The Unbundling of Every Industry
disruption-every-industry
disruption-every-industry
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“I just think it is serving a different kind <strong>of</strong> need. It’s a<br />
different business segment onto itself. And the<br />
segments that we are serving largely, I think, will remain<br />
separate and distinct from that. I don’t think customers<br />
suddenly woke up…and Said, ‘We really don’t care about<br />
consistently high quality products, and we don’t need<br />
service and we don’t need amenities.’ I just don’t buy it.”<br />
– Chris Nassetta, CEO <strong>of</strong> Hilton on Airbnb<br />
www.cbinsights.com 2
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