South African Business 2017 edition

A Leader In Solutions
Dr Vusi Mncube
Executive Chairman
Key Services and Products are as follows:
Uzulu Business Solutions is a wholly owned B-BBEE company which was initially founded
to drive the project of bridging the gap between the University of Zululand Computer
Science Students and the marketplace. Uzulu has since evolved as one of the critical
players in the financial services, credit management, payment fulfilment systems and
other value-adding ICT applications in partnership with various industry leaders.
Uzulu's philosophy is to provide high-quality IT solutions and consulting to customers
with an emphasis on service by striving to exceed expectations. This rare quality
has allowed Uzulu to grow swiftly whilst keeping pace with the rapidly developing IT
industry. Our operating model focuses on the basic view that any IT solution is only
relevant if it enables and adds value to the business. Through this approach, our clients
are guaranteed that the solutions we design and implement give them the maximum
return on their investment.
Our company also designs, develops and implements the most appropriate costeffective
solutions for its clients. The company ensures that the necessary skills are
transferred for ease of use and implementation.
“If there is no measurable business value for any solution deployment, it is not a solution.
Through our world-class partnership model with our clients, we jointly determine
the return on investing in a business solution before embarking on the project. Once
the solution is deployed, we continuously measure the realisation of ROI as one of our
fundamental post-implementation interventions. If our customers realise business value
and are therefore successful, so are we successful,” says Dr Vusi Mncube, Executive
Chairman, Uzulu Business Solutions.
Outsource Collections and Call Centre
We offer a broad range of customer contact services through the fully blended multichannel inbound and outbound
contact centre. We work closely with clients to drive their business initiatives. Tailor -made solutions are
often born as various businesses have specific needs. Our services include but are not limited to:
• Inbound/outbound customer service
• Debt collection
• Call centre recruitment and training
The proposed model is that of providing a debt collection capability to the municipality. This capability will co-exist
with the current billing and credit control activities of the municipality.
Business Advisory and ICT Integration Services
• Business process and technology consulting
• Information architecture; system/technical architecture
• Application development
• Online and physical tracing
• Back-office and fulfillment
• Collections strategy and credit risk analytics
• Data processing and cleansing
• Back office systems, infrastructure and integration
• IT support and solutions maintenance
• Project management
• Forensic audit services
Contact details
Address: 4th Floor, West Tower, Nelson Mandela Square, Sandton City,
Sandton, Johannesburg
Email: info@uzulusolutions.co.za | Tel: +27 11 100 5165 | Fax: +27 86 648 4925