ACU_November 2016 Final Draft

GLOBAL NEWS
dnata launches one-stop shop for cargo stakeholders
His Highness Sheikh Ahmed bin Saeed Al Maktoum, chairman and chief executive of Emirates Airline and Group, center,
leads the ribbon-cutting ceremony for dnata's new customer service center, with other officials, dignitaries and guests.
DUBAI: Bent on making it easier and
faster for all cargo stakeholders to
process their business transactions,
dnata launched last month the Cargo
Integrated Command Center (CICC),
which will house under one roof its
customer service center & representatives
of relevant government
entities.
An industry first for the region, the
Dubai Airport Free Zone-based CICC
will operate 24/7 and is designed to
“monitor, troubleshoot and enable
quick decision-making to enhance
movement and efficiency of cargo.”
“We have exciting plans ahead. The
evolution of this facility will see the
opening of an import customer
service center as well as additional
storage and handling capacity for our
export customers,” said Gary
Chapman, dnata President and
Group Services.
With new export counters, the CICC
has all relevant government agencies
like the Dubai Police and Dubai
Customs, among others, are on its
premises, a special cargo acceptance
area, a new office space for
airline and freight forwarding
customers.
His Highness Sheikh Ahmed bin
Saeed Al Maktoum, chairman and
chief executive of Emirates Airline
and Group, inaugurated the dnata's
new customer service center, along
with other government officials and
top industry executives.
Speed and efficiency
Spanning over 5,000 sqm with 50
dedicated staff, the center is
expected to serve about 700
customers a day and handle 25,000
tons of export cargo per month.
The new facility is part of dnata's
three-year Dh250 million expansion
and technology enhancement
program ending in 2017.
Bernd Struck, dnata's senior vice
president for the UAE cargo division,
said their goal is to make the flow of
cargo so transparent that customers
would be able to locate them
immediately.
About 70 percent of cargoes in the
UAE processed by dnata are related
to imports and the rest for export.
Struck said dnata expects to
separate the flow of export and
import cargo at its Dubai facility by
the end of next year primarily to
improve efficiency.
Officials believe the center will not
only improve customer experience
but speed up the process as well.
519,928 tons of cargo
processed as of Sept 2016
205,673 tons of
exported cargo
402,713 customers
served as of Sept 2016