud of<br />

what you serve each day. Good home cooking, presentation<br />

and temperature are perfect. Thank you for your hard work<br />

and keep up the good work. Once again, thank you.”<br />

5<br />

Dr. Sandi Adamson<br />

Kaileigh Adie<br />

Vicky Barrett<br />

Terry-Lynn Brown<br />

Natalie Bubela<br />

Sarah Campese<br />

Audra Carroll<br />

Nicole Cobean<br />

Tammy Devoe<br />

Heidi Dorion<br />

Lena Dutton<br />

Bert Fazackerley<br />

Brittany Fess<br />

Amanda Fletcher<br />

Dr. Kim Forester<br />

Nicole Fyfe<br />

Dan Gaughan<br />

Dr. Jan Goossens<br />

Karli Haughton<br />

Ann Huke<br />

Amy MacEachern<br />

Kelly Mahon<br />

Laura McCarthy<br />

Brenda McKee<br />

Dr. Jessica Reid<br />

Navi Sachdeva<br />

Tim Smith<br />

Erin Speicher<br />

Robert Spencley<br />

Karen Stark<br />

Cherie Waldock<br />

Yvonne Waters<br />

Cindy Waters<br />

Laurene Wittich<br />

Fiona Woodhouse<br />

Madison Wright<br />

Lucia Yu<br />

10<br />

15<br />

20<br />

25<br />

Dr. Helen Dempster<br />

Lesley-Anne Earl<br />

Kathy Irving<br />

Esther Jennings<br />

Dr. Kersti Kents<br />

Dr. Melanie Mar<br />

Nancy Andrews<br />

Cynthia Childerhose<br />

Kim Clark<br />

Riitta Cronkright<br />

Deb Curtis<br />

Sandra Demaine-Wilson<br />

Lucien Desormeaux<br />

Alisa Drouillard<br />

Cathy Bildson-Cardoso<br />

Jana Carr<br />

Harold Featherston<br />

Lynn Feaver<br />

Marikay Files<br />

Pauline Gilbert<br />

Lorrie McManus<br />

Christine O’Hara<br />

Kim Schmitz<br />

Virginia Small<br />

Paula Snyder<br />

Debbie Stone<br />

Beverley Faulkner<br />

Shannon Fletcher<br />

Karen Grant<br />

Julie Hewitson<br />

Heidi Huggins<br />

Rachelle Iannantuono<br />

Brenda Liddle<br />

Tina MacMillan<br />

Dr. Graeme Gair<br />

Ron Godfrey<br />

Sue Kennedy<br />

Dr. Karen Martin<br />

Dr. David McGregor<br />

Marla McKenzie<br />

Mary Louise Teakle<br />

Lori Treadwell<br />

Kathy Trobacher<br />

Donna Wilson<br />

Susan Wilson<br />

Katie Zammit<br />

Chris Mathon<br />

Janean McMackin<br />

Gloria Nielsen<br />

Leslie Secord<br />

Ruth Shaw<br />

Paul Shisko<br />

Cindy Smith<br />

Julie Williams<br />

Bryn Milner<br />

Jeannette Nicoletti<br />

Dr. Brian Murat<br />

Bernadine Reaburn<br />

Dr. Greg Stewart<br />

Barbara Barry<br />

Peggy Campese<br />

Debbi Connick<br />

Susan Corson<br />

Adrienne Demerling<br />

Laura Derbyshire<br />

Dr. John Eastmure<br />

Dr. William Hemens<br />

Christine Loshaw<br />

Darlene Rosbottom<br />

Jerilou South<br />

Irene Burton<br />

Gloria Gravelle<br />

Kathy Lynn McDonald<br />

Dana Thompson<br />

Dr. Paul Bastedo<br />

Pam Kranjc<br />

Thank you for your years of commitment and dedicated service providing quality health care<br />

to our communities & delivering the best patient outcomes with high standards and compassion.<br />

30<br />

35<br />

40<br />

2016 COMMUNITY HEALTH BULLETIN 15

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